Bobby answered my email query very promptly by calling me directly, which was really appreciated. She gave me a really clear explanation yo resolve my query snd went above and beyond by offering me a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been using FP Mailing for a couple of years with no problems. Today I had an error come up which I couldn't solve so I called the technical advice team who talked me through the error which was... Mehr ansehen
Great service. At a time of increasing automated services and AI it is refreshing to be able to speak to a human being when encountering a problem. FP Mailing are always responsive and talk us throu... Mehr ansehen
Whenever I have had to call FP mailing I never get stressed I am not very good with tech stuff and the staff I speak to are extremely helpful and I never have to worry about sounding stupid if I am no... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Since 1923 Francotyp-Postalia Ltd has been operating in the UK, for over 21 years we have been simply known as FP Mailing. FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age. Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls. We will respond to any reviews posted on here but if you would like further assistance please feel free to call our customer support number: 01322 424 890 who are always happy to help you.
Kontaktinformationen
74 Questor Francotyp-Postalia LTD, DA1 1EF, Dartford, Vereinigtes Königreich
- www.fpmailing.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always receive excellent service and…
Always receive excellent service and support with FP Mailing. Sarah and the staff are so knowledgeable, friendly and happy to help with any issues (not that we get many!). Highly recommend!!
If we could review with no stars I…
If we could review with no stars I would. We have been waiting for our new equipment since December. It's May. We wanted to cancel our services because of not using their service. Reason being, we never received the new equipment. When we were told we needed new equipment they had us sign an agreement for the Equipment. You know the equipment we never received.
We finally had enough and called to cancel our service. Evidently we would have to pay $300 to cancel our service because we signed that agreement for the equipment, that we cant use, because it never was sent to us.....
Do not go with these guys. If you only send out a small amount of mail a week its cheaper just to get stamps.
Fab service received from FP
Fab service received from FP. Cannot fault in any way.
Sarah was excellent... polite, professional, informative.
A pleasure to talk to.
Bobby has been so helpful in updating…
Bobby has been so helpful in updating our details and getting our issues resolved!
Very helpful and efficient lady called…
Very helpful and efficient lady called Jo .
Very easy process overall to my issue
Excellent Response
I had a request for information, provided a very quick response and a professional approach.
Thank you Sarah
Very happy!
Danielle & Sarah were extremely responsive and helpful. They resolved our query swiftly, professionally and efficiently! Thank you
A very quick and helpful response from…
A very quick and helpful response from Danielle. My query was dealt with immediately and with such ease of service. Very impressed with your levels of service and professionalism. Thank you once again for all your help!!
Consistently great service
We have had a franking machine from FP for a few years and their service is always great. Everyone in the support team is responsive, helpful and friendly. Today we had an error message on our machine, and within an hour of emailing the image to them, the team was on the phone working out the problem and arranging a replacement machine. Would recommend to anyone looking for a franking machine supplier.
Superstar
Understood the problem I was having and acted on it immediately.
Really friendly and super efficient.
Lovely lady and very helpful and…
Lovely lady and very helpful and efficient with my request.
Sarah was very knowledgeable
Sarah was very knowledgeable, helpful, efficient and rectified our problem
Great Service
I found Bobby to be extremely helpful and found the info I needed very quickly
Great Company to deal with
Sarah was very knowledgable, really friendly yet professional and efficient. The problem was dealt with very promptly
very quick and good communication
very quick and good communication
Quick response and issue resolved…
Quick response and issue resolved promptly
A friendly and prompt response.
A friendly and prompt response.
Information explained in an easy to understand format.
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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