Grasshopper Bewertungen 279

I received an email from Grasshopper saying that I needed to "right size" my plan because I had too many extensions. So I changed to a small business plan. However after doing the math I realized that it is less expensive to keep the solo plan for 10 extensions, and tried to switch back. Unfortunately I have already received an invoice for hundreds of $ more than my current plan. I spoke with customer service who advised that nothing can be done to change back my mistake and that no credit is possible and I am stuck with the higher price for a year. "Read the terms and conditions that you signed" was the main response. I find this absurd and very poor customer service. There has to be a credit available or something else that can be done to keep me on a solo plan without charging for me for responding to their email which incorrectly advised me to change.
Update after emailing customer service, which was a difficult email to find: I received a “one time credit” to make me whole. Upgraded to 2 stars. Thank you

Terrible website. Hidden fees. Clunky app. If you want to cancel your service you must jump through so many hoops. They straight lie by saying sms included when you’re required to pay to use it.

Rudimentary features that pales in comparison to its competitors. Its pricing for business is not competitive as well and even after you cancel they will charge you (My business has been charged twice since we cancelled and can barely get a hold of support).

DO NOT USE GRASSHOPPER. If you're looking for a phone system go anywhere but here.

One of the worst customer service experiences I’ve ever had. This company enrolled my account in automatic renewals without my consent, and canceling has been an absolute nightmare. I’ve had to dispute charges through my credit card provider just to get my money back. Attempts to escalate the issue were ignored, with no managers available to assist. Their lack of accountability is alarming, and based on other online reviews, my experience is not unique. I would strongly advise against doing business with this company. Don’t waste your time or money.

Grasshopper has a great, simple, easy to use and navigate a business phone tree/system. I had been looking for something we can update ourselves when needed. It has lots of options and additions if needed. I have already told 2 other business friends about your system.

Absolute garbage customer service. Wasted an incredible amount of time switching to this service and lost the ability to use my long-established business number.

First, I requested to port my Google voice number over, confirming that it would also be able to port back out of grasshopper if I didn't like the service. They said it was totally possible - this turned out to be a lie and I had to change my long-established business phone number on all flyers, websites, online listings, clients, etc. The porting request SLIPPED THROUGH THE CRACKS? So it was just not ported over for over a month. Once I had it ported, I was asked to jump through a 1000 hoop process to verify my business for texting which includes having to recode your website to include a texting opt-in disclaimer. NONE of this was explained beforehand during my multiple customer service calls about it.

After giving up and changing my number on everything, I called to cancel and receive a refund of the $330 I paid. They said No chance.
Scammy, unethical behavior. I cannot recommend this business in the slightest.

The support staff is very helpful and friendly.

I do not recommend trusting them, as they stole money from me.

Do not use. It has been over a year since I cancelled my account due to fraudulently charging my credit card. They just did so again.

I was charged for setting up text messaging, but there is no way to get authorized to use it despite updating privacy policy on website and jumping through all the necessary hoops to get this setup. They charge you and then decline the service. Constant robo calls, no refunds. I need text messaging to follow up with customers as a rental business. Do not fall for this service this has been an expensive, wasteful learning experience. Pay more for a real carrier.

Highly Recommended.

This company basically robbed me for $500. An agent told me my account was canceled and then I kept getting charged. I tried to get a refund but they told me in so many words “too bad” very shady. I had to cancel my card to get the charges to stop. Don’t use this service.

The do not make cancellation as easy as logging into your account and cancelling the service. They make you jump through hoops to cancel, when it is a subscription service no different than Google voice or Netflix. If they bill you annually and you cancel during that year, they will not refund the unused months that you will no longer be using.

Beware! If you port your phone number out, Grasshopper will still bill you! I moved my number to another provider, yet they continued charging me as if nothing had changed. Completely unprofessional and unacceptable. Save yourself the hassle and choose a more reliable service.

Update ... My initial call with Grasshopper was not helpful at all nor did the individual give any indication that I could get refunded for the services rendered. Since disputing the transaction and sending an email requesting the refund, Grasshopper did comply with the request. Overall my experience with grasshopper was great ... however, I do think they need a better notification program or need to change their policies for when somebody ports out of their service. Thank you for the refund. Thank you Grasshopper!

Huge hassle to cancel services. Do not work with this company for VoIP services; very shady business practices.

I don't ever post reviews but when a company takes my money and offers nothing in return I have a problem with it. Never seemed to get a call from Grasshopper, just hangups. Not one legitimate call. Switched to Google voice and calls started pouring in.

Sometimes it doesn't let me answer the screen just stays the same but instantly will send me the number for the missed call so I can call back.

Been happy with the service. Everything is going good now that they got the text messages working.

My links to my cell phone number are not working