Great designs - not worth it
Unfortunately, I have no choice but to leave a negative review based on my experience.
To outline what occurred:
There was over a month’s wait for my order to even be actioned, and that only happened after I followed up—at which point it was processed the next day.
When the order finally arrived, it was missing two t-shirts.
On 7 April, I notified the business of the issue and made it clear I wasn’t concerned about the additional “bonus” tee that had been promised. After receiving no response for a week, I had to follow up again just to get an update.
On 13 April, I received a reply confirming that the missing item would be dispatched, along with the extra tee that had been mentioned.
By 29 April, the replacement finally arrived—however, it still did not include the additional tee that had been referenced.
Overall, there appears to be a clear need to review internal processes and procedures. It was also noticeable from the differing fonts in earlier correspondence that I likely wasn’t the only customer needing to prompt action on orders, which should have been an early red flag. Additionally, with what effectively became multiple shipments for a single order (despite me not even wanting the extra tee), the cost and inefficiency involved must be significant.
It’s disappointing, because I genuinely like the designs and would have been happy to purchase more and recommend the business to others. However, given this experience, I would be hesitant to do so—especially for an Australian business where expectations for service are higher.
Very disappointing.