Excellent service given today for help and advice. Additinally, our cashier Xaina informed us of the Blue Light discount on non-sale items that we never knew about! So we made even more of a saving! T... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
How shopping should be. Needed new walking trousers but having dropped my glasses off at the opticians for repair I was unable to read the labels on the garments. HARRIET was super helpful, helping... Mehr ansehen
Unternehmen hat geantwortet
I went to the counter to renew my membership. Millie was most helpful. I chose myself some high end Merrell hiking boots, the shoe assistant despite having quite a few customers was most attentive. Ba... Mehr ansehen
Unternehmen hat geantwortet
Went to look at the electric bikes and saw one that was perfect for me but didn't know much about electric bikes. We asked for help and advice and spoke to Craig, who was such a mine of information an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Campingausrüster
- auch in
- Aktivbekleidungsgeschäft
- Fahrradgeschäft
- Kletterverein
- Laufsportgeschäft
- Reiterhof
Über GO Outdoors - Derby
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Ascot Drive, DE24 8ST, Derby, Vereinigtes Königreich
- 01332 985940
4.8
Hervorragend
2912 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Harry served us at the till
Was served at the till by Harry, he was friendly, efficient and knowledgeable an asset to the company.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I came in around a week ago and was…
I came in around a week ago and was amazed by how helpful your staff member Hassan was he was very nice and friendly i had a nice chat with him as well made me feel very comfortable so the highest of praise for Hassan from me !
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I want to directly thank Tyler for his…
I want to directly thank Tyler for his service above and beyond with my Son's Hiking Boot this morning, unprompted he brought out 4 pairs to give me a quick choice.
Excellent. Thank you. 😁
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I visited the Derby store for the first…
I visited the Derby store for the first time to see what they had to offer , on arrival I was pleasantly surprised they had lots to offer .
The staff were very polite and helpful in particular Tyler was great helpful and very knowledgeable would definitely visit again and hope to see Tyler
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
excellent customer service from Tyler!
I received excellent customer service when I visited the store in the week, wasn’t too sure what I was looking for or where to find it and Tyler couldn’t have been more helpful. Really took the time to listen and go out of his way to make sure I was a satisfied customer 😁
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful and friendly staff
I tried on multiple walking shoes. Liam was extremely patient and helpful and I found a pair that were just what I needed.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We have also come home disappointed…
We have also come home disappointed after being served by the same girl with no customer service skills. My partner asked her to check for the tags to be removed from the items. She shrugged him off and said she had done it while carrying on a conversation with her colleague. We have come home to find a security tag still inside the coat.... a 40min drive back to store to get that removed.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ordering was easy except for some…
Ordering was easy except for some accessories. However went for click and collect at Derby and the staff were very helpful. Got all I need, within 48 hours.
14. August 2026
Antwort von GO Outdoors - Derby
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good store with some great deals
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they were wrapped into balls. A lesson in customer relationship in order I think.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Mel was absolutely great so helpful
Mel was absolutely great so helpful
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tents and camping gear.
We got lots of great help from a store assistant when looking at camping gear. Which the purchase we made the cashier was polite, friendly and professional.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service and knowledge…
Great customer service and knowledge today when buying walking trainers - xaina was exceptional
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I was returning an item without the…
I was returning an item without the receipt. The staff were exceedingly helpful in looking at the transaction at their end. There was some confusion as to whether I was a member or not, but they were quite happy to give me voucher of the same amount of money. You don’t always find customer service so good so hot off to them.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Liam was welcoming and helpful in…
Liam was welcoming and helpful in advising me which walking boots to get
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Don’t go to the Derby Store
Don’t go to the Derby Store. I was legitimately shopping for a hiking and camping trip I have in the next few weeks and for kit for a youth group I run and received a parking ticket for spending too long in-store.
As it is a big store it would be hard to get through the whole shop unless you knew exactly what you needed and where it is (which I didn’t).
Save yourself the stress of a £60 ticket for spending 13 minutes over 2hrs and purchase what you need somewhere else.
I will never be revisiting here myself.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thank you for taking the time to leave a review.
We are sorry to hear that you received a parking charge notice after visiting our store and appreciate how frustrating and upsetting this experience must have been.
There is signage within the store advising that customers staying longer than two hours are required to provide their vehicle registration details in-store to prevent a parking charge from being issued. However, I apologise if this information was not clear or brought to your attention during your visit.
To enable us to investigate this matter further and see how we may be able to assist, we have contacted you via the email address provided through Trustpilot requesting some additional information.
Please check your inbox and respond at your convenience, and we will be happy to look into this for you.
Kind Regards
GO Outdoors Customer Care
Massive shout to Xania
Massive shout to Xania, who took the time to help me out with my shoe shopping, and gave me so much information it's tremendously sped up the shopping process. These 5 stars are all hers. 12/08/26, not sure why I won't let me put today's date.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Liam was very helpful to everyone in the queue,and handled every single inquiry with great attention and professionalism 😁
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Craig was amazingly efficient
Craig was amazingly efficient, he did all the checks and had me on my way with my bike within 15 minutes, gave me great advice on other bits to purchase to make biking more enjoyable. Highly recommend
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
We had some troubles with our online order parcels, was helped by Paige who spent over 15 minutes tracking them down for us since had come in lots of different parts, even went out her way to check if an item we couldn’t get online was in store which thankfully it had just arrived that day and helped as gather our last few bits as we were off camping that day, thanks for saving our camping trip!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Derby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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