FitnessINN 

My wife and I were looking to give up our gym memberships and invest in a home treadmill. The sales agent was incredibly knowledgeable and friendly, the transaction was seamless and our new Nordictrack treadmill was delivered and installed quickly and without a hitch. I have nothing but good things to say about Fitnessinn. Thank you!

who ever wrote the last few reviews must work for them, they are the biggest scam company of all, no they will never answer their phone and no many items still being advertised are not in stock and they will not get your money back no matter how many times you ask. 1 month later,£2000 pounds shorter the item i wanted was not in stock despite it still showing to this day as in stock. Their initial email said not to worry and the item will be in in the middle of March, surprise nada!!, Although it should not matter even if I had been prepared to wait, if as a customer you wanted a refund because an item is not in stock then it should have been done immediately and now 1 month later they will not answer your emails once you say you want your money back and the account department does not respond either and there is no equipment.
Despite how the website looks,they are not based in the UK.
This is a nightmare.

For the price it appears well made, time will tell.
Easy to assemble and smooth to use.
The frame says 120kg not 100kg max weight
Initially very satisfied

Great service, to be honest after reading some of the reviews I was a bit wary of buying from them. The order arrived within 5 days of ordering and was as advertised. Would recommend

I would simply ignore any bad review on here- I had a slight hiccup but was very quickly fixed by James Caballero.
My item was out of stock so James very quickly recommended a better machine which is actually cheaper, Item arrived fine and refunded the additional money.
If there is any doubts over refund or service - email me directly ben @ enquiry source . com and I will print screen proof of refunds etc.

First time buyer, love the product (spin bike). Great quality and value. I will be using their online store for gym equipment.

If you're used to an online shopping experience that involves clear communication, delivery notifications and speed, you will be sorely disappointed by Fitness Inn.

The initial delivery of a power rack I ordered took about three weeks and a number of emails (don't bother phoning; it is permanently on voicemail). Of course, when it arrived it was missing the lat pulldown attachment that was ordered with it. Cue another series of emails with slow and reluctant responses.

I've just been told it's now out of stock and won't be available for a further three weeks. Again, getting this info has been like blood from a stone.

If you're looking to see if Fitness Inn is trustworthy and worth buying from, then they're not a scam. But they are very, very poor - and I would recommend going elsewhere.

In fact, the only prompt part of the service was the speed with which they took my c.£900 payment.

Tl;dr. Terrible company. Save the hassle and avoid.

Their courier company is a nightmare to deal with. I bought an expensive equipment from Fitnesinn end of January and up to that point everything went well.A Profesional and helpful team.
However ! I received equipment 5 weeks later because the delivery company Fitnessinn chosen canceled on me 3 times!
Finally the delivery was 2 hours late when it did eventually arrive.
Not good enough !! Fitnesinn has assured me that they will change this courier company as soon as possible. Good!
There are no SMS reminders , no emails or phone calls from the delivery people. I had to actually call them myself on several frustrating occasions!
Rubbish courier company.
I hope Fitnesinn has learnt a valuable lesson from using this establishment

This company is not trusted. I ordered the treadmill two weeks ago and took money. they don't send a treadmill and don't answer my phone and no answer my email.

Great prices and products we dealt with James and was very helpful through out.
Would recommend for buying good equipment

Fast delivery and excellent installation.the technitian was suoer nice

Super fast delivery and excellent installation! Thx

UNDER NO CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY

LATEST UPDATE -April 2019 I have finally got back £500 of the £674.10 I was charged .they have taken £174.10 for the priveledge of not excepting goods they couldn’t deliver.

If I could give no stars I would. Fitness inn have promised on the 18 Dec to refund me for my equipment that I did not except delivery for.

I have sent multiple emails to ???? Country Manager UK he promised would go to accounts I still
Haven’t been refunded

They don’t answer the phone over 200 calls nobody is at other end.

I have sent numbers of emails trying to get my money back no reply.

Customer service is non existent please don’t end up in the same situation I have.

I haven’t complained on social media ever about a company but I have given them multiple opportunities to pay it back .

They can take your money within seconds but won’t pay our refund.

I am beyond exhausted with chasing and no answer.

Please don’t end up in same situation

Based upon my shopping experience with fitnessinn.co.uk I would strongly advise against ever ordering products from this website.

