Flagstar Bank Bewertungen 

What an absolute joke of a company. The fact that they are allowed to handle other peoples mortgages is just scary. Avoid this place at all cost… BEWARE!!!

Awful bank. They want you to be in debt. Had a HELOC with them which I’ve cancelled. You can only fund the account $2,000 per day and $5,000 per month. So, I changed my pay from acct to an external account. Changed auto pay from $27k (May payment) to $150 (June payment), just to pay the loan off. They took out $27k + $150 which caused overdraft fees at both banks. Their fault, no refund. Made excuses and blamed me. Scumbags.

Worst bank! I discovered that my deposits are not being added to my balance. Just found over $800 not added to my balance. As of last Fridays balance, plus added deposits, minus deductions, there is over $800 missing. I’m closing my account asap!!

Unfortunately my mortgage was sold to Flagstar Bank.
They SUCK!! They increased my mortgage $125 without my approval!
My insurance company sent multiple letters to them because they said I didn't have enought coverage. I DO!
DON'T use this bank company if you can help it. I had no choice!!!
THEY ARE AWFUL!!!!

I’ve had this mortgage company since 2009 and I must say if you can avoid getting a mortgage through them please do! As of January they are claiming that they’ve never received my payments. When I go to the government CPFB and give them the receipt as proof all of a sudden they find them and blame it on a mix up as to where I should be sending it in the meantime my credit score is impacted! PLEASE DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE!

We bought a house and used them for our loan. After a few months they told us they were taking too much out for taxes and lowered our payment. 18 months later they inform us they made another mistake and did not take out enough for taxes and we owe $6,000 in back taxes. These people failed miserably at property escrow monitoring. Do not use these morons. They are completely inept at banking.

My payment increasd by 60% because of their so called escrow review, they are unwilling to explain why. I spoke with someone who said I can pay the princial plus the increase in one payment and the escrow shortage in 9 payments, then the second person said I wasnt able to do so and if i tried they would forclose on my house. They use scare tacticts and threaten the customer. DO NOT USE THIS so called BANK. Call a real bank!

Flagstar recently bought my mortgage but failed to notify my homeowners insurance that they now owned my mortgage and to bill Flagstar for payment out of my escrow. They also told me it was my responsibility to notify the insurance company , however insurance company has informed me that Flagstar was responsible for notification.

I read all these other reviews from people and I'm feeling better. I'm not alone in the Banks corruption! They had my money sitting, just fn sitting in some far off place and still put me in foreclosure! They have done it again and again. Escrow this and blah blah. They are criminals and should not be in business! I'm getting the f away and never looking back.

They buy my mortgage. Three months in they stop autopayment, then don't bother texting me once when it's overdue. All the phone calls get screened as junk so I have no idea till it's a month late. Then they blame me. This bank is garbage.

We had a mortgage with OCWEN mortgage that got sold to Flagstar in 2015. We wanted to refinance in 2022 and started the process. On the phone it was all professional and peaches and cream. We started on 9/15/22 and we decided to hedge our refinance bet by also talking to an independent mortgage broker at Imperium Mortgage. They promised to close within 10 days with less hassle than what we were getting with Flagstar Bank and it was true. We closed on 9/28/22 with Imperium at a better rate by 1/2 a point and it went as planned. I immediately notified the Flagstar representative in writing (e-mail) that we closed on a loan and did not need their services anymore. We didn't hear from them until today, 10/22/2022, when we got a letter telling us they were declining our loan application. I immediately made a copy of the e-mail I sent them on 9/28 telling them their services were no longer needed and sent it with a letter telling them to correct this error with the credit bureaus.
Avoid this bank like the plague.

This is my first all-by-myself house! I bought it in 2016 and my mortgage was sold to Ennerbank... some time before covid.

In my world, a mortgage company is a mortgage company is a mortgage company is... is what I USED to not know I always thought!

Then along came covid... and suddenly my mortgage company became very real and human... I do not know if they have one person always assigned to me. That doesn't seem possible, as they sometimes sound different genders. I'm not judging anyone's journey. They've always been so kind and personable, with me! It feels like they care and they're keeping up. The last person I spoke with, on October 17th, felt like a friend; we had already wrapped everything up... then they touched on where I was, the last time we spoke, and asked how I was doing. How I was doing.
It just made me realize... They could make it all business. But they do care. I am just a person out of a million people, sure. But they are keeping up. They've been SO easy to work with, and I've hit a few bumps. I got scared, handled things a little poorly, and they honestly did help me. I appreciate them so much. These last several years, I feel like I've developed a relationship with my mortgage company... and I love them... and I like it

Worst company I’ve ever encountered. Applied for a heloc and they changed the amount 6 times and then said I wasn’t approved even though I’ve had my mortgage with them for 10 years.they should be removed from the banking system all together. Their employees are only qualified to work at Burger King !

