GB Foam Bewertungen 

286
TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just to say that Isabel went the extra mile to make sure my order was right, and also to get my order to me in record time. The delivery people were also very helpful and cheerful

Bewertet mit 4 von 5 Sternen

Great service quick delivery and pick up (I have used both) and helpful advice to get the best seat cushions for us, not to soft or firm just right. I had seen them for decades supplying the furniture... Mehr ansehen

Unternehmensdetails

  1. Bau & Fertigung

Informationen, die aus verschiedenen externen Quellen stammen

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

286 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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4.6

Alle Bewertungen

(286)

41 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

AMAZING company for new sofa cushions!

Needed new high quality foam for our old sofa cushions - this company couldn’t be more helpful: all tech specs for the foam available on their website, help with how to measure up, super quick service and delivery and the best after-sales support I’ve seen in a very long time from the amazing Sophia (who definitely should get a raise!).
Best of all we’ve got our sofa back to how it should be (better in fact!) and these new cushions should last for years!

6. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect

Perfect! Worked out dimensions. Ordered, it came no problem just like previous orders. They used DPD who actually deliver packages (unlike EVRI/Hermes & APC).
Without the quality courier we would not have made an order

29. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

The replacement foam for my sofa arrived today and is excellent,very comfortable, super fast delivery and will definitely be ordering again thank you.

6. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The foam panels and bass traps were…

The foam panels and bass traps were just what I needed to treat my home studio. Delivery was prompt and the method of fixing them to walls/cupboard-doors worked well.

1. Dezember 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Thanks for your kind review Ervin.

Have a great day!

Team GB Foam

Bewertet mit 5 von 5 Sternen

Just Great

Easy to use. Good communication. Fast delivery.
And really pleased with the foam, breathed new life into a favourite armchair.

30. November 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Thanks for your kind review Cheryl.

Have a great day!

Team GB Foam

Bewertet mit 1 von 5 Sternen

Disgusting customer service lies

I purchased an item on a Wednesday and paid £9.99 for next working day delivery so it should have been here on Friday at the latest as it clearly states on their website 'Zone 1 = Next Working Day'

The DPD tracking number on my order was invalid and DPD confirmed this when I spoke with them and they also confirmed that they did not have any delivery scheduled to be delivered to me.

I tried to contact them over Facebook Messenger over the weekend but they were closed until Monday.

I rang and spoke with a lady on the Monday morning who blatantly lied to me several times. She said that it was already at the DPD depot and is getting delivered tomorrow. She also said she would send me the details via email so I gave her my email address and I haven't received anything. She also said that the £9.99 is your standard charge and doesn't mean next working day even though it clearly states that on their website.

I then got a reply on Messenger stating ‘I can see that it should be leaving our factory today for delivery this week.’

So, who is telling the truth???

I messaged them back and told them about the telephone conversation above and their reply was ‘Thank you for your message. We will refund your order in full as i do not think it will be delivered as it looks like the order has gone missing with DPD. Due to a foam shortage on that grade we will not be able to send this out.

Obviously, none of them were telling the truth as the order had never been produced and now they were trying to put the blame on DPD…disgusting customer service and totally uncalled for. All they had to say was it was either a delay or a mistake.

5. Dezember 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Hi John,

Sorry to read that you were unhappy with your experience and apologies for our administrative error this time.

There's currently a nationwide shortage of foam right now as well as additional stress on courier services as a result of the Royal Mail strikes. Whilst we're making every effort to process orders on time, we do expect some delays to occur.

If you wish to discuss the matter further, we will be happy to do so. Please contact us on 01494 441177 or send an email to sales@gbfoam.com.

Thank you and wishing you a pleasant day.

Team GB Foam.

