I visited Go Outdoors looking for help with my Eurohike collapsable trolley and, despite not purchasing anything, I received outstanding customer service. A special thank you to Paige, Jay E and... Mehr ansehen
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Das sagen Bewerter
Went in to purchase cover for an outside event. Matt in the tent department guided us through the gazebo options with knowledge and attention. Bought all we needed at realistic price. First use yester... Mehr ansehen
Unternehmen hat geantwortet
Expected delivery date came and went. Called customer service twice who assured me the products would be available to collect in time for camping trip, the next day after it was due to arrive in store... Mehr ansehen
Unternehmen hat geantwortet
We had Megan serve us at the counter for our purchase and we highlighted a defect with a pair of trainers we were intending to buy. She was very helpful and polite and got a manager over straight aw... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Plymouth
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, Vereinigtes Königreich
- 01752 279019
4.8
Hervorragend
3754 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von GO Outdoors - Plymouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Megan was a great help
Megan was a great help, made being served a very pleasant experience. A credit to the store
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Staff was very polite and helpful
Megan. C was very polite and helpful
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent Customer Service
I visited Go Outdoors looking for help with my Eurohike collapsable trolley and, despite not purchasing anything, I received outstanding customer service.
A special thank you to Paige, Jay E and Jay A, who went above and beyond to help me. They took the time to coach me through how to properly repack and organise my trolley. Nothing felt rushed, and they were patient, friendly and incredibly knowledgeable throughout.
It's rare to find staff who are so willing to help when there's no sale involved, and their professionalism and kindness really stood out. Thanks again to Paige, Jay E and Jay A for such excellent service. They are a real credit to the Go Outdoors team.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in to purchase cover for an…
Went in to purchase cover for an outside event. Matt in the tent department guided us through the gazebo options with knowledge and attention. Bought all we needed at realistic price. First use yesterday - all worked exactly as described.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ollie exceptionally helpful and…
Ollie exceptionally helpful and listened well. Good attention to detail. Not pushy in any way. Knowledgeable and git more info as required thx God bless
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah and Steph 🙏
Sarah was super helpful on the shop floor, sharing her experience with the Achaea air tent - helped me see how to solve some issues I had with pitching my tent. And then Steph was friendly and helpful at the till. Made it a very satisfying visit. Thank you.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very good service
We had Megan serve us at the counter for our purchase and we highlighted a defect with a pair of trainers we were intending to buy. She was very helpful and polite and got a manager over straight away to try and arrange a discount on the product for us.
Very good service and a pleasant timely interaction.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jess was absolutely amazing
Jess was absolutely amazing, helped me go through about 7 different pairs of shoes and was incredibly patient with my indecisiveness.
A very helpful happy person.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. Steph was really knowledgeable and went out of her way to help and advise, along with her colleague, sorry didn't get her name, (Welsh lady) helped us with a coat for our son.
Great customer service.
Many thanks
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Young Ollie was very helpful in helping…
Young Ollie was very helpful in helping me get a new pair of boots
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Plymouth Store - beware getting fined for parking!
Plymouth Store - Usually staff and store experience great - but in last visit we received a parking fine for a car tyre being 2 cm onto a white line and the parking company sent emails using an address that they know goes to your Sian folder so you incur extra charges- so a quick visit to buy footwear cost us £170 - so we won’t be shopping at the Go Outdoors again if that’s how they treat their customers
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced regarding the parking charge and the distress this has caused.
We have requested some additional information via Trustpilot and would welcome the opportunity to resolve this for you.
Alternatively, If you would prefer to discuss this in person, please feel free to visit our Plymouth store and ask to speak with the Store Manager, who will be happy to assist and explore how this can be resolved.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Kind Regards
GO Outdoors Customer Care
BEWARE: Predatory parking fines and aggressive debt tactics at Go Outdoors, Plymouth.
