Greener Books Bewertungen 

don’t buy from this company

AWFUL customer service. they WILL completely ignore your emails, and if they do get back to you they don’t say much

sent a £14 book with a 50p sticker from the charity shop on the back

i ordered through AbeBooks and wish there was an option to review them there too

Excellent customer service. My book was delayed being delivered - but this was due to Post Office strikes, not the fault of this company. Immediate, professional responses. Book in excellent condition. I'm really surprised at some of the reviews, as I consider this some of the best customer service I've had in a long time - it's getting rarer than hens' teeth! Would happily use & recommend Greener Books.

Delivery partner delivered to the wrong address (next door and they're out travelling for months!!), not Greener Books' fault - immediately a replacement was issued. Tina in CS was absolutely fantastic, quick to respond and most pleasant to deal with. Will use again.

I ordered a book from Greenerbooks and unfortunately it didn't arrive. However as soon as I emailed them to mention this Tina responded immediately the next working day and gave me a full refund & apology. They've also said I can keep the book if it does get delivered. Very good customer service.

The worst experience ever
I have ordered a dictionary for my daughter,
I didn’t receive it and when emailed them I got a reply saying this order didn’t placed through our system and when sent the confirmation email they reply later we refunded you but I didn’t get anything into my bank account It ended up by ignoring my email.
I am really disappointed.

Book was meant to arrive within 5 days, a week and a half later i contacted them and they told me they'd ship another copy
After 27 days without EITHER of the books arriving, I made a request for a refund which still has not been answered
Avoid

Wanted to buy a book as a gift for someone and later found out they want another gift. So I cancelled the order 15 minutes after placing it.

I received a reply from Tina from Greener Books confirming they cancelled my order but when I checked my bank statement, I only got a partial refund and they still charged me.

Wrote them an e-mail asking about this but they never replied back. Fortunately my bank helped me with this and I received my money back.

Stay away from them. Not to be trusted.

Ordered a book from this shop online, unfortunately the book itself wasn’t in the best state but the customer service was absolutely wonderful IF YOU REALY WANT TOO BUY BOOK VISIT GREENER BOOKS, REALY YOU WILL WORTHY IT

Ordered a book from this shop online, unfortunately the book itself wasn’t in the best state but the customer service was absolutely wonderful

I have had occasion to place 2 x orders from this company.
On both occasions the orders did not arrive.
I was immediately refunded on both occasions but what is the point if their courier is useless or they don’t despatch the items?

Do not buy used books from these people. I have just bought a book and the majority of the pages are falling out from the spine.

Excellent and generous service and extremely helpful. I mistakenly ordered a hardback copy when I wanted a paperback copy, not only did they kindly offer to send me out the paperback instead, but suggested I donate the hardback to charity instead of returning it. I would highly recommend!

Purchased through Amazon uk and had a delivery issue (I live in Romania). Contacted customer care via email, received a reply within hours and the issue was sorted by the extremely helpful and professional Tina Adams.

The customer service at Greener Books is exceptional. Their prompt replies are always helpful and polite, and they went above and beyond to resolve my enquiry. I highly recommend their service, and I look forward to purchasing with them again.

I ordered the Alpine Journal 2020 from Greener Books last week, which duly arrived on time & in excellent condition. However (my fault entirely), I realised on arrival that the particular article I wanted was in fact in the 2019 edition. Contacted Tina Adams in Customer Service, who immediately dispatched the 2019 book, & trusted me to return the 2020 one in my own time (which I have done).

The 2019 book duly arrived today - in the same 'virtually as new' condition as the other one. Really excellent, prompt customer service - many thanks.

It said'good condition' but my book arrived completely dog-eared and well worn! I am cross because I treat books with respect and expected the description to be HONEST not dishonest! If its dog- eared, then say so!! I didnt expect immaculate, but I expected better for the price. Next time I will NOT use this site. I buy and use lots of children's books, so am very disappointed.

suspiciously large volume of books 'lost' in the post in these reviews. Personally still waiting for a delivery - not a particularily complicated transaction - wrap book, post book to correct address.

My book failed to arrive and I have tried repeatedly to get my full refund back. Part was paid but the balance continues to be outstanding. It’s now the principle not the money. Very poor an ill not use them again. This is now across two months

Seeing the negative reviews for this seller I have to say that the book I ordered arrived within 4 days. It is in much better condition than I expected. £4.44 including p&p for an 800 page book that retailed at £25 leaves me a very happy customer. Credit where credit is due.

Book arrived promptly and in very condition - great work! Highly recommended.