I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnBasing View, RG21 4YY Basingstoke, England, GB
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Das sagen Bewerter
We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... Mehr ansehen
Unternehmen hat geantwortet
I purchased a roof box specifically for a family trip to Yorkshire, only to discover that the keys were missing, leaving me unable to use it when I needed it. I initially wondered whether the... Mehr ansehen
Lynda was fantastic with helping me find the perfect pair of walking boots. She was incredibly knowledgeable about the different brands and very patient as I tried them on in several different sizes.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Basing View, RG21 4YY, Basingstoke, England, Vereinigtes Königreich
4.7
Hervorragend
2815 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
First time in the new Basingstoke…
First time in the new Basingstoke store. Very impressed
17. Mai 2026
Antwort von GO Outdoors - Basingstoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Very long winded. Not good.
What started as a simple request to cancel a click and collect order has now turned into a nightmare. 3 weeks & ongoing to grt a refund.
12. Mai 2026
Antwort von GO Outdoors - Basingstoke
We appreciate you taking the time to leave your review.
Upon reviewing your order we can see that a full refund for this was issued back to the original payment method used on the 23rd of May following on from your contact to our customer care team. The refund can take 3-5 working days to show on back on your account.
All feedback that we receive is important to us and we are sorry for the service you received regarding your order.
We do hope to have the opportunity to provide an improved service in the future.
Kind regards
Go Outdoors Customer Care Team
Really great staff
Really great staff - gave up a lot of time explaining what we should look for in a tent and showed us loads of different options.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Bike purchase
Great experience purchasing a bike for my son. Was able to make contact via phone easily, was kept up to date with the status of my order and was very impressed with Terry in particular who assembled the bike, informed me about how my warranty etc and took the time to explain how elements of the bike work. Terry (bikes) was professional, helpful and just made the whole process run smoothly. Would recommend this store to others!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent helpful service from Paul
Excellent helpful service from Paul. Obviously knows his way around footwear. Good recommendations for different types of shoes for hiking.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shopping with go outdoors is satisfactory
Although the experience was good I was a bit put out by not recieving an email of the tracking details of my delivery to go outdoors which I usually receive I can only imagine that the store and royal mail are extremely busy with the run up to the bank holiday weekend but that doesn't justify not receiving an email. The service overall from go outdoors is very good and it has been for years as I've been shopping with go outdoors for at least 15 to 20 years on and off and I've not encountered many issues in that time.
21. Mai 2026
Antwort von GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
There was a good selection of approach…
There was a good selection of approach footwear. Anya the shop
Assistant was really friendly and helpful. It’s a great shop
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Really helpful staff that were able to…
Really helpful staff that were able to give good advice.
6. Mai 2026
Antwort von GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
All staff really helpful
All staff really helpful, especially Sian and Ellie :)
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were present
The staff were present, I spoke to 5 different assistants for help with different things and each of them gave great advice with products, especially the guy who demo’d the camp bed that I purchased. I’m considering investing in an inflatable tent and will definitely come back to the same store when I’m ready to purchase. It’s refreshing to visit a store and have so many helpful people on hand. Well done and thank you for restoring my faith in shopping.
5. Mai 2026
Antwort von GO Outdoors - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service as always
Excellent customer service as always. Carol was chatty and friendly whilst paying. Always a lovely experience at this store.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The company website is clunky
The company website is clunky, never allows you to use discount codes. I had to buy another discount card and then get refunded. Delivery is very slow, when you go to the shop the staff don’t seem to want to be there. You get passed around, love what’s in the shop but never an easy experience.
9. Mai 2026
Antwort von GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service
Excellent service by Ellie in footwear !
She was giving good advice and extremely patient ! The perfect salesperson !
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Love coming to rhis shop knowing I will get what I needed.
1. Mai 2026
Antwort von GO Outdoors - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Michelle this…
Excellent service by Michelle this morning in your Basingstoke store thank you.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Carol and Nu where very helpfull today.
Carol and Nu where very helpfull today.
Made my shopping experience exceptional.
Thankyou very much
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Nuriye was very helpful today and went…
Nuriye was very helpful today and went out of her way to help me find what I wanted. Great experience
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We went into Go Outdoors to buy a cycle…
We went into Go Outdoors to buy a cycle helmet and then we saw what a great selection of good quality, affordable bikes they had! We ended up buying a bike and were helped and advised by James T who was great and very knowledgeable. Would happily recommend the products and staff in this department.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Both Paul (for my husband) and Lynda (a…
Both Paul (for my husband) and Lynda (a few days later for me!) were very helpful when buying sturdy walking shoes in Basingstoke🙂. We were spending a lot of money so keen to get it right, and even though we were in a rush to collect our son off the train next door when buying my husband's, so couldn't try on too many (!), we are very happy with our purchases 😃
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable staff selling shoes
The two members of staff who served me( I was trying on walking shoes and boots) couldn’t have been more helpful. They actually knew about the product they were selling. Well done Lynda and Paul.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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