"I am absolutely disgusted by the treatment genuine customers receive at this retail park. I recently visited to shop, and despite parking safely and causing zero obstruction, I was slapped with a Parking Charge Notice by Premier Park Ltd.
I submitted a polite, factual appeal with photo evidence proving my car was safely positioned, which they rejected out of hand. Worse still, their email responses and rejections were filtered straight into my junk folder without my knowledge. Instead of showing any customer-focused discretion or sending a reasonable follow-up notice, they silently let the clock run out and handed the account over to a debt recovery firm—inflating a minor penalty to an extortionate £170.
Retailers need to realise that partnering with aggressive, automated parking enforcement firms actively punishes loyal shoppers and creates a deeply hostile environment. If you shop here, be warned: make a microscopic parking alignment error, miss an email hidden in your spam folder, and you’ll be thrown straight to aggressive debt collectors.
Is this really how Go Outdoors want their customers to be treated?
Safe to say, I will be taking my custom elsewhere in the future. Think twice before parking here!"
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thank you for your review. I am very sorry to hear about your experience and the frustration this situation has caused.
We appreciate your concerns regarding the parking charge and the subsequent correspondence you received. We understand how upsetting it can be when an issue escalates in this way, particularly when you believe you were parked appropriately while visiting our store.
In order to look into this further and see how we can assist, we have requested some additional details via Trustpilot. Once we receive this information, we will be happy to review the circumstances of your case.
Alternatively, if you would prefer, you can visit the Plymouth store and ask to speak to the Store Manager, who will be more than happy to resolve this for you directly.
Please accept our sincere apologies for the inconvenience and disappointment caused, and thank you for bringing your concerns to our attention.
Kind Regards
GO Outdoors Customer Care
Great service from both Paige and…
Great service from both Paige and Steph, thank you both very much.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Lack of Communication Regarding Delivery
My goods had been with the shop for 7 days and at no stage did I receive an e-mail informing me that the order was ready for collection. It wasnt until I phoned to find out the status of the order that I was informed they were ready for collection. Disappointing.
15. August 2026
Antwort von GO Outdoors - Plymouth
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Served by Camille
Served by Camille. She was lovely and very helpful. She helped me with everything I needed to find the SIM I was looking for, then helped me find the shoes I wanted and gave me a handy tip on what socks to get to compliment my boots when I go hiking. Very happy.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Alex was super helpful
Alex was super helpful! Followed me round the store ticking off all the items on my list giving me the best options. Thank you for saving me lots of time snd decision making!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Had to chase down order made camping more stressful than it needs to be
Expected delivery date came and went. Called customer service twice who assured me the products would be available to collect in time for camping trip, the next day after it was due to arrive in store 4 days later than on the order. No order updates came by text or email. Went into store anyway part of the order had gone missing, took ages to find the rest. One single mattress arrived one didn't. Refunded to buy a double instead, took my details and said they would refund for the other when it came into store, still no refund. Pretty shoddy service
11. August 2026
Antwort von GO Outdoors - Plymouth
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order and the inconvenience this caused ahead of your camping trip.
We apologise that your expected collection date was missed and that you did not receive the order updates you should have received. We also understand how frustrating it must have been to arrive at the store and find that part of your order was missing, particularly when you were relying on the items for an upcoming trip.
Having reviewed the order, our records show that a refund has been processed for the item that did not arrive. However, as we are unsure which refund may still be outstanding based on the information available to us, we have contacted you by email to obtain further details so that we can investigate this for you.
We appreciate your patience and the opportunity to look into this further, and we're sorry that your experience did not reflect the standards of service we aim to provide.
Kind Regards
GO Outdoors Customer Care.
Great customer service
Suzanne in the Plymouth store went above and beyond to find specific products for me that were out of stock everywhere near where I live. Upon pick up from a family member she then hunted around for additional products that I had not called ahead about. Nothing was too much trouble. Great service. Thank you.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Both Beth and Step were very helpful…
Both Beth and Step were very helpful and had a very good product knowledge
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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