Finleycrest Bewertungen 38

Outrageous that the wrong size shoes sent and I have to pay to return them. No offer of replacement or full refund. Do not buy anything from this company, customer service is not their priority

******Please do not use this company ******** They are scammers ************

I unfortunately was duped and placed an order , only to receive a standard email stating that the item was unavailable. It then went on to state that I could have a credit for another item. No mention of a refund.
This company is contravening the Consumer Rights Act. It was registered last year ( 2025 ) in Companies House. Please report it to Trading Standards and also Companies House. It only has one Director who is no doubt siphoning off all the funds.

I feel very misled by the Emily based on London. This is a Chinese company and very poor quality Chinese fabrics and construction. A waste of money and v complex return process. AVOID

I ordered on the 28th of May. It’s now the 13th of June and the order hasn’t dispatched. I’ve been emailing regularly and so far, they’ve offered store credit. I’ve explained I only want a refund. I then received another email which explained the size I’d ordered wasn’t available, but the size they quoted in that email was NOT the size I ordered. It’s a mess.

Prior to making a purchase I checked the returns policy which states that the buyer pays for the return if item is not faulty. The registered address of the company on the website is London. No where on the website does it state that the returns address is in Asia and you are only told this once you request a return.

DO NOT BUY FROM THESES WEBSITES. I bought sandals from Finelycrest, on the website they looked nice. They arrived they looked nothing like the website. The website said they were based in London, no, they are based in China. In future I will be delve further into addresses.

AVOID AT ALL COSTS!!
Firstly, the website looks very pretty and the 'About Us' tab states this is a London based company. Its not! Its in Asia.
Secondly, the Return Policy is a load of garbage. We purchased an item for taking abroad with us but due to no progress being shown in shipping the item, we asked to cancel. No reply for days and then finally got a reply stating it had already been shipped. The postage label clearly shows this was not correct. We highlighted buyers protection under the Consumers Rights Act and Consumer Regulations Act but was still told we could return the item but would have to pay return postage to Asia (tracked postage being nearly £15).
Terrible experience. Reported to the Financial Ombudsman.

I ordered a dress for an event which was taking place 2 weeks later. The dress looked lovely on photographs and the website indicates delivery in 2-5 days. It took over 3 weeks for delivery and it arrived looking like a colourful ‘rag in a bag’.
I contacted to request return stating the item was too late and wasn’t suitable. The response was I can keep it and be refunded 10% cash back or keep it and have 50% credit to spend in store immediately or return and pay to send back to a ‘warehouse in Asia’ at my expense. I have no desire to get the rag out of the bag and certainly don’t want anymore! Terrible experience, beware as they make it impossible to return and products and not like the photos! Other cheaper overseas retailers sell better quality at a fraction of the price!

Absolutely shocking clothing . All from china , took weeks to arrive and when it did it was dreadful. Stay well away from these lot

The dress that I received bore no resemblance to the dress on the website. The dress I ordered was of a natural looking material with an intricate, muted palette of red-brown, orange and sage green and a William Morris type print. The dress I received is in a 197s nylon, bright pink and a pale mint green that is almost white. The pattern looks like a toddler drew it with crayons. It's like a nightie my Gran had in 1972!

Additionally, the address given on the website is in Covent Garden - the dress arrived from China!

Buyer Beware - do not use this site because it is a scam!

If I could give 0 stars I would. Very poor quality products, which took over three weeks to arrive. The website may provide a UK address, but the products come from China.
Both dresses I ordered are completely see through, with very poor stitching. When I have requested a return, they have just attempted to offer me store credit and ‘allow’ me to keep the dresses. I honestly don’t think I’ve ever received such proper quality items.
Avoid at all costs!

I had a great experience shopping with Finleycrest. Highly recommended!

The whole experience matched what I was hoping for. The fit was spot on, the designs looked great, and the service felt dependable. I’d definitely come back for another order.

I tried to return an item that was much too small - I’m normally a medium and the jacket was more like XS. This was well within the 30-day time limit they advertise. They have basically put every obstacle in my path to prevent. Even suggesting I need to pay for an overseas return address. Needless to say, I no longer trust them and won’t be using them again.

Really happy with what I received. The designs are stylish and the material feels durable. Worth the price.

Fake fraudulent company, please do not buy. I have reported to police for fraud and the bank. They provide customers with a fake address to send items back to when returning items and do it on purpose so that it takes months so we can’t raise disputes. Will be reporting to trustpilot and whoever else I can. Please do not waste your money on this fake fraudulent company. Registered in London on companies house but gives address to send back to China.

First time ordering from Finleycrest and I’m genuinely impressed. The fabric feels premium, and the sizing was accurate which is always a concern when shopping online. Very satisfied overall.

No issues at all from start to finish. Clean designs, good material, and accurate sizing. A brand I’d trust for future purchases.

A smooth and reliable shopping experience. The material quality stands out, and the fit was just right. No complaints at all.

I don’t usually leave reviews, but I wanted to say that my experience with Finleycrest was really good. The item I ordered looks great and the quality surprised me in a positive way. Sometimes online shops can be disappointing, but this one definitely wasn’t. Everything went smoothly from start to finish.