This has been a Nightmare of a company to deal with.
Had I read all the reviews posted I would NEVER have done business with them. I have ALWAYS paid my payment a month ahead for 2 years now. Today I get my 2nd call from collections stating my payment is past due. My payment has always been paid 1 month in advance from the very beginning. Well in July seems they decided to apply it to my principal. Will not turn that around so that now I'm going to be considered days behind. I had called previously after this started and was told it would be corrected and next payment not due until Oct. 4th.
Today they call and tell me I'm past due for Sept. 4th payment. I am beyond DONE with this company.
One party tells me one thing and the next person says something else.
NEVER DO BUSINESS with them!

This company is the absolute worse mortgage company to deal with. I have had mortgages with other banks and FlagStar by far is the most difficult to deal with. I had an insurance loss due to a fire and it was nearly impossible to get access to the funds in escrow once Flagstar received them. Because of the difficulties I decided to sell the home because of the drawn out process of dealing with Flagstar. I intended to use the escrow funds to pay the mortgage off so that I could be done with Flagstar. Once the closing was complete Flagstar would not apply the funds in escrow to the mortgage balance to show the mortgage paid in full. My money is being held by the title company and I have no access to my funds. I am homeless through this whole process because I have no funds to purchase another home and I still have an active mortgage. Customer service is no help whatsoever. I was transferred from department to department with each customer service representative contradicting the other. It nearly caused the sale of the home to fall through. Stay away from these people! There are plenty other mortgage companies that are reputable.

Horrible, horribly company. My mortgage was just recently transferred to them unfortunately. They charged my mortgage payment twice and completely financially ruined me. When I called in for help, responses were cold and very rude. I completed necessary paperwork for a refund and still games for days. When I followed up they extended the time they had to refund my money and it made my refund that I still haven’t received yet come back when my next payment is due. I have never been so appalled in my life. I’m currently hiring a attorney to sue.

If I am dealing with the local tellers in my own branch, this would be five stars. But unfortunately, I am in the process of a $20 k loan. I own outright my home. I own outright four others. I have been requested to provide repeated copies of titles, and insurance proofs and when it was all said and done, I ended up needing someone to co-sign. I have never seen anything like this organization. Yikes

This is hands down the worst mortgage company I have ever dealt with. I had not heard of them when they purchased my loan. They never contacted me, nor did my previous loan company. I continued to pay the original company for several months and then got collection notices from Flagstar for a loan I wasn't even aware of. In the transfer process, my homeowner's insurance lapsed for non payment and Flagstar was a nightmare to deal with on that matter. I went without coverage for several months while they refused to apply my insurance payment from escrow.

They then claimed that they underestimated my escrow and my payment went up by $340/month. I was never notified of this and was again turned over to collections. I called immediately and found that since my payment had changed, the former amount was considered a partial payment and that it had been applied to principle. I asked that they reapply that payment and I made up the difference immediately. They took my additional payment, applied it to principle and are now charging fees and attempting to collect a full month's additional payment again.

Customer Service is incredibly poor trained and are rude and inexperienced.

I WILL ADVISE ANYONE NOT TO CHOOSE TO DO BUSINESS WITH THIS COMPANY!

Never ever do business with this bank! We purchased a boat our 5th boat in our lifetime mind you. The dealership signed us up with Flagstar Bank. We checked on insurance before purchasing the boat and lined everything out like we always do before a big purchase. We were requested by Flagstar Bank to provide an insurance binder. We did comply and sent our insurance binder in, declaration in, asked the agency to send one in, everything. After repeated request from them saying we have not complied by providing insurance on the boat and multiple documents sent to them and from our insurance agency they somehow have decided to add their own insurance to my loan and adjust my monthly payment!! This should be against the law. We have provided everything they have asked for multiple times. We have communicated over and over only to get this notification in the mail. I assume they are connected with so called insurance agency?? The only excuse is incompetent management! I would not put your money in the hands of these people. I will never ever do so again. I have purchased 12 cars, 5 boats, multiple offroad vehicles, and have purchased multiple homes! I have never had this ever happen and I intend to find out how many others this has happened to. This is robbery and unfair practice. I have statements for the insurance monthly bill, binder of coverage, declaration, and my insurance agent as proof. I am seeing that this is their M.O. and it would not matter what you do or provide to them they will still try to take your hard-earned money. (Read the other reviews) I truly wish someone would investigate this banks process for committing such a horrendous acts. I feel so attacked by this. Shame on you Flagstar Bank! SHAME ON YOU! I should have known better and definitely should have read your reviews before making this mistake on a lender. You lost a customer that buys. Thank you to Ally who I use for most of my cars, Capital One for my Home and work truck, and Bank of the West for my other toys. I learned my lesson going outside my lender network. Check the reviews and you will see that this bank should not be doing business!

This company doesn't know what customer service is.
And I am sorry I had to find out in time of need!!!
The punishment, the humiliation, the greed and abuse I have taken from them in the last 4 months, is ABSURD! I know nobody will care about it, naturally one wish is that somebody from the company will read and give a call back.. But this is solely a place where we voice out our disappointment.. Thank you Covid for creating new "poor" population, and Thank you Banks for having taken advantage of the situation.. Thank you Flagstar, for being the best at humiliating and punish your clients.. Thank you!