GardenStoreDirect Bewertungen 

I bought a garden swing named "Suntime Luxor 3 Seat Swing Seat Bed Gazebo. Luxury, Quality Garden Item" almost 3 years ago now. The delivery was prompt, product complete and not too hard to assemble.

It was definitely not a "Luxury" item and not a "Quality Garden Item" either, unless they meant "poor quality". The paint job was bad, with some of the bare metal exposed, causing it to rust in those spots very quickly. The canopy, pillows and mattress were very poor quality with terrible stitching which came undone in many places. The netting was bin worthy within 1.5 year or so.
After merely 2 seasons of use and 3 off-season periods of it being in the garden and not used one of the hanging support rods snapped (from rust) making the swing unusable. Sadly warranty provided is only for 1 year and they don't supply spare parts either. To top that off getting a response from their customer service that it's out of warranty and no spare parts could be provided / sold took multiple emails and nearly a month of waiting.

Avoid.

Evri did not deliver my item just returned to the Garden store. Upon speaking to Garden store Direct, they had the issued resolved and goods sent back out by a different courier. Flawless in every way friendly on the phone and by email. This is the professional way to do things and they are top of the game. Can't speak highly enough. And will be definitely using them again. Customer service is outstandingly flawless.

Purchased a garden arch that looked nice on the pic. However when it was taken out of the box & assembled it was clear that the wood was so light it was never going to stay in one place! It couldn’t be fixed in properly due the flimsiness of the wood. It was £54 but it’s not even worth £20. We put it up as best we could & by the afternoon it had blown over & split in several places. £54 in the bin. Really not worth it.. get an arch from Amazon for £15 rather than this one, it’ll do a better job!

Excellent product,Good communication,Flexibility friendly delivery.

My wife was given a garden swing chair from this company, via Amazon as her retirement gift last November. We stored it in our loft and erected it at the end of April. We went on holiday on the 3rd of June and two weeks later on our return, found the cover supplied to protect the swing had filled with rainwater and wrecked the canopy and cover because it didn't have any drain holes. The initial phone call proved promising and I was told not to worry, they would resolve it. By the end of the week, it became clear they had washed their hands of it,and we are now left with the swing chair with a ruined cover, and no hope of getting any spares to fix it.

Item came without fixings (64 fixings missing) I was told “just push it together” ask to return item as not fit for purpose not as described and missing parts I was told £50 charge to return items so be very wary of your missing parts it’s
not as described you will have a £50 hidden charge to return

Though you should be covered under the consumer rights act 2015 they don’t seem to care for customers right and immediately cut all contact with you so make it very difficult to sort common easy fix issues with you (I’d of excepted replacement parts) no offer of this !!!

How Philip Dawson is aloud to trade this way is unbelievable he should be ashamed running a legitimate bussiness in this manor that garden store direct return policy super seeds law. That’s an outrageous belief

I am left with an item (£500) I can not use due health safety as there’s no fixing for table and bed (table has a glass top) and no fixings for the back rail, you lean back your’ll fall off as not secured with fixings

Also note the amount people fobbed off with the incompetence of this company with the cheap tat they sell with parts missing when the misses said it was £999.99 reduced to £499.99 we thought it would be decent quality not realising they inflated the original price to make it look a better deal but it is of poor quality
Cheap tat and not fit for purpose

Be warned when using this company

They think they are actually above the consumer law act of 2015

I would still like to return item under that “LAW” but they refuse to arrange collection I’ve even offered to pay the £50 charge which unlawful

See lies below ⬇️ be careful folks

EDIT: now been resolved

Ordered a grow house which was delivered damaged. Sent pictures ans email to the company straight away and in fairness they replied straightaway. However still waiting for the parts to be replaced. Keep getting told it's the warehouse but still not dispatched. Waited a long time and feel like I'm being fobbed off. So now iv told them to collect all of it and no doubt I'll be chasing for my refund. Really disappointed that something so simple has taken so long

Subject: Complaint Regarding Faulty Garden Gazebo Dome – Order #49679283

I am writing to formally express my dissatisfaction with a recent purchase made via Wowcher from Garden Store Direct — a Garden Gazebo Dome, Voucher Code: FM74WC-54Q3JX, Order Number: 49679283.

Upon receipt, the item was found to be faulty, specifically a set of poles was missing, rendering the product unusable. I submitted a return request dated 1748261611352, citing the issue and requesting a resolution.

While I understand that occasional issues may occur due to transit or manufacturing, I find it completely unreasonable that I am expected to:

Wait up to 14 working days for a refund, and

Pay for the return postage of a faulty product.

