Golden Sands Holiday Park, Rhyl Bewertungen 

149
TrustScore 1.5 von 5

1.6

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Catch 22 chippy Golden sands £4.25 for a "large" portion of chips... smallest portion of not fresh but frozen chips ive ever seen in my life wow absolute robbing money grabbers

Bewertet mit 1 von 5 Sternen

Management are poor Accounts are non existent Sales lads are great but are let down by the people and process above! been waiting for a deposit refund for over 2 weeks and had to take a... Mehr ansehen

Bewertet mit 4 von 5 Sternen

We enjoyed 4 nights at Golden Sands and had a smashing time and I'd go back again. Friendly staff, excellent entertainment, good pool and kids area, easy access to sandy beach,most things you could ne... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Staying in a lovely privately owned caravan on golden sands park in town rhyl. It is a corner plot advertised as not overlooked with views, which it is but and a big but the park itself continually pa... Mehr ansehen

Unternehmensdetails

  1. Urlaubsvermietung

Informationen, die aus verschiedenen externen Quellen stammen

Our award-winning holiday park is located right on the beach in Kinmel Bay, Nr Rhyl, North Wales. Our superb facilities and helpful staff ensure our guests experience fun-filled family holidays. We also have an extensive range of caravans for sale.


Kontaktinformationen

1.6

Ungenügend

TrustScore 1.5 von 5

149 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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1.6

Alle Bewertungen

(149)

4 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

My holiday 2019

Compared to last year the caravan was quite basic. Although we had minor problems with the fridge and kettle, which was rectified quickly. We found all staff members very helpful and pleasant. We are hoping to come again next year. The WiFi was very disappointing, as did not work for some of our time there.

2. Juli 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks for reviewing Patrick. We will take your comments regarding the WiFi onboard and feedback to the suppliers.

Bewertet mit 5 von 5 Sternen

I have been coming here for over…brilliant

I have been coming here for over 30years and love it the park and the staff are brilliant the only thing I miss is the adult club the one now is to small and children running everywhere

2. Juli 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Many thanks for your review Rita, we look forward to seeing you again soon.

Bewertet mit 5 von 5 Sternen

excellent holiday from start to finish…

excellent holiday from start to finish all staff very polite site clean and tidy entertainment team excellent as always, food in the sandpiper brilliant direct access to the beach what more could you ask for just brilliant

2. Juli 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks Colin for such a lovely review. We are really pleased you enjoyed your stay with us and hope to see you again in the future.

Bewertet mit 4 von 5 Sternen

Family of 4 stay March 2019

We had a family stay in March this year just for the weekend. The caravan we stayed in was an extra wide 3 bedroom it was sited by the new lodges( which look beautiful...with hot tubs!) and close to the beach. At the back of the caravan was a step bridge which took you to tir prince market and fair. The caravan was very clean and roomy yet cosy. It was just a short walk away from the club arcade chip shop and swimming pool and shop. The club was ok entertainment was great for the younger kids (mine are 10yr old girl 7yr old boy) but all mine wanted to do was watch you tube or visit the arcade! The later evening entertainment was fab loved the cash bingo and the singers were great sang songs from all eras! Myself and my husband loved the sitting back with a drink and relaxing part of an evening. The itinery for the daytime is great lots to do and lots going on if you wanted to stay on site they even have a pottery painting place!. Although North wales has lots to offer thats a bus ride away if u want to explore! The free internet in the club wasnt great i found it worked better on phones than ipads. We paid for wifi in our caravan which at times was on and off quite annoying something should be done to better the signal maybe. The chip shop was lovely serving everythin from chips to pizza to jacket potato helping me keep on my slimming world diet!! Swimming pool is quite basic could do with something a bit more excitting in there but my 2 still liked it and i found it was great for me to get my excersise for while i couldnt get to the gym! Staff in the club were all friendly and helpfull as were all staff throughout the whole park ⭐⭐⭐⭐⭐ for customer service! Drinks wernt that badly priced..never ate in the pub restraunt so cant comment on that. The park on the camp was great my 2 loved it. The beach is lovely we watched the sunset on our first night All in all our stay was lovely, we are going back for a week in september my kids wernt fans of the club but we shall take a trip down a few nights as we love the bingo! (Sad i know!) The park is very well kept and is clean and tidy at all times. Asda is only a short drive away with aldi just a bit further up the road well worth a visit to stock up on goodies or barbecue food ... I recommend Golden sands to anyone from couples (lodges with hottub makes a great romantic getaway) to familys! Just one thing to consider if i remember rightly the chip shop was closed when we came out of the club on the sunday, luckily I wasnt drinking so took a short drive to Rhyl to Mcdonalds.. we never bought much food as we were only there for the weekend..at least we know to have something in handy for the next sunday night we are there! Towyn is great little nic nac shops are a winner with my kids the tir prince fun fair has a kiosk that sells lots of different flavour slush and ice cream...delish! Not forgetting the fast food kiosks burgers and donuts! Knightleys funfair is also within walking distance there are places to eat in towyn too if you dont want to go far from the site.We cannot wait to return in september! The only reason i gave 4 not 5 stars was due to the wifi and pool... wifi isnt directly the parks fault and unless people inform them nothing can be done hopefully it will be better in sept however we aim to be out and about for the week and hopefully getting away from internet needs 🤣 so it should be fine for the short time we will need it... secondly the pool but fear not you can visit SC2 (the new sun centre)if you want slides etc which is a short distance away by taxi bus car or even foot if its decent weather! I will review again in september but for an out of season visit it was a fantastic family break my kids loved it thank you goldensands...

