FENSA Limited Bewertungen 137

The FENSA scheme is a total scam. It’s not difficult to replace windows so why this is imbedded in legislation is anyones guess.

Spoke to Heather parker about problems I was having with a large company in regards to getting my fensa cerificates and after 12 months still no solution. Within a couple of hours heather made a a couple of calls took some details and called me back to say all sorted!! Heather was very professional and competent in what was required, very happy.

Recently had new windows by excellent FENSA approved installer. FENSA contacted me to ask if they could come to inspect them giving a two hour window for the appointment. I waited at the property for 2 hours and a tenant rearranged their schedule to be available to provide access.

The FENSA inspector called me 5 minutes after the 2 hour window as I was driving away to say he was 30 mins away. No apology.

The controller then called to rearrange the appointment and when she realised I wasn't happy, hung up.

Unaccountable, inconsiderate and arrogant.

As an installer we were apprehensive about the Trustmark onboarding process at the beginning..
but thanks to defined process driven support by the Fensa team.. the whole journey went through seamlessly.. Special thanks to Heather Gibson and Fensa team..

No deposit protection. Windows companies want deposit upfront installation with waiting time being 6 months.
There is no deposit protection (insurance companies removed protection due to high volumes of defaults). They down take credit cards etc.
FENSA secure payment great theoretical idea as no window company wants customers unlocking deposit - hahahaha. Much easier to take money and diaper then actually do a job.

Fensa approved installer fitted windows recently to my mothers, who is a pensioner, house. The finish is diabolical, 2 of the windows don't close properly, the work was registered as completed BEFORE the windows had been fully fitted and noone cares. Apparently a day or 2 out is not an issue!!! They have advised to take it up with citizens advice as they dont care if the windows are faulty, just that regs were followed, if you see a company covered by Fensa and installsure (look to be the same company) run as fast as you can as you may as well burn your cash!!

As other reviews mention, FENSA is a complete waste of time.

When I reported an installer for issuing a certificate for a door that was the wrong size and couldn't even be opened. Their response is to suggest that the installer will had an "administrative error" and issued the certificate too soon.

Quite simply they do not want to take action against their installers at is will impact their revenue stream !!!

One star is too much for this organization, it’s a absolute shambles it’s there way or no way . How can you fail a inspection on vents when work was carried out in March before the new regs came out in April.

Was told by customer that windows had failed 9 days later after lodging complaint surprise surprise got notified by Fensa.

Windows did not have vents in so could not be deemed like for like , however their photos of a bathroom window was not clear enough, however because some houses had vents and some didn’t that was good enough for them to fail it on a presumption that the windows had vents in the beginning ,my god how can that be right !!

So much money to join, that has been used to spread the lie window companies must be registered.
Never will they deglaze a fixed pane to check the distance from the weld to the fixing.
Money for old rope that has nothing to do with the quality of the install.
From June 2022 the standards have changed.So any installs before this date no longer meet current building regs,P.s I've been glazing since 1979

Used a FENSA installer for my bay window costing £4,000. The window leaks at the top from the very beginning under certain weather conditions. I complained and installer strung me along for 6 years, by sending people to "fix" it. Then they denied it was their fault. Why? Because FENSA will only deal with installations under 6 years ago even though the "guarantee" is 10 years. Posted on their Facebook site about this and my post has disappeared. About as useful as a chocolate teapot.

Do not bother with a fensa registered fitting company as fensa is a absolute joke, My windows are less than 2 years old and there is a problem with condensation between the glazing because they were fitted for the person I bought the property off the guarantee is void! So in other words they do not guarantee the workmanship at all. In my eyes this is not good practice.

I don't understand all the negative reviews. Got straight through to Fensa Advice line as I have a problem with my doors and windows and my installer has gone out of business. They had all the information to hand and were able to advise me who the company had been insured with and provide me with contact number. The lady on the other line was lovely and knowledgeable. Absolutely A++++ service - without making the call to Fensa I would never have known about my warranty insurance and would have had to fork out extra money to get the problem fixed. Thanks FENSA!

Was trying to register a customers details but automated system did not have correct address.
Phone at FENSA was answered on first ring, and problem was sorted immediately by a very helpful woman called Heather; she waited whilst I typed in the details and she manually changed address. Great service.

What is the point of FENSA they do nothing . I asked for help for my problems with Anglian . No help at all
Passed the buck

FENSA ARE USELESS.
I have contacted Fensa about an ‘approved’ window fitter who replaced a bedroom window. The window did not meet fire regs (was not classed as an escape window). Fensa are staying it’s not to do with them - so far I’m on their third excuse - as they change every email. FENSA are absolute cowboys and cannot be relied upon in anyway. Don’t use them. The Window fitter also - a joke and a waste of time.

ABSOLUTELY AWFUL ITS A TOTAL CON AND LETS DOWN THE PEOPLE ITS SUPPOSED TO PROTECT. IF YOUR FITTER BLARES OUT THEY ARE FENSA REGISTERED IT MEANS ABSOLUTELY NOTHING. THEY ARE ABSOLUTELY AWFUL AND USE THEIR OWN AFFILIATED SURVEYORS TO BACK UP THEIR SHODDY FITTERS. READ YOUR FENSA CERTIFICATE THAT BASICALLY SAYS THIS CERTIFICATE DOES NOT MEAN THE WINDOWS COMPLY IT IS JUST A PIECE OF PAPER TO SAY THEY HOPE THAT IT COMPLIES BUT OFFER NOTHING TO SAY IT DOES. IT DOES NOT STOP COWBOYS AND IS OFTEN ABUSED BY THEM BY CLAIMING THAT YOU HAVE A CAST IRON FENSA GUARANTEE. YOU HAVE ABSOLUTELY NOTHING, SO WHEN YOUR SHODDY WINDOWS START FALLING APART THEY WILL TELL YOU THAT IT IS NOT THEIR PROBLEM AND YOU SHOULD GO BACK TO THE SHODDY PEOPLE WHO INSTALLED THEM. ALMOST NONE OF THE COMPANIES WHO ARE FENSA REGISTERED GET INSPECTIONS AND THE INSPECTIONS THAT ARE CARRIED OUT ARE POINTLESS. HOW CAN THE INSPECTORS NOT NOTICE THE WINDOWS HAVE NOT BEEN SEALED OR THAT THEY ARE TWISTED AND BOWING. THE INSPECTIONS ARE ABSOLUTELY POINTLESS SO YOU WOULD BE BETTER TO GET YOUR LOCAL AUTHORITY BUILDING CONTROL TO INSPECT THEM.

Had windows installed had a representative from Fensa. What a joke told him the windows not installed correctly had draughty windows from day one all he said was the glass has the correct markings and left. This is supposed to be a government backed scheme all it comprises is a logo no help whatsoever they I have complained to them they have asked for evidence which I have given them a report from manufacturers and another company have confirmed the windows are draughty will be contacting a minister in government with my complaint

Taken my money and no reply back after 12 weeks of paying + still awaiting a refund.

WASTE OF TIME!!

Contacted FENSA to try to expedite issue if certs for newly installed DG due to house sale. Spoke with Lewis and couldn't have been more helpful. Sent EMail to confirm instal had been registered and certs were being processed.
Brilliant
Thanks Lewis

I rang to treble check something about FENSA today.
Though I knew the answer but needed it from the horses mouth.
Spoke with a very helpful and polite gent named Lewis.
He knew what he was talking about and polite.
It makes a big difference if someone you talk to knows what they are talking about, polite. This helps with the process even if the answers you get will not help you as it's the honesty, accuracy and delivery that counts.
Thank you.