I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Mehr ansehen
Unternehmen hat geantwortet
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Mehr ansehen
Unternehmen hat geantwortet
Went to get my son kitted out for his first d of e expedition. Up stairs Sue was really helpful showing my son the different backpacks and walking boots and any accessories that he need and downstairs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Solihull (Express)
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
38-40 Mill Lane, B91 3DA, Solihull, Vereinigtes Königreich
- 0121 227 8176
4.8
Hervorragend
242 Bewertungen
Bittet Kunden um Bewertungen
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Reece was super helpful and friendly. Amazing customer service
Reece was super helpful
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Outstanding Service
Fantastic experience at GO Outdoors Solihull today.
Great team lead by Reece the store manager helping me with a issue I had with my walking boots, the problem was sorted extremely quickly and with expert advice, I'm absolutely loving my new walking boots and will always use GO Outdoors Solihull in the future.
Well done all..
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
The ordering was easy to do, but..
The ordering was easy to do, but when I visited the shop to collect, the assistant behind the counter was on the phone for a while. To be fair, he was probably working on his own but not a great start.
My car was parked about 10 minutes walk from the shop (there isn't any parking nearer to the shop) and the parcel came in a large padded paper bag which I had to try and stuff into another bag with handles to carry it back to the car. I was going to ask for a larger carrier bag but the shop assistant was quickly back on the phone again before I could ask.
To assist future customers it might help to have a carry handle on these parcels.
1. August 2024
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great store headed up by great Store Manager
Served by Reece, Store Manager who was incredibly helpful and patient as I was choosing walking shoes, rucsac, shorts and a hat! Couldn't have picked a better store to go into and much better than buying online. Thanks Reece
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I’m disabled and two members of staff…
I’m disabled and two members of staff found what I needed upstairs and brought a selection downstairs for me to choose from.
Thanks Bruce & Sue 😊
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Sue in…
Excellent service from Sue in purchasing walking shoes
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Incredibly helpful staff
Met an incredibly helpful member of staff called Sue at Solihull store today who helped me find everything I need for a safari trip. She was super knowledgeable and advised me very well. Very patient also, as I took ages!! Store had lots of choice despite not being one of the bigger stores. Definitely recommend.
28. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff and good service
26. Juli 2024
Antwort von GO Outdoors - Solihull (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Friendly courteous staff
Friendly staff very helpful and knowledgeable with product ,good quality and at a reasonable price
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Membership Benefit
After selecting an item, it was mentioned that I could save money by becoming a member. I obviously did and got over £40 off.
6. Juli 2024
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I recently had an outstanding…
I recently had an outstanding experience purchasing gear for my upcoming expedition, thanks to the exceptional service provided by Bruce. From the moment I walked into the store, Bruce's expertise and enthusiasm were evident. He took the time to understand the specific needs of my trip and guided me through a variety of equipment options, ensuring that I was well-informed about the features and benefits of each item.
Bruce's knowledge of outdoor gear is impressive, and his recommendations were spot-on.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Bruce was very knowledgeable and…
Bruce was very knowledgeable and provided practical advice. He was patient and understood our needs. Thank you for your service.
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Libby and Reece helped me today to sort…
Libby and Reece helped me today to sort my stuff for Scotland , they went above and beyond to make sure I had eveything great service
27. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The member of staff who assisted us was…
The member of staff who assisted us was very knowledgeable and helpful
10. Juni 2024
Antwort von GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy with the service from Will…
Very happy with the service from Will at the Solihull store
22. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff were extremely helpful
The staff were extremely helpful, I am disabled and unable to go upstairs (there wasn’t a lift) to the department I needed so the lady staff member asked what I needed and went and bought several options down for me to try. I was then able to choose and purchase the items I needed.
18. Juni 2024
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue/Reece/Bruce were really helpful
Sue/Reece/Bruce were really helpful
whilst we chose DofE equipment & gave the DofE discount which was really helpful.
Great customer service & friendly
16. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Compliment - Recce
I would like to express my gratitude to Reece of Solihull Store.
He is so helpful, pleasant and delivered excellent service.
Thanks
15. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service and very…
Fantastic service and very knowledgeable Lady served me,thank you Sue
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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