Gioia Wall Art Bewertungen 

Dealing with Gioia has been a nightmare. I still haven’t received the order 4 week after it was placed and now I can’t get any inoation about when it will be delivered because they use an overseas call centre in the Phillipines who are hopeless and just read standard lines from a manual rather than address individual issues with orders! You can’t get in contact with anyone in australia and they tell up the courier company they use can’t provide any information about delivery either! If this is just the delivery process imagine what the quality of this companies prints must be because it’s been like dealing with a back yard operator so far! Who takes 4 weeks to even send an order let alone can’t assist with information! Never shopping with this business again!

Hi Connie,

Thank you for taking the time to respond. I appreciate your acknowledgement that aspects of my experience fell below the standard you aim to provide, and I’m pleased to hear you’ve used my feedback to improve your team’s processes.

That said, I think your response, in many ways, reinforces my original concern. It focuses largely on explaining what happened from the company’s perspective and how my experience has benefited your internal processes, but it doesn’t really address the impact on me as the customer.

As a result of the uncertainty throughout the process, I lost confidence that the artwork would be available in time and had to purchase an entirely different gift for my mother’s 70th birthday. While you’ve acknowledged that your team handled the situation incorrectly, I was surprised that your response stopped there. There has been no attempt to acknowledge the inconvenience in a tangible way or restore my confidence as a customer.

I was also surprised that there was no attempt to contact me directly to discuss the matter. Given that you had my contact details and accepted that your team had made mistakes, a personal conversation would have demonstrated a genuine commitment to understanding my experience and working towards a resolution. Responding only publicly further reinforces my impression that the focus has been on explaining the situation rather than on the customer affected by it.

For me, good customer service isn’t just about acknowledging mistakes—it’s about taking meaningful steps to make things right when those mistakes have had real consequences.

I appreciate your apology and I’m genuinely pleased that you’ve improved your processes. However, I remain disappointed that, despite accepting that my experience fell below your expected standard, your response has offered no meaningful resolution for the customer who experienced it.

I hope you’ll reconsider your response, as I think this is an opportunity to demonstrate that customer experience extends beyond an apology and internal process improvements. I remain incredibly disappointed with the experience and the lack of resolution to date.

Regards,
Nicholas Ryan

My artwork unfortunately arrived damaged in transit. One email directly to Gioia and an offer of a replacement was immediately offered, which was unexpected but greatly appreciated. My replacement has arrived and I absolutely love it. It has enhanced and completed my living space so perfectly. How refreshing it has been to deal with a genuinely helpful company.

I am absolutely in love with my beautiful artwork from Gioia Wall Art!!! The piece is even more stunning in person & has completely transformed my space. The quality is exceptional, the colours are beautiful & it brings me so much joy every time I look at it.

The customer service has also been wonderful, so warm, helpful & accommodating. I honestly couldn’t be happier with my purchase. My only regret is not ordering the larger size because I love it that much!!!

Thank you so much to the Gioia Wall Art team for creating such beautiful pieces & for such a lovely customer experience. I will absolutely be purchasing from you again & highly recommend you to anyone looking for something special for their home. 😊👍🏼💕

Very disappointing quality. The customer service experience made things even worse. I requested a refund as I had no communication 7 days after ordering, was told I could get a refund and then within two hours the artwork was conveniently sent anyway. I was then told not to accept the delivery for the item to be returned to warehouse, on the same day it was due to be delivered. And then I was told I could only receive store credit because I had “accepted” the delivery — despite the fact that I wasn’t even home when it was delivered or had any time to make arrangements for someone to decline the package…

The communication throughout the refund process felt incredibly difficult, dismissive and manipulative. Rather than genuinely addressing my concerns, I felt as though every possible reason was being used to avoid providing a refund.

Based on my experience, I would not purchase from Gioia Wall Art again. If you are expecting artwork with the textured, painted appearance shown online, I would strongly recommend checking exactly what you are receiving before ordering.

Beautiful art work, excellent quality, lots to choose from
Once ordered was kept informed of progress with an expected date of delivery the the timing was excellent
Good value for money as well as looking exactly like the product shown
At delivery found my art work to be very well protected for delivery and in brilliant condition

Thank you Rhea for your follow up and communication regarding my query about the delay in receiving our ordered prints. Having now received our prints, we are very pleased with the quality of the prints which met our expectations.
Your help and excellent customer service was appreciated.

I absolutely love this artwork! The colour scheme is gorgeous and ties in perfectly with my decor. It has completely transformed the entry of my home and makes such a beautiful first impression. It’s definitely a wow factor the moment you walk in. Every time I come home, it feels more welcoming and put together. Couldn’t be happier with it!

Best company for prints. Excellent quality and incredible service.

Kept informed on delivery date.
Arrived in secure packaging.
The art work is just beautiful.
Although framed stretch canvas, there was some subtle texture. Will be ordering another soon.

Absolutely love my 2 prints from Gioia Wall Arts. After Having a small initial hiccup, prints were delivered promptly & without issue. Customer service unquestionable, (Rhea, hats off to you, amazing), courtesy & professional. Will be definitely buying additional prints for my home reno

I have been purchasing artwork from Gioia Wall Art for the past couple of years. The selection of art is extensive and includes works by some of my favourite artists. The quality is excellent and I prefer their style of framing to that of other suppliers. I mostly purchase framed canvas art.
The website is easy to use and the customer service is exceptional. I would highly recommend this company.

Great range of artwork and good quality, but they are completely let down by their choice of courier - Couriers Please. My canvas was deemed lost after nearly three weeks, they sent a replacement which was meant to be delivered on 21 Feb. It now says unable to deliver - set for redelivery next business day and... I still don't have it as of 27 Feb.

A wonderful range of artwork available - from artist paintings to prints. The range would suit any decor with fabulous styles and colours available. The customer service team are prompt and professional and offer great sales and delivery support. The delivery timeframes are as published with great tracking options. We have used this company on multiple occasions and highly recommend.

Amazing customer service. The art work looks incredible ! I will definitely buy more pieces in the future.

Original artwork frames did not match but Gioia replaced them and they kept me informed of progress. They look fabulous and I have referred others to their website.

Fabulous, unique and high quality artwork! My go to when I am working on styling project - I’m never disappointed.

So far I have 4 lovely artworks on my wall and another in transit.im very happy with the bright colours and lovely frames. Very happy customer