GBW (Formerly known as GAPbuster Worldwide) 

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Gbws-sholou . I saw this site on ebay , selling small bearings . 1st they did not show there full list of bearings with sizes , then I went into payment , I sent message again to say they have... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Worked for GAPbuster before had been paid -no problem. So when offered assignments for Smartphones, Specsavers and others accepted. Plenty of convincing calls and emails from GBW. Did several as... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Been joining GBW since about 5 years ago, initially was able to conduct assignment like Apple, GSC, Guardian, Shell, Petronas... But recently just left shell & gsc... after march there are no more... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The absolute worst mystery shopping company out there, withholding pay for a job i completed in March, sent many emails and online enquiries and all ignored. Court case started against them. Their... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. B2B-Dienstleistungen
  2. Callcenter

Informationen, die aus verschiedenen externen Quellen stammen

GAPbuster is the world’s leading customer experience management agency, with operations in 74 countries and 28 languages using mystery shopping, retail audits, surveys, analytics, and consulting projects.


Kontaktinformationen

Alle Bewertungen

(207)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

nO PAYMENT

DID WORK IN MARCH, NOW JUNE AND STILL NOT PAID, SHOCKING COMPANY AND IM FINISHED. some UK COMPANIES PAY WITHIN 3 DAYS. don't WORK FOR THEM IF YOU EXPECT QUICK PAYMENTS.

5. Juni 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Phill,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

All payments are settled up to date globally.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Please ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

This company should not be trading in…

This company should not be trading in England. Assignments done in March Not Paid. Malaysian replies to my query on payment relate to nothing that I have asked. Either their business model is bad or as I suspect a complete SCAM Company. Based in Makasie.Dtay Clear

31. Mai 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Len Orford,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Please ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

One of their customer assistants…

One of their customer assistants swapped a location for a mystery shopping visit and confirmed it. After I completed, they just didn't approve an I still didn't get paid for it. No answer for my emails and they have just a Malaysian phone number they never answer. completely rip off.

30. Mai 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Peter,

I want to resolve this issue and ensure that you will be paid fully for this job.

Could you kindly email me your shopper code and brief detail of what happened to XEFollowUp@gbw.solutions . I will ensure to resolve and process the payment withing days.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

What's wrong with this company?

Hi I'm writing this from Japan.
I have been working for GBW over one year as a part time.
It took so long to get paid all the time.
But this time, I still can't get my February paid. What's happening right now?
I asked them so many times but they don't reply at all.
Pay my salary right away!

15. Mai 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Chyuki,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Please ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Avoid these incompetent scam artists!

The absolute worst mystery shopping company out there, withholding pay for a job i completed in March, sent many emails and online enquiries and all ignored. Court case started against them. Their pay times are beyond ridiculous, some times having to wait 6 weeks!

I would avoid these scam artists at all costs. Many mystery shopping companies out there and they are all better than GBW.

Update: quick to remove assignments i assigned myself yet reluctant to respond to letters before action. All goes in my favour.

12. Mai 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi David,

I can see all the outstanding payment has been settled.

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Please ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

I did shops for them in February but…

I did shops for them in February but still waiting for my payment or to be at least reimburse what i spent doing them. Its a joke every time i ring or message i get excuse after excuse then they have the hide to ask if ill go do another assignment as a priority.....WHAT THE??????
just give me my pay so i can move on and find a honest company.
I will never recommend GBW

29. April 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Josephine,

I have checked the system, and can confirm the payment has been settled.

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Do not follow their own standards. Non payers

I completed three priority shops in Feb 2019 totally $615 and am still to receive payment. I have been given excuses ranging from payroll needs to be contacted to they are busy with many countries. I pointed out they don't follow their own guidelines for accuracy and this was ignored.
Do not shop for them. I won't be anymore.
No wonder I stopped doing shops for them the first time around and they have trouble finding people.

22. April 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Susdan,

I can see the payment has been settled on our system for your shopper code.

