Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Placed order 3/4. No goods received as of today 20/4. Email bounces back and telephone number doesn’t accept calls. Going to start a chargeback with my credit card company.

Bewertet mit 1 von 5 Sternen

No response from customer service support. My friend gave me one of their products a while back and I found it excellent quality so wanted to order some more. Most products appear to be out of stock o... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Never signed up for this company but they email me marketing materials. Surely a GDPR breach? Edit: I'm guessing this permission is not express (and therefore a GDPR breach). Must have happened whe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Bought a gift set after Christmas on offer. Really nice selection, lovely packaging and the cbd oil in particular in sicilian lemon feels like it is very good. Really very nice at the offer pric... Mehr ansehen

Unternehmensdetails

  1. Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel
  2. Kosmetikindustrie

Vom Unternehmen geschrieben

Embrace your natural wellness with Green Stem's award-winning CBD products. Proudly made in the UK using the finest ingredients.


Kontaktinformationen

2.3

Mangelhaft

TrustScore 2.5 von 5

76 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Overall very good company but…

Overall very good company but disappointed that I ordered the vape and it said I would get a free vape oil but I have not received my free vape oil with my purchase

17. Oktober 2021
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Adelle,

Thank you again for your order and I am sorry again for the system error mixup. I believe your free e-liquid should have now arrived separately.
For any problems like this please don't hesitate to contact us at support@greenstemcbd.com and we will get things sorted for you!

Kind regards,
Emily / Green Stem

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service, fast delivery and great product. Tastes great. Customer service is excellent when I had an issue. Top marks 👌

2. Oktober 2021
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Ross,

Thank you so much for your review and happy to help!

Kind regards,
Green Stem CBD Team

Bewertet mit 3 von 5 Sternen

Shipping issues

I ordered a vape pen from the store with 48 hour shipping but it definitely took way more to arrive. This wouldve been fine and all but my order arrived incomplete as it didn't even have the vale juice in it. I'm giving the three stars though because customer service is very nice. Fast and responsive. But even with that part of my order getting dealt with fast. I only got an order number and not tracking so I don't know when it'll arrive.

26. September 2021
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Sandra,

Thank you for your feedback.
We are sorry to hear your order's shipping experience was not as seamless as it should have been. Your order is due for delivery today!

Apologies, the shipping delay was due to a technical error which has now been resolved. Please don't hesitate to contact us at support@greenstemcbd.com should you ever have any queries.

Kind regards,
Green Stem CBD Team

Bewertet mit 5 von 5 Sternen

Amazing customer service

Amazing customer service. Liquids taste great!

25. September 2021
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Georgina,

Thank you very much for your review! Glad to hear you're enjoying our vape liquids :)

Kind regards,
Green Stem CBD Team

Bewertet mit 1 von 5 Sternen

Hyped up rubbish

I was given this product and I didn’t purchase it myself, but I’m not overwhelmed by it….

We’ve had it for a while now. It’s ok but it’s more like drinking camomile tea. I don’t suffer chronic pain or any of the linked conditions this is meant to treat, TBH I always thought the health claim benefits of this were thin. Let’s just face it, it has no real evidence based benefits for health….. Save your money.

17. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brought green stem cbd peppermint oil…

Brought green stem cbd peppermint oil at Brighton vape store.

The product is more than reasonably price, and works to relieve my chomic pain. In fact it is the only brand of CBD to do so.

Ordered more of the product from Green stem and it has come in a very timely manor

21. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delivery timescale is appalling

I ordered 2 X vape liquids on 20th June with Hermes next day delivery, fair enough the order was placed on a Sunday and their website states that order placed over the weekend will be dispatched Monday, and on Monday I Received an email confirmation that my order had been dispatched and given a tracking number for Hermes. My issue is that according to tracking information Hermes only received my order 6 days later on 27th June and this Doesn't qualify as next day. Within the same month I have used other CBD websites for vape liquids and other products who have delivered items within 1-2 days so it's not even like the delay can be chalked up to covid as if it was I would accept delays with the other companies.

Paying £5.99 for next day delivery I would have expected to have the order arrive by 24th June, which would allow 2 days for Hermes to receive and one day for them to deliver. However 6 days for them to receive I think is not really acceptable.

Based on their delivery timescale I will not be ordering from Green stem again in the future and I also wouldn't recommend them, not when there are other companies who can deliver the same products in a much shorter timeframe.

27. Juni 2021
Bewertung ohne vorherige Einladung
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi there,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time (especially when you have chosen and paid for the Next Day Delivery option), and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Bewertet mit 1 von 5 Sternen

Placed an order on 48hour delivery been…

Placed an order on 48hour delivery been waiting a week still not even received by delivery company and greenstem offering no help or solutions. STAY CLEAR!

25. Juni 2021
Bewertung ohne vorherige Einladung
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Flippa,

Apologies for the extremely late response! We fully share the sentiment and the frustration that comes from not receiving your orders on time, and have since taken measures to make sure this would not happen to our customers again.

So if you choose to come back and order directly from us again: You'll be glad to hear that we have since stopped using Hermes as our courier, and have started to use the services of more reliable alternatives.

If you still needed help with your order or wanted me to have a look into this for you, just send us an email with your order details to support@greenstemcbd.com.

Toni / Green Stem

Bewertet mit 1 von 5 Sternen

Issues & None Responsive Customer Services - Waste of Money

I placed a significant order as I was hoping this would enable me to quite smoking.
Part of my purchase was a Vpod pro - I was really excited by this as is slightly different to the usual vape devices.
Delivery was quick but upon following the instructions and using the device for the first time and after only 10 “drags” it started making very strange noises. So I removed the pod to find it was leaking liquid into the device itself. I stopped using it immediately and sent emails to the company asking for help and for replacements.
I received an automatic reply stating someone would pick up my message and respond in the coming days.
After a week still nothing, I tried to call them, it’s a landline number which has been diverted to a mobile, the first call was ignored, so I tried calling several more times to have my calls ended by the receiver without answering.
Over a month on and I still have had no response or luck getting hold of the company. Meaning my whole order is no of no use to me and no hope of getting my money back. When all I wanted was a replacement and non-faulty device to be sent out. Very very disappointed to say the least - I would warn everyone to stay away!

22. Mai 2021
Bewertung ohne vorherige Einladung
Green Stem CBD-Logo

Antwort von Green Stem CBD

Hi Jade,

Sorry for the extremely late response to your review! At this stage we can only offer our sincerest apologies that we let you down. To ensure nothing like this were to happen again, we have since set up a dedicated customer services department to ensure all queries get responded to swiftly.

I can see your entire order was refunded to you, but if there's anything else you needed help with or would like us to do for you, please don't hesitate to give us a shout on support@greenstemcbd.com.

Toni / Green Stem

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr