Franklin Machine Products Bewertungen 

FMP is awesome in getting parts delivered promptly. Excellent in trying to resolve customer parts inquiries. Great pricing structure.

Tom at curbside pick up is great.., so helpful n professional.. he is a valued employee!

Have no problem with your products but your shipping charges are out of line with other similar vendors that i use.

I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service and adapting to the constantly changing environment of the Food Service Industry.
I hope you all have a Happy, Healthy and safe holiday season.
Sincerely,
Ken (KP) Pesce

very quick to help me get access to order

My distributor Michelle is the best she provides excellent customer service and helps with every need the company haves. The responds time is amazing and she confirm every order and eta accurately. I'm very thankful to have her as my distributor. She's extremely professional and a pleasure to know .I appreciate her helpfulness and grateful I've had the opportunity to work with her for many years. She's a Diamond.

Always knowledgeable & helpful,best supplier I deal with!

I have always had a good experience with purchases from FMP. They are normally my first choice when looking for restaraunt supplies and parts

Web site can be difficult to navigate. Search engine not great.
When calling to order parts you often get sent to voice mail which takes 24 hrs to respond. Shipping went from 1 to 2 days in my area to 3 days.

FMP has always provided me with quality products. I have always been able to reach out to them, and get a reply. They have always gone above & beyond in every situation for me. There have been times where I had odd, and very specific questions, and they took the time to get me that information. The reason it's 4 stars is because there has been a couple of times where 1 item on my order was backordered, and I would be told a date to expect it to arrive, and then it change at least 2 more times. I am okay if it changes once, but more that once is very extreme, and that typically means when I relay an approx. time frame to my customer, and then it changes 2+ times, they begin to get irritated, and feel jerked around. Other than that, they are a fantastic group to do business with!

Great products and fast service and shipping!

I have never once called them and hung up more confused than while I called. The staff are great at helping find the parts needed to help resolve my problems and concerns.

Website is super easy to use. Any problem we have ever had with missing or broken items has always been handled with the utmost care and concern. Shipping is super quick and always on time! Customer Service is always a delight to work with! Super pleased!

Always very helpful and timely. Thank you. Mary

Always wonderful working with the FMP group. Keep up the good work!