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

SCAM..SCAM..SCAM..STAY AWAY FROM THIS…

SCAM..SCAM..SCAM..STAY AWAY FROM THIS SITE. I DID MY FIRST ASSIGNMENT TUESDAY. THEY SENT ME A $998.00 POSTAL CHECK. I WAS TOLD CASH IT AT MYBANK. GO TO ANY OF THESE STORES IN MY TOWN ( WALGREEN, KMART, CVS, DOOLAR GENERAL , TARGET. OTHER STORES I NEVER HEARD OF.). Purchase $850.00 of AMAZON GIFT CARDS. EVALUATE THE PERSON HELPING ME, GET THE NAME OF THE PERSON, COMMENT ON HOW MUCH THEY HELPED, HOW QUICK THE SERVICE WAS. ADD MY OWN COMMENTS ON HOW I THOUGH THE STORE COULD BE BETTER!!!! AFTER PURCHASING THE $850.00 I GOT TO KEEP $148.00 FOR MY PAYMENT. GO HOME TAKE PICTURES OF THE CARD AND SEND THE THE PICTURE OF EACH CARD AND RECITE FROM THE STORE/STORES I WENT TO. ALSO SEND THEM ALL MY ANSWERS TO ALL THEY QUESTIONS ON MY INSTRUCTIONS. I THOUGHT ALL WAS GREAT !!! TOOK ME 1/2 HOUR AND MADE $148.00. GREAT RIGHT???

LAST NIGHT I CHECKED TO SEE WHATI HAD IN MY BANK ACCOUNT...... I AM NOW NEGITIVE $772.00 ........ GAPBUSTERS TOOK THE $998.00 OUT OF MY ACCOUNT. WILL NOT ANSWER MY E MAILS. THIS MORNING AT 7:20am FEDEX KNOCKED ON MY DOOR AND LEFT A LARGE ENVELOPE. INSIDE WERE 3 MORE POSTAL CHECKS IN THE AMOUNT OF $998.00 EACH. NO INSTRUCTIONS, JUST FOLDED IN A BLANK PIECE OF WHITE PAPER.
NOW I JUST GOT INSTRUCTIONS TO DONTHE SAME ... CASH THE CHECKS AT MY BANK AGAIN TAKE THE CASH AND AND BUY $$$ in. AMAZON GIFT CARDS AGAIN AND DO THE SAME THING. THIS TIME I KEEP $248 . THEY STOLD ALL THAT $998.00 FROM MY ACCOUNT.

11. April 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Kelly Mcaleer,

I am sorry to hear about the incident, but I can confirm that GBW does not deduct payment from any of our shoppers. Payment can only be deducted if you process the payment back to GBW, which does not happen.

This seems to be done by a scam company, and not GBW.

GBW only pay through bank account details or Paypal, in no form does GBW offer gift cards or cheque payments to any our shoppers.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

No payment for jobs completed

I have fully completed two jobs for this company( Dec 2018 and Jan 2019) and after numerous inquiries I still have not been paid for the money spent or job fee. No phone number to call and file a complaint. Total scam

3. April 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Denice,

Looking at your shopper code, the payment has been settled.

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Take my advice

My advice! Do not proceed with any form of assignment; I completed three mystery shop assignments, which was in mid January. I wrote to (GBW) explaining that the 4-6 week payment deadline had passed, they then responded with the following message;

Hi, Hope you are well


I would like to apologies for the great delay on your payment.


Your payment only started processing on the 15th of March, and you should be able to receive the money within the next 7-8 days time.


Please look out for payment being made under CMC OP or Cambridge Global.

To conclude, someone also said that the payment was processed February 15th, until I then had to send another email; which someone responded back to the above response. Overall, stay way clear from this company; completely and utterly lie about when the payment has been processed.

So GBW until I am personally paid, please do not pester me to carry out any further mystery shop assignments! I will be publishing this review all over too, until payment is made!

1. April 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Shardene,

I have checked and confirm that the payment has been processed. We have made a lot of changes to ensure we improve our system and process to pay our shoppers on time.

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Avoid, company not paying out

I did 2 shops in January 2019, payment was due this month. It has been processing for over 3 weeks now. Was told it was generated on 15th March and I would be paid by April. Last working day has passed and still no money. Refusing to respond to my enquiries sent. They phone and email you harrasing you to take a shop, when you do and it's done within 2 days they can't even pay you on time. Last I'll be using this mystery shopping company

30. März 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

I should have looked up reviews before…

I should have looked up reviews before signing up with these folks. I haven't been paid for shops I did in December 2018. It's now March 2019. I have emailed them through their 'enquiry' system for nearly 6 weeks and I'm told repeatedly that they will check with 'finance'. and that the money has already been sent to PayPal. PayPal doesn't work like this. If the money had been sent I would have it by now. I was late for my first payment by GBW. I would like to be paid the $180 for past shops. Technically I was underpaid by $10 from my former shop but now I'm not so surprised. Please get me taken care of so I can eat this month. thank you.

11. März 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Paula,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 5 von 5 Sternen

I have worked for GBW formerly…

I have worked for GBW formerly GAPbuster for many years and never had any problems with them. I am always paid it may take a little time such as assignments done in December paid in February. I always get emails offering assignments. I know the payment is not great but some assignments payments are negotiable. I often get phone calls offering me work in my area. The staff are very easy to deal with and will return my calls in person or on their website. There was another company who set up scam website which looked like GBW and fooled a lot of people to sign up with them and relieve them of their hard earned cash.