20. Juni 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks Lianne for your great review.

Bewertet mit 5 von 5 Sternen

Excellent caravan park couldn’t fault…

Excellent caravan park couldn’t fault it in anyway, all the staff are great, stayed here 5 weeks ago and going again tomorrow, can’t wait

20. Juni 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you Joanne, look forward to seeing you tomorrow :-)

Bewertet mit 4 von 5 Sternen

Good renovation but lousy beds

We were allocated a chalet on arrival and were told they had been newly refurbished. On entering the property I must admit it was very clean tidy and comfortable looking. Until we entered the bedroom. There was a double bed pushed into the corner if the room with one side pushed directly to the wall. There was no room to move down both sides of the bed. The mattress on the bed extremely old and springs could be felt. Very uncomfortable. In fact I spent the four days we were there sleeping on the sofa. Not ideal. Really let the place down.

21. Mai 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks for your review Jan. We are sorry to hear that you did not have a comfortable stay. We hope that you notified the staff at the time and gave them a chance to rectify the situation?

Bewertet mit 5 von 5 Sternen

Golden Sands is North Sea and North…

Golden Sands is North Wales it’s a lovely camp The caravan we stayed in was it a platinum one and it was beautiful spotlessly clean and very peaceful to we come here every year and will do for many more years there is plenty to do around the area The camp also go straight on the beach with easy access and a lovely walk to Rhyl or Abergele It has a lovely bar and small swimming pool and play area for children couldn't ask for a better caravan park

17. Mai 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you Richard for your kind words, we are pleased you enjoy your time with us.

Bewertet mit 5 von 5 Sternen

We love it at golden sands the staff…

We love it at golden sands the staff are so so helpful Carnt wait to go back as the holiday park brilliant

26. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you Mr Raleigh, we look forward to welcoming you back in the future.

Bewertet mit 5 von 5 Sternen

Staff so welcoming excellent site…

Staff so welcoming excellent site spotless caravan and great park would have no hesitation in recommending

26. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks Christine for your kind review.

Bewertet mit 5 von 5 Sternen

This is a lovely place to go very good…

This is a lovely place to go very good entertainment great staff lovely restaurant facilities are on site beach close buy bank Holidays are really good down here and have a pantomime on just had goldilocks and three bears and it was amazing kids enjoyed it

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank Clare for your review, we will be sure to let the team know that you enjoyed the pantomime :-)

Bewertet mit 5 von 5 Sternen

Lovely clean caravan park

Lovely clean caravan park, extremely friendly staff. Food on site was good at both the chip shop and the on site restaurant. The lodge we stayed in was very clean and comfortable.

