Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us k... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... Mehr ansehen
Unternehmen hat geantwortet
Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice. Thanks Lewis for going the extra mile.
Unternehmen hat geantwortet
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Hull
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Clough Road Retail Park, Clough, HU6 7PT, Hull, Vereinigtes Königreich
- 01482 429679
4.8
Hervorragend
2148 Bewertungen
Bittet Kunden um Bewertungen
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Membership card
Bought the membership online after speaking to a member of staff. When we got the till we was told it wasn’t available to use. Luckily the manager sorted it out for me. Still not got an email about my membership card.
18. Juli 2026
Antwort von GO Outdoors - Hull
Thank you for taking the time to leave your review.
I'm sorry to hear about the confusion regarding your membership. I appreciate how frustrating it must have been to be advised it could be used, only to be told otherwise at the till. Whilst I'm pleased the store manager was able to resolve this for you, this should have been a smoother experience from the start.
I'm also sorry that you have not yet received your membership email or card details. Please note the membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out.
If you are wanting to use the membership instore, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
Kind regards
Go Outdoors Customer Care Team
Very good customer service from Sam…
Very good customer service from Sam from clothing 👍🏼👍🏼
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Matthew was very helpful and we managed…
Matthew was very helpful and we managed to get everything we needed.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were fantastic
Staff were fantastic, Mathew and Jack both were very good and a credit to the company. We'll done Clough Road branch of Outdoors!
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good experience
Adam was very helpful and knowledgeable regarding what I was looking for.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Carrie was very helpful and…
Carrie was very helpful and knowledgeable, many thanks
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Missing items twice
Ordered an item twice and never received one of them now I’ve got to reorder again an hope it arrives if not I’ll take my business elsewhere
16. Juli 2026
Antwort von GO Outdoors - Hull
Thank you for taking the time to leave a review.
I am sorry to hear that you've experienced issues with your order on two separate occasions, I completely understand how frustrating it must be to have to place the order again after not receiving all of the items.
This is certainly not the experience we want for our customers, and I appreciate how disappointing it is when an order does not arrive as expected.
I can see that you have made contact with our customer care team and a resolution has been provided.
Kind regards
Go Outdoors Customer Care Team
Real helpful staff store nice and clean…
Real helpful staff store nice and clean reasonable prices
15. Juli 2026
Antwort von GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Was served by Lydia today
Was served by Lydia today, what a great asset to the company, been into the store a few times and she is always the first person to help when i need it
Great service 👍
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served by Ryan,in go-outdoors Hull…
Served by Ryan,in go-outdoors Hull branch,well mannered,helpful and hopefully grateful for these comments,use this store regularly,service is 10 out of 10.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic customer service
Spoke to a few members of staff all with excellent knowledge of products and more than happy to help. Special mention for Katie who went above and beyond explaining member scheme and benefits aswell as serving me and helping me buy my stuff.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Carrie was very helpful and friendly…
Carrie was very helpful and friendly could not wish for better customer service. Have use go outdoor in the past and the staff have been helpful.
KC
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We were given great customer service by Eve
We were given great customer service by Eve in the Hull Store on Clough Rd. She helped us choose the correct size walking boots for my 7 year old grand daughter. Right down to walking over the wooden bridge on tip toes to stomping down the other side to settle the boot in. Nothing was too much trouble, as she offered different sizes until we were happy. Eve then offered us help to choose a fleece and water proof coat. She made us aware of a discount offer on socks, if bought with boots, so we bought a pair of socks too. Eve was really helpful and made our visit memorable.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I visited my local branch on Clough…
I visited my local branch on Clough Road in Hull. There was a members discount issue with an online order I was collecting from the store - Leah happily dealt with the problem efficiently, she is a credit to your team.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matthew had great customers service…
Matthew had great customers service very helpful and polite young man.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I called into the store for walking…
I called into the store for walking boots. A young lady named Eve helped me. She was extremely helpful and polite. Very refreshing to have sales staff like this, bringing back the old value that so many have forgotten.
When I paid for my goods I was served by Matthew who explained he was new and apologised for him being slow to serve, this I didn’t mind as we all have to learn.
He also was extremely polite.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Matthew was quick and good
Matthew was quick and good. Signed me up for a membership card as well.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We went in to find some hiking shoes…
We went in to find some hiking shoes and were contemplating which to choose and eve was great in helping us pick the right ones for us ,very good staff member
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
John was so helpful!
John was so helpful! We couldnt get the deluxe emperor bundle deal to work online but when we came in store John was amazing. He took us straight to the area we needed to be and when the 5m tarp wasn't there he checked another area of the store before checking on a tablet and finding out there were some in the stock room and bring one out for us to complete the set. Excellent customer services. Would shop in-store over online always in future!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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