I traded in some relatively new games and got a lot less than I paid - I find the reward scheme rather pointless as there is a fee to pay and not much chance of making much credit. I used by games reg... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnGAME, 143 The Street, Westfield, E20 1EN Stratford, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Always have a pleasant service in stratford Westfield branch. I come quite often with my nephew and he has a wonderful time in the shop. A bit overwhelming after school hours. Saw staff chase some ki... Mehr ansehen
2 of the packs seem resealed. I am a regular pokemon packs opener. According to one of the youtuber, the chest i bought has to be the factory error one which means the pull rate has to be the predicte... Mehr ansehen
Unternehmen hat geantwortet
Needs a lot more work in the online side of things very out dated. Should be able to see store stock levels online. Should be able to reserve items and pick them up in store and from the app too. But... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GAME - Stratford
Vom Unternehmen geschrieben
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Kontaktinformationen
GAME, 143 The Street, Westfield, E20 1EN, Stratford, Vereinigtes Königreich
3.7
Akzeptabel
9 Bewertungen
Bittet Kunden um Bewertungen
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Incentivise me back in
I traded in some relatively new games and got a lot less than I paid - I find the reward scheme rather pointless as there is a fee to pay and not much chance of making much credit. I used by games regularly but Amazon is usually cheaper and delivers next day. So I probably save more using them. I do think GAME could do more to incentivise people spending money at Game. At the moment I use Amazon the more. GAME needs to come up with a better idea so that you would be silly to shop elsewhere. The rewards scheme gives very little.
1. Juni 2023
Antwort von GAME - Stratford
Hi Steven,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
There were only two tills in the shop…
There were only two tills in the shop long queues. Had to wait a while to get served.
30. September 2023
Antwort von GAME - Stratford
Hi Eric,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services
Felt welcome
Very helpful and happy staff..3 guys that day.
Very chatty and looks like they enjoy what they do.
Very pleased 😀
22. September 2023
2 of the packs seem resealed
2 of the packs seem resealed. I am a regular pokemon packs opener. According to one of the youtuber, the chest i bought has to be the factory error one which means the pull rate has to be the predicted result. But 2 of those packs seem ?resealed (in my opinion, I might be wrong, I made a video of unboxing, we can see some fishy thing). Other packs which are not on the error news are ok. 🤷♂️🤷♂️🤷♂️ who knows.
19. August 2023
Antwort von GAME - Stratford
Good Morning,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Awesome Experience
The staff were very helpful with customer service. Were very friendly.
6. Juli 2023
Always have a pleasant service in…
Always have a pleasant service in stratford Westfield branch. I come quite often with my nephew and he has a wonderful time in the shop. A bit overwhelming after school hours. Saw staff chase some kinds one time when they tried to steal something.
Otherwise, they seem to take care of their customers and give good recommendations as well.
5. Juni 2023
Bewertung ohne vorherige Einladung
Needs a lot more work in the online…
Needs a lot more work in the online side of things very out dated. Should be able to see store stock levels online. Should be able to reserve items and pick them up in store and from the app too. But on the plus side the instore staff are great and love being able to talk about games with like minded people 👌🏾
13. Mai 2023
Antwort von GAME - Stratford
Hi Daniel,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
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