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you Maria, we are pleased you had an enjoyable stay.

Bewertet mit 5 von 5 Sternen

Excellent park

Stayed here with my mum, extra wide caravan central heating throughout, caravan was so clean as was the public toilets in arcade area. Park was neat tidy no litter anywhere, staff very friendly and helpful, excellent food on site definetley would reccomend will be returning

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

That's great to hear Patricia and thank you for your lovely review. We hope to see you and your mum again soon.

Bewertet mit 5 von 5 Sternen

We always choose golden Sands for our…

We always choose golden Sands for our family holiday you always get a warm friendly welcome from all the staff the park is always clean and tidy the cleaners do a fantastic job cleaning the caravans the entertainment is brilliant highly recommended

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you Tom for your kind words, we really appreciate it.

Bewertet mit 5 von 5 Sternen

Fantastic three night stay.

I stayed in Golden Sands for three nights over the Easter Break and it was fantastic. The caravan accommodation was top class and spotlessly clean. We were a two minute walk from the beach which is stunning. The weather wasn’t great but it didn’t affect our holiday as there is so much to do. My two young boys loved the pool and clubhouse entertainment. The park itself is small and so clean and friendly. We can’t wait to go back!

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you for taking the time to post a review Claire, we are pleased you had a good stay with us and the weather didn't spoil it. We look forward to seeing you all again in the future.

Bewertet mit 2 von 5 Sternen

Disappointed!!!

Well where do I start. we arrived Monday 8th and paid extra to have our caravan earlier but that wasnt the case. we checked in was given the wrong caravan and made to repack and move. Well the 2nd caravan was horrendous I wouldn't let a dog stay in never mind 3 children. I have never seen such a bog standard caravan in my life, there was nothing in it apart the essentials. It had no character at all. The worst part my kids where exploring the so called caravan to find human wastage on 2 of the single beds (I have photographic evidence of this) at this point my kids where hot, tired and so upset they wanted to travel back home.3 hours later and a 3rd trip back to the check in area to explain what was happening resulted us having a 3rd caravan luckily this one we was happy with and the kids decided they wanted to stay. I get you get what you paid for but I defo didn't pay for s*** on the beds. The park is quite small with not very much for the kids to do but we hadn't gone away for that we spent our days off the site exploring the surrounding areas. The night entertainment was quite good and the staff and entertainment staff where friendly and pleasant. I personally wont recommend this park and unfortunately will not return as the start of our holiday spoilt it for us...

25. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Hi Nicola, thank you for taking the time to inform us of your issues. We are unaware of why you were not able to access your unit by 2pm as all units were ready - was this due to there being a queue for check-in?

We would also like further clarification on being given the wrong caravan as we understood that you initially changed caravan due to preference? In terms of the mess in the subsequent unit, we fully admit this is unacceptable and not up to our usual standard, in which we pride ourselves on. We fully appreciate pictures and have taken action regarding this. Though we cannot be sure the stains are what you are stating them to be, cleanliness is of utmost importance to us and it is being dealt with.

The park has 500 units and is one of the larger parks in the area, but perhaps you have experienced larger parks previously hence why you feel it is small. Unfortunately, there is not much we can do about that.

We thank you for your positive comments regarding the complex and staff and if you would like to discuss this further then please give us a call or drop us an email. We will also be happy to refund you the cost of your early check-in as a gesture of good will and for the inconvenience caused.

Bewertet mit 4 von 5 Sternen

Great holiday camp

Great holiday camp just staff need to updated on what caravan people book and not decide on the day what to give them it is important to people with disabilities

19. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thanks Robert, we are disappointed to hear that - did you inform staff of your requirements when booking? We will definitely look into this and ensure staff are fully briefed.

Bewertet mit 5 von 5 Sternen

This is our third visit,we enjoyed very…

This is our third visit,we enjoyed very much.
It’s clean and tidy and staff are always pleasant.

12. April 2019
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Antwort von Golden Sands Holiday Park, Rhyl

Thank you for your kind review Derek. We are pleased you enjoyed your stay and hope to welcome you back again soon.

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