GED Outlet Bewertungen 

Antwort von GED Outlet

9. Juni 2026

We are disappointed by this review as it omits a significant part of what actually occurred.

We do not sell brand-new products. Our business specialises in open-box, shop-return, refurbished and used goods, and we have traded successfully on eBay since 2004 whilst maintaining compliance with marketplace policies and customer service standards.

In this particular case, the customer contacted us regarding the condition of the item received. Upon reviewing the information provided, we immediately identified that the incorrect grade item had been dispatched and apologised for the error.

We offered the customer the choice of returning the item for a full refund or retaining it with a substantial partial refund reflecting the lower grade condition. The customer chose to keep the item and accepted a £15 refund, reducing the purchase price to £35.

Whilst we acknowledge that a grading error occurred, we believe it is only fair that readers are aware that the issue was acknowledged immediately, a resolution was offered straight away, and the customer elected to keep the item at the reduced price.

Antwort von GED Outlet

2. Juni 2026

Thank you for your review.

We are pleased to hear that ordering was straightforward, delivery was on time and that the trimmer is working as expected.

We appreciate your comments regarding the cleanliness of the item. As this was sold as a refurbished/graded product, some signs of previous use are to be expected, however we will pass your feedback to our warehouse team to help improve our preparation process.

Thank you for your custom.

Antwort von GED Outlet

2. Juni 2026

We are disappointed to receive a 1-star review as the carrier's tracking confirms the parcel was delivered and a delivery photograph is available as proof of delivery.

The review does not reflect the service provided, particularly where the item has been successfully delivered according to the carrier's records.

Antwort von GED Outlet

2. Juni 2026

Thank you for your 5-star review.

We are delighted to hear that you were pleased with the condition of the mower and that it was easy to assemble. It's great to know that it is performing well and giving excellent cutting results.

We're also pleased that your order arrived promptly.

Thank you for your custom and for taking the time to share your experience.

Antwort von GED Outlet

2. Juni 2026

Thank you for your 5-star review.

We are delighted that we were able to provide a replacement battery when a new one was no longer available. It's great to hear that the battery arrived quickly and in good condition.

We appreciate your confidence in our refurbished products and warranty service.

Thank you for your custom and for taking the time to leave your feedback.

Antwort von GED Outlet

2. Juni 2026

Thank you for your review.

We are sorry that the item arrived damaged, although unfortunately damage can occasionally occur whilst parcels are in transit with the carrier.

We are pleased that we were able to resolve the matter promptly for you and provide a refund without the inconvenience of returning the item.

Thank you for taking the time to share your experience.

Antwort von GED Outlet

2. Juni 2026

We are sorry that you were unhappy with your purchase.

Once the issue was brought to our attention, we remained in contact throughout and offered a number of options to resolve the matter. Following these discussions, you chose to return the item for a refund and a prepaid return label was provided.

Whilst we appreciate your disappointment, we do not feel that a 1-star review fairly reflects the assistance and resolution that were offered.

Antwort von GED Outlet

2. Juni 2026

We are sorry that you were disappointed with your purchase.

The item was listed as:

"Spear & Jackson S18EHP Cordless Pole Hedge Trimmer - 18V (No Battery & No Charger)"

The product description also stated:

"Please note, this is a used item, fully tested prior to dispatch. Please note that this item is sold without the battery & charger."

Both the absence of the battery and charger and the used condition of the item were therefore clearly detailed within the listing.

Our response simply clarified these points and provided our standard returns information should you have wished to return the item.

Antwort von GED Outlet

9. Juni 2026

We are disappointed to read this review as it does not reflect the full circumstances of this transaction.

The product purchased was advertised as a USED item and was clearly described in the listing as:

"Spear & Jackson SCR3637A / 6796019 37cm Cordless Rotary Lawnmower - 36V (No Battery, No Charger) - USED ITEM"

The listing further stated that the item was a used product which had been fully tested prior to dispatch.

After receiving the customer's photographs and concerns, we reviewed the matter and advised that if the item was not considered suitable, it could be returned to us for inspection and refund. This option was offered directly to the customer.

The item was never returned to us, meaning we were unable to inspect it further or verify the concerns raised. Despite this, the customer subsequently raised a chargeback through their bank and obtained a full refund.

To date, the item has not been returned to our warehouse and remains fully refunded.

We always endeavor to resolve genuine concerns fairly and professionally and are disappointed that the return option offered was not pursued before the matter was escalated.