I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or e... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
All staff were very helpful, particularly Clare the manager and Jaydon on the till. The pricing of my purchases didn’t go through correctly, but both staff members were quick to rectify to ensure I... Mehr ansehen
Unternehmen hat geantwortet
Paul in the fishing department was very helpful and helped my son get setup for his first fishing experience. Very knowledgeable and no question was too much!, even provided a diagram so we did not f... Mehr ansehen
Unternehmen hat geantwortet
We visited the store to purchase camping essentials, for our first time camping. Some items for bundles had sold out, however Harry was brilliant, reassuring and explained what to do next.
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Stoke
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Vereinigtes Königreich
- 01782 307800
4.9
Hervorragend
4567 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Great Service - Tent Exchange
I had to return a tent which had an issue with the small porch air beam. Josh B and his manager Jo were extremely understanding and helpful and offered to either swap over the individual air beam or exchange the entire tent whichever I preferred. It was all sorted very quickly and efficiently. Great customer service and despite the small issue with the porch the tent which is a Berghaus 600xl is an excellent tent and very good value for money.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Quick and easy service
Quick and easy service. Harry Dawson was friendly and helpful. Always happy with the products so far 😎
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful customer service from Harry
Very helpful customer service from Harry
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Super Helpful Fishing Team
Paul in the fishing department was very helpful and helped my son get setup for his first fishing experience. Very knowledgeable and no question was too much!, even provided a diagram so we did not forget!.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service
We visited the store to purchase camping essentials, for our first time camping. Some items for bundles had sold out, however Harry was brilliant, reassuring and explained what to do next.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Theresa the shop assistant was…
Theresa the shop assistant was excellent a credit to your shop in Stoke on Trent
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The young lady helped me out with what…
The young lady helped me out with what I needed and the young man that served me on the counter was very polite and helpful.
27. Juli 2026
Antwort von GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff very helpful
All staff were very helpful, particularly Clare the manager and Jaydon on the till. The pricing of my purchases didn’t go through correctly, but both staff members were quick to rectify to ensure I received the correct price.
Love a visit to Go Outdoors Stoke!
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Rory and sam
Rory and sam helped me with my purchases they were very polite and helpful
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff
Visited the store today, Paul was extremely helpful, very professional and polite. He was a wealth of knowledge with the fishing equipment. Highly recommend speaking to Paul for all your fishing needs
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Came into store this afternoon to get…
Came into store this afternoon to get some camping stuff and we purchased some items we were served by a lovely lad called Tom who was really nice his colleague called Rory also helped with a discount as we had a display item and the manager kindly gave us a discount so we where really happy love this store always so welcoming and friendly really nice friendly store highly recommend it here x
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Nice job
I got served by Rory who was great! They where chatty and helped find a lost code for the wellys i was buying. Friendly workers really make all the difference!
Good big store, was busy but didnt feel like it.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Paul was extremely helpful
Paul was extremely helpful, hopefully we will deal with him again.
Thanks Paul for all your help (fishing)
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Tom was solid
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Super Staff
Store clean, well stocked and clean. Our dog is always welcomed. Staff super friendly and helpful if you need them. Toilets onsite lovely 😍 Tom served us today he was polite and very friendly 😀
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Tom was a star
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service, asked a few members of staff questions, all were helpful. Easy to find everything and friendly service from Harry on checkout at the Stoke branch.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Absolute banger mate
Absolute banger mate . New tent , new life im off. Rory is a superstar
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Festival park
Visited festival park Stoke-on-trent store ,and was served by 2 lovely girls both called katie ,very helpful ,was ment to collect a tent the next day and they got it ready there and then in the shop for us to take away with us. Both very polite
Harry on the lower level till is also lovely to deal with very good and polite.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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