I ordered a Nordic Track FS5i Cross Trainer (with free installation) from Fitness Inn on 5th December because it was in stock and £250 cheaper than elsewhere. There were various Christmas offers and so I thought I had got lucky (the next day it went back up to RRP). Then I read the reviews on Trust Pilot and realised I may have made a mistake.

I did some research and discovered that FitnessInn UK Ltd, Fitness Inn Trading Ltd and Gymcompany Ltd had all been dissolved in the last two years, with the latter going into administration owing in the region of £472,000. There is a director in common with all these companies and the current Fitness Inn website. He seems to be based in Spain.

I called the sales number but it just constantly rang (what sort of a sales line is that?). My paypal payment had been sent directly to the Director at GymCompany (not Fitness Inn) and so I emailed him to enquire about a delivery date. I got a quick reply to say that with installation it could be 5-7 days. I waited 8 days and chased again, to be emailed by the Country Manager, that they could not get an engineer to install the machine before Christmas. I told him to send it immediately and that I could put it together. I needed it in time for Christmas as it was a present for my wife to help with recuperation from an operation.

On 13th December I received an email from Rhenus Logistics to say that they had collected my item from Gym Company in BARCELONA and that it was on its way to me. Another week passed and so I chased Rhenus Logistics in the UK who then emailed Barcelona for me. I got a very quick reply, but the news was bad. My consignment was still sitting in the depot in Barcelona, and had been for eight days. They expected it to ship on 4th January. I had also chased The Country Manager for this information, but rather than reply to me he just copied me in on an email he sent to Rhenus asking for an update (not very professional). I never actually got a reply from the Country Manager or the person he had emailed in Spain and if he did get a reply, I was never informed of the delay by anyone at Fitness Inn.

Christmas came and went and then on 2nd January I had a call from Rhenus in Basildon to say they had received my consignment (good news) but they could not deliver until 8th or 9th January (bad news). I actually took delivery of my Cross Trainer on 9th January, 35 days after it was ordered and paid for. It took me a couple of hours to put together and it’s a very good product, but the customer service received from Fitness Inn has been poor and misleading at best. I did save money on the purchase but ultimately it probably was not worth the stress. If the product should fail at any time I would expect more stress when dealing with Fitness Inn again.

Be very cautious about using this site. The NordicTrack FS7i trainer was listed on their site as 2 in stock in the UK so I ordered one. I received a confirmation email but nothing afterwards. When I chased them up for a delivery date they emailed 'this model is out of stock through Europe due to the big amount of orders placed on Black Friday'. I asked for a refund and despite several emails and calls I have had no response since. As of today (a week later) their website still shows 2 in stock although they have increased the price! The telephone number rings but does not answer. I have had to raise a dispute with my credit card provider.

Companies House data shows this company was dissolved in July 2018. Yet they still offer a Christmas 2018 discount. We ordered a gym cage in November and got an email saying we had ordered only the attachment. I am a gym instructor and know what we ordered, they offered a refund. Now they won't answer So have done some research Director is Italian and lives in Spain (where the only two positive reviews are from).

Ordered a treadmill on the 11th of Oct 2018, at the time of writing this it has still not arriveDd - 2 and a half weeks later.

During this time I tried to call the sales number advertised on the website but it was never answered.
I managed to get someone on the web chat - initially I was told that it had been dispatched direct from the manufacturer and should be with me imminently (that was 10 days ago) and this morning I have again been on the web chat and they are apparently going to contact the manufacturer for an update.

The UK Country manager came back with a reply such as "the delivery service had the wrong contact number" etc. but when I replied to his email asking for any tracking info or a number to contact the courier no response came. I tried to call the sales number again many times with no answer. I even tried the chat where I was cut off.....

Terrible customer service and shocking delivery.

Avoid at all cost.

Bought an elliptical, it arrived within 3 days and it works. Very happy with the machine.

Price was ok as everyone sells with the same RRP but they were giving away a free mat.

Thanks

Just received my Nordictrack 2950 HD and very happy overall.

Machine is HUGE so many thanks to James and his team for organising the delivery and installation.

Best price on the web and fast delivery.

Would recommend.

Appualing customer service. Treadmill making funny noises after a week of use.