I had the pleasure of working with Leva Kenstaviciute. She is a very friendly, approachable, and professional person who responds quickly and is always willing to go the extra mile for her clients.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ms Fager Ali reported a problem with one of my apartments. Sent photos gave me a price . Was fully informed before contacting me . She is very good and professional extremely helpful . As a client I... Mehr ansehen
We had a really positive experience with Robert from Fraser while looking for a rental property. He was patient, and always happy to answer our questions, no matter how small. He made the whole proce... Mehr ansehen
Unternehmen hat geantwortet
Iarina and Robert have been great and guided me from day 1. Extremely professional and stayed in touch throughout with their quick responses. Highly recommend! From property management- Karen has b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Immobilienmakler
- auch in
- Grundstückspflege
- Grundstücksverwaltung
- Hausverwaltungsunternehmen
- Immobilienberater
- Immobilieninvestment
Vom Unternehmen geschrieben
Looking for a top-notch London-based estate agency with a wealth of experience? Look no further than Fraser & Co. With over 28 years in the business, we have become experts in all aspects of the property market, including property sales and lettings, property management, new homes, and more. Our sales & lettings specialist teams have a wealth of experience and local expertise, making us the go-to choice for those looking to buy, sell, or rent property in London. At our estate agency, we specialize in helping buyers and renters find the perfect property in London. Whether you're looking for a spacious family home, a chic city apartment, or a stylish studio, we have something to suit your needs. We aim to make moving and investing in London property a seamless, five-star experience, with our award-winning team looking after your interests long after you've signed on the dotted line and unpacked the boxes. Find out where your next property could be. Find what moves you with Fraser & Co.
Kontaktinformationen
Fraser & Co - Unit 12 West End Quay, 1 South Wharf Road, Paddington, W2 1JB, London, Vereinigtes Königreich
- 02077235645
- www.fraser.uk.com
4.5
Hervorragend
195 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very god service
18. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Wafaa,
Thank you for your lovely comment and 5 star review!
Best wishes,
Fraser & Co
Great service
Very quick, efficient and friendly service when renewing our tenancy contract. Much appreciated. Thank you to Tabitha and Toni.
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Robert,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby & Toni. We are delighted to hear that Tabby and Toni gave you such a friendly service when renewing your tenancy.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
The whole team are fantastic
The whole team are fantastic - Tabitha, Gemma, Toni - on every aspect they are very responsive, thorough and supportive - I would highly recommend Fraser and Co to anyone looking to rent in London. Great job all thank you !
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Paul,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby, Gemma & Toni. We are delighted to hear that they gave you such a great service and for your recommendation.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Zuzanna is a very motivated and…
Zuzanna is a very motivated and professional person.
It's amazing how professionally everything was handled from the moment we viewed the flat till the moment we officially closed the contract.
What amazed me was her ability and determination to help us make a good deal as well as to help us find the perfect home for our family.
Thank you, Zuzanna and Fraser. We couldn't be happier!
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Jen,
Thank you so much for giving our Chiswick branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanne gave you such a great service and helped you find your perfect home!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Our agent Zuzanna was great
We can highly recommend Fraser especially Zuzanna. Since beginning everything was great, all questions, doubts were resolved straight away. We could ask anything and we get responses same day! Thank you again for looking after us.
27. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear An,
Thank you so much for giving our Chiswick branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanne gave you such a great service and looked after you so well.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Thank you Zuzanna :)
We have had the pleasure of working with Zuzanna to secure our first London rental. As we are from overseas, she was very helpful and patient! She answered all my questions about the London rental market and has been fantastic at communicating with us. We are so excited to move into our rental and appreciate all the work she has put into helping us along the way!
28. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Sophie,
Thank you so much for giving our Chiswick branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanne helped you find and secure your first London rental property. We will pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Zuzanna was amazing from the minute we…
Zuzanna was amazing from the minute we had our first viewing with her. Her advice on each stage of the process was so helpful which resulted in a seamless journey from start to finish. My partner and I have now secured a perfect flat with everything we were looking for. Thank you Zuzanna!
24. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Isabella,
Thank you so much for giving our Chiswick branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanne gave you such a positive experience and help you find your perfect apartment.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Thanks to the Fraser company for…
Thanks to the Fraser company for helping
Managers are always in touch and always promptly resolve issues with tenants
A very good team. Every manager is a specialist.
We have been working with the company for many years
We wish the company success and prosperity
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Наталія,
Thank you so much for giving Fraser & Co a 5-star review in particular our managers. We are delighted to hear that they give you such a positive experience and help resolve any issues with Tenants.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Very poor level of service
I am appalled by their poor quality of service. Lighting issues in the entire apartment, broken thermostat. They do not coordinate well with the landlord and frankly don't care to resolve matters once they rent an apartment.
The apartment hasn't had functional facilities for 60% of the tenancy. The complaint was sent to fraiser on the 25th of October 2022 and till date it stands unresolved. Today is the 16th of February 2023
We pay high rent and get a very low experience.
16. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Thank you for posting your review and we are sorry that you have been dissatisfied with the tenancy. Unfortunately the works to the lighting are not something that either we or the landlord have control or access over.
We have advised you of this on many occasions and we are disappointed that you have left a poor review when this is completely outside our control. We have updated you regularly with our communication with the building management company and are still waiting on a response.
Once you sign they contract they disappear
Current tenant with one of their properties. Pretty poor experience - takes ages to get hold of someone if you need them, issues never get fixed, and staff don't bother to follow up any issues or queries you have.
They're good up until you sign the contract, and then they just don't care.
A revolving door of staff means that any staff member I've spoken to, and think is responsible for my property, is no longer there the next time I need to speak to them - you then spend weeks trying to track down the right person to speak to.
5. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Thank you for your message and we are sorry that you have not had a good experience. Please let us have your details by email at Kirsty.trimmer@fraser.uk.com to see what we can do with putting this right. Best wishes, Fraser & Co
My experience with Fraser & Co...
My experience with Fraser & Co didn't start in the best way as the agent that showed us the apartment wasn't completely honest, however, with time any issue was solved in no time and we received always the support needed throughout the 2 years I lived in one of their apartments. Our property manager was Zuzanna, which I truly respect; besides, she is lovely! Thank you to you and your team! If I will ever return to London I will definitely contact you for a flat!
Alessia :)
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Alessia,
Thank you so much for giving our City & Shoreditch branch a 4-star review, we are so glad any issues you had were solved super speedy and your experience with Zuzanna in our Properrty Managaement Team was great.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Hard to get back tenancy deposit
(updated & edited) I chased them for months on end over phone and email to return my deposit. It finally took a negative review site to get my deposit back. At least trustpilot seems to be a semi-reliable escalation path, but the day-to-day office staff are otherwise unresponsive and unprofessional.
14. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Thank you for letting us know about your contact with this agency. We are sorry to learn of your issues which we now understand have been resolved regarding your deposit.
However, we have contacted you directly since your statement around the registration of the deposit is completely inaccurate and we can publish a copy of your certificate of the deposit registered with the Tenancy Deposit Scheme.
David
Operations Director
Nazim Uddin agent at Fraser and Co has…
Nazim Uddin agent at Fraser and Co has done an amazing job getting me a suitable tenant for my property in the UK. Since I live abroad he has managed everything from collecting the keys to carrying out various viewings with high quality tenants. Nazim even managed to get me 6 months rent upfront which under the current economic climate difficult to do. Thanks again
5. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Sara,
Thank you so much for giving our Chiswick branch a 5-star review in particular Nazim. We are delighted to hear that Nazim gave you such a positive experience in finding a tenant whilst you were overseas.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Omid is excellent
Omid is prompt, professional and was very helpful in finding a property. His commitment is reflected in his attention to detail. He is very knowledgeable, accessible and great in his ability to communicate clearly. Omid helped me sort out a few obstacles which I encountered during the purchase, as well helping me in every step of the way. It was a positive experience and a joy to work with him He has always been the first point of contact when I faced any problem with the property and if I can’t get hold of any other member of the team.
- I highly recommend Omid .
18. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Ahmed,
Thank you so much for giving our Paddington branch a 4-star review in particular Omid. We are delighted to hear that Omid was so supportive, knowledgable and gave you such a positive experience.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
The worst
The worst. Utter lack of professionalism or standards.
Do not care the slightest about their tenants or leaseholders.
Seriously, avoid.
14. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
So sorry to hear you have had such a bad experience with us.
Please can you get in touch and we will try our best to resolve any issues asap. info@fraser.uk.com
Fraser & Co
Superb Zuzanna
Zuzanna has been absolutely fantastic. First class service in supporting myself, and assisting with the management of my property!
15. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Zuzanna,
Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna was super supportive and gave a first class service.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Couldn’t be happier :)
Omid has been absolutely amazing from the day he showed us the first viewing till today. We feel confident in all options he has brought to us and he has continued to support us after sales too. We hope to work with Omid again on our next property. Highly recommended.
26. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Gasha,
Thank you so much for giving our Paddington branch a 5-star review in particular Mid. We are delighted to hear that Omid was so supportive, helpful and made the process really easy for you.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Simply great!
Great communication throughout the entire process, incredible support and always accessible. Fantastic service
26. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Makanjuola,
Thank you so much for giving our Paddington branch a 5-star review. We are delighted to hear that the team were so supportive and gave a fantastic service.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Wonderful experience with Fraser & Co
In terms of a letting agent Fraser & Co are always extremely helpful, in particular through our correspondence with Zuzanna.
Very reliable and quick to respond, Zuzanna made sure we were always kept in the loop in terms of any issues in our flat, she’s very attentive to the tenants and has made our overall experience with Fraser one of the best we’ve had!
25. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Leona,
Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna provided great help during your tenancy with us.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
Zuzanna is amazing!
Zuzanna has always been helpful and she has given her full attention to any issues I had in the flat, she helped us throughout the tenancy and always made sure we are updated about everything going on. Couldn’t be happier with her and made our experience with Frazer really easy.
25. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Fraser & Co
Dear Olivia,
Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna provided great help during your tenancy with us.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.