28. Januar 2019
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Thank you Olivia for your feedback!

Bewertet mit 1 von 5 Sternen

Hopeless at paying out.Give me Market…

Hopeless at paying out.Give me Market Force, Tern and React anytime

9. November 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Jenny,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

This company pays but it takes a long time

This company pays, but it takes two months to get paid. I have had to follow up every month regarding pay. I should not have to follow up all the time.

15. September 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Wendy,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

ZERO STARS

ZERO STARS!

I did my first job for you in April 2018. I checked your website for paid dates. I contact and never answer. 5 moths wainting and no pay...

7. September 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Bruna,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

If you have not received the funds yet, please contact us on XEFollowUp@gbw.solutions and we will settle this payment ASAP. Kindly ensure to provide your shopper code in this email too.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

GBW scores 1/2 star.

I did my first job for you in early July 2018. I checked your website for paid dates. At that time it said you paid at the end of the month, then when I contacted you about where the pay was you gave me a different story. Then when I pointed out what was on the website it was easier to change the website than pay me. 2 months after the first job I am still waiting for the pay. Then there is the other problems with your instruction for your jobs not matching the requirements or extra photos wanted that were not wanted on the questionnaire. Refusing assignment as there is no business cards but other hand written prof that I have been in the store by the team member. I work for other companies and have never had the problems that I have had with this company including webinars that just never happen. This company is a waist of time and needs to be shut down . They are only a half star

7. September 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Fiona,

We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

GBW has changed and improve a lot in the last few years; we hope that we can assist to resolve any issues you faced and continue doing MS for us.

If you have not received the payment yet or any pending issues to resolve, please contact us on XEFollowUp@gbw.solutions and we will settle this payment/issue ASAP. Kindly ensure to provide your shopper code in this email too.

Looking forward to hear back from you.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

I did 2 jobs in June and I was told…

GBW is the worst mystery shopping company. I did 2 jobs in June and I was told that I would be paid by the end of July and I am still waiting for my payment. I tried contacting GBW on their website but I am still waiting and I sent 2 emails and I am still waiting.

2. August 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi Nadine,


We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

GBW has changed and improve a lot in the last few years; we hope that we can assist to resolve any issues you faced and continue doing MS for us.

If you have not received the payment yet or any pending issues to resolve, please contact us on XEFollowUp@gbw.solutions and we will settle this payment/issue ASAP. Kindly ensure to provide your shopper code in this email too.

Looking forward to hear back from you.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Bad company, don't bother with this company/

Bad company. Took them ages to reply to my email, and to pay me.
I got into trouble for not working for 6 months (when I became full-time at work / sick). They fired me, but not fire someone for incompetence of paying correctly...? I'm sure there's nothing in their agreement that I have to be active.
Also they couldn't care if you're sick, they just want you to work work work.
OH also they sent me an email, asking if I could travel 50km+ like drive to Dalby, and I live in Brisbane. Again, I got into trouble, and they didn't. Which means that these guys are A+ at being bad.

29. Juli 2018
Bewertung ohne vorherige Einladung
GBW (Formerly known as GAPbuster Worldwide)-Logo

Antwort von GBW (Formerly known as GAPbuster Worldwide)

Hi James,


We apologies for the delay, rest assured that moving forward all our payment will be on time moving forward.

GBW has changed and improve a lot in the last few years; we hope that we can assist to resolve any issues you faced and continue doing MS for us.

If you have not received the payment yet or any pending issues to resolve, please contact us on XEFollowUp@gbw.solutions and we will settle this payment/issue ASAP. Kindly ensure to provide your shopper code in this email too.

Looking forward to hear back from you.

Thanks,
Operations Team GBW

Bewertet mit 1 von 5 Sternen

Пришло письмо на е-меил

Пришло письмо на е-меил, от некоего Александра Сопина с предложением о работе. Я не долго думая ответил ему положительно, через некоторое время пришло письмо с договором о работе я заполнив его отправил обратно. Не долго думая..я начал пробивать эту компанию в интернете и вообщем то потратил время не зря...
Делайте сравнения...
goo.gl/ yJp9n8 - уберите пробел!
(данная компания которая предложила мне работу..вернее лицо от этого сайта...обратите внимание на фото с именем Александр Сопин)

goo.gl/ F1V55V уберите пробел!
(запомнили фото Александра Сопина? теперь посмотрите как его тут зовут)

6. Juni 2018
Bewertung ohne vorherige Einladung

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