As a customer, I should not be financially penalized or experience delays due to an error that was not mine. The product arrived incomplete, and therefore, I believe I am entitled to a full refund without additional costs, and a prompt resolution, not delayed by an unnecessarily lengthy process.

This experience has left me extremely disappointed, and I must express that I will be reluctant to make any future purchases through Wowcher or Garden Store Direct unless this matter is resolved more fairly and swiftly.

I request that:

The cost of return postage be covered or reimbursed.

The refund be expedited, as per consumer rights for faulty goods.

Please treat this matter with urgency and respond at your earliest convenience.

We ordered the lily gazebo last year but only assembled this weekend snapped by Tuesday. Customer service are saying it is our fault for putting the canopy on as we had heavy winds. Breezy but hardly heavy winds! They have said they will see if the warehouse can replace the broken parts IF I can provide the part numbers and purchase again!

Ordered a sofa set through B&Q but was direct from this company. Quick delivery service - although originally said it would come on Good Friday and we paid extra for a before 10am delivery. Unfortunately they then let us know (actually on the day) that it would not be coming, but offered us the bank holiday Monday delivery and refunded our fee for the before 10am delivery. On arrival when we opened it we noticed a small area at the back of the sofa did not have any powder coating over the aluminium. We emailed and the response was the next day when they offered to either replace it or some money off. As the area was not very big we took the money and have painted the area in a metal paint and you cannot tell.
After sales is very good - am now thinking of getting the matching dining table.

I bought a patio set in January 2025, opend it up yesterday only to find the parasol base was broken. Emailed the wonderful customer service team who got back to me next day informing that they will be sending out a replacement, so impressed with their after sales service, at last one of the few online organisations that still offers full customer support with such courteous staff.
Being a Bank holiday weekend as well was even more impressive.
Please do not hesitate to purchase from them.
Mike C

Purchased an expensive garden furniture set as a treat to myself. Price was good and organising delivery was smooth, however the table was minus its glass top. I have had the runaround for several weeks now, promised delivery days and me sitting in all day for nothing to arrive. The update on the tracking number supplied is that the courier is still waiting for the item. They’re a joke and I’m fed up calling and emailing. Have now lodged a dispute with the credit card company.

They are a good company get things sorted very quickly, but everything seems to come damaged.even when you get replacement etc still damaged. You can only take so much

DO NOT BUY! looked great when arrived but didn't last. Out of warranty so can't get a replacement but hardly used the furniture during the warranty period because UK weather was poor. Only used for 1 summer and all rattan completely unravelled and can't be fixed. Company advise to Google how to fix it (which we've tried, to no avail). When I expressed my disappointment, Hayley was extremely rude and condescending, insisting it's not a manufacturing problem (unsure if she thinks I snipped the rattan myself?!) so please take my advice and don't waste your money.

Update: Clearly Hayley who has replied to this review, staying the same things as I already put in my review (YouTube tutorial, out of warranty etc) doesn't take away from the fact that the OUTDOOR furniture isn't fit for purpose and that you were rude Hayley.

Brilliant customer service. Emails answered swiftly. Excellent delivery arranged. Very pleased with product chosen.

Company originally provided wrong address for return but when my item could not be delivered due to this error they offered a full refund. Be

Great price, superb product, fast delivery

Id give 10 stars if I could. The Anzio 4 piece garden set I bought is fabulous. Great value, delivered quickly,no parts missing but here's the thing. I "lost" some bolts in the tubular frames. Totally my own fault. Went to a well known firm whose name rhymes with a small mouse like creature and ends in a rhyming word that's the last 3 letters of a week known wheat cereal that comes in biscuits. They sold me what would fit. It didn't. I rang Garden Store Direct to see if they'd sell me extra bolts, but honestly held out no hope. They not only supplied them foc, but they came within days. I judged GSD with most other firms I experienced and expected them to say you lost them, it's your fault. What a refreshing shock to find they didn't. Superb customer service, above and beyond. Big up Garden Store Direct.

This is the best company that we have ever dealt with in regards to price/delivery/customer service, it is 10/10 on all counts.
We had a delivery of the Richmond furniture and were delighted with it. A small issue that the ignition box didn't work in the fire pit. I spoke to Jordan in customer services who was fantastic and resolved this issue with the owner Phil.
Phil came out and was amazing, all fixed and working perfectly.
We would recommend Phil, his fantastic team and his honestly priced beautiful furniture.

Whether you're looking to create an outdoor oasis for entertaining guests or simply want to enjoy peaceful moments in your garden, these lounge sets will undoubtedly enhance your outdoor experience.
Overall my experience with this company was 11/10👍.