Bewertet mit 5 von 5 Sternen

Great quality, great price and fast delivery

Used them a few times for camper van builds, great quality foam, I go for firm luxury foam with dacron and stockinette, really pleased with the quality, price and fast delivery, I wouldn't use anyone else, I only do amateur builds but the finished result looks great

2. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good product, extra covers needed though

The (four part individually sized) camping-mattresses (equivalent to small double) were delivered quickly and of high quality.
The stockinette cover is pretty pointless though and they should at least offer an option for covers, that's the reason for downgrading to 4 stars.
I purchased mine through covers4all (excellent but of course not cheap), but paid an extra £80 (£210 in total which is a bit much), so quite a bit more than expected. They should collaborate with a cover-providing company as for many purposes virtually all customers will need sth like that. It's what I'd expect

15. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

OMG - shocking customer service

OMG! I said I would call them back and they just cancelled my order!
The woman on the phone was really aggressive, I said I would call back and the next thing they have issued me a refund!!
They obviously don't need customers!

31. Mai 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Hi Louisa,

It seems there has been some sort of miscommunication here.

As was explained on the phone, the shape you ordered required a template for our team to work with.

The employee you spoke to believes that you said you didn't have the time to provide a template and instead requested that we cancel the order for you.

If you do wish to provide us with a template for your custom shape our team will be more than happy to assist you with a new order.

We're sorry that you believe that you were spoken to rudely, we can assure you that none of our employees would ever intentionally come across this way.

If you wish to discuss the matter further, please feel free to contact us on 01494 441177 or by emailing sales@gbfoam.com.

Wishing you a pleasant day.

Team GB Foam

Bewertet mit 5 von 5 Sternen

Site easy to use

Site easy to use , extremely helpful customer service who corrected an order for me immediately , my mistake not theirs. Fast delivery well packaged , can’t fault the foam to replace garden seat pads …Highly recommend.

30. Mai 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Thank you for your kind review Lorraine. We're so glad our team could help you.

Bewertet mit 5 von 5 Sternen

Fantastic service as always

Fantastic service as always, speedy delivery great quality of foam, will use again and recomment.

30. Mai 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Thanks Sharon. We look forward to helping you again in the future.

Bewertet mit 5 von 5 Sternen

Great service

Great service - really fast turnaround and really good quality. Will definately be using again.

18. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely fantastic

Absolutely fantastic. Ordering was super easy, and the website is accurate, and the recommendations spot on (I was tempted to go firmer than the recommended foam). The option to choose a delivery date was brilliant and fulfilled. The cushions were perfectly measured and cut, and fit our cushion covers with not a millimetre off. We are now sitting on wonderfully comfortable and supportive cushions for a very reasonable price. Couldn't be happier with every aspect of our experience with GB Foam.

12. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect!

I was upcyling a storage box bought from a charity shop and wanted to make the top into a padded seat. I sent all the measurements to GB Foam and when it arrived it fitted perfectly!

9. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Wet adhesive! See update

Well if they all quality, wet adhesive that has stuck cardboard from the box onto the foam pads, absolutely no hope! Pictures to prove it as well!
Buy from companies that have a phone number! Quick delivery is no good for poor products.
**
GB Foam contacted me on 24th February following the above review.
The matter has been resolved to my satisfaction.
Thank you.

24. Februar 2022
Bewertung ohne vorherige Einladung
GB Foam-Logo

Antwort von GB Foam

Hi Martyn. Sorry that your foam arrived like this. We'll of course get this fixed for you. I understand that you've now spoken to a member of our team who will be working with you to get this resolved. For future reference, our phone number is 01494 441177 it's at the top of each page on our website. Please let us know if there's anything else we can do to assist you.

Bewertet mit 5 von 5 Sternen

Sofa comfort restored in record time.

Fantastic service. Ordered sofa and bench seat cushions and they arrived two days later. A new lease of life for our really uncomfortable sofa. Wish I'd known about replacing sofa cushions with foam ones sooner! The website is well laid out and advises which grade of foam for the thickness of cushion you're ordering. I wouldn't hesitate to use this company again and am thrilled to have found them.

26. Januar 2022
Bewertung ohne vorherige Einladung

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