FENSA Limited Bewertungen 137

Jenifer, the consultant was very helpful and prompt with her advice, resulting in her providing all the contact details I needed. An extremely helpful a d FREE service.

I engaged a glazier who did not understand warranties but waved his FENSA certificate at me. I told him this was not a warranty and covered customers only in case of his insolvency. I reported this to FENSA and asked why they approve traders who have no idea what FENSA does. I received no response after three letters. Seems that FENSA and ignorant traders are well matched.

Professional and personable.

Enquired re a copy certificate. Swiftly dealt with by a very pleasant gentleman who was both polite and clear in his advice. We had passed the period of a free replacement and were directed to the website where we would be able to purchase. Gave me time to write down the website address and explained what information to provide.
Would recommend using them again

Contacted FENSA to help with a missing certificate I was trying to trace for a property I was purchasing. They replied quickly and were very helpful.

Jack in technical support was unbelievably informative and helpful throughout the whole process of having the problems with
My windows and installers resolved.

The support team was really helpful

Prompt reply with additional useful information.

Having received an unsolicited email apparently from RISA, who conduct inspections for FENSA, requesting access to my property at short (a couple of days) notice, I wanted to confirm it was genuine. I found no link to RISA's website from FENSA's. When I emailed enquiries the automated reply said I would receive a response within three working days which would have been too late. I only got voicemail when I rang but despite leaving no message someone called me back confirming verbally and by email the RISA contact was genuine.

Adebola was most helpful and efficient in dealing with my enquiry in a very satisfactory manner.

Reorder FENSA cert
Quick reply and solved my problem

We have been Fensa members for 22 Years this year. They have always been helpful, polite, responsive to emails & I would recommend them to anyone.

The MTC & RISA guys are also really nice & helpful

Always on hand to help with queries and always fast to respond

Just the overall service we received all staff very knowledgeable and very helpful and dealt with us very swiftly

Always very helpful and willing to sort out any issues you may have.

Disappointed with the service. The communication was poor from start to finish. I was constantly chasing for updates. When they did manage to answer the phone, they were unhelpful and dismissive.

I wouldn’t recommend based on my experience. If you value clear communication and being treated with basic respect when something goes wrong, look elsewhere.

Absolute waste of time Fensa is not fit for purpose. Poor quality of windows and doors and horrendous installation by Eco Glazing Essex Ltd based on Canvey Island. Poor Communication and dismissive of Improper job done. Fensa is no help with compliance whatsoever The windows and doors I received were scratched, have gaps, poorly fitted window trickle vents and draughty, bad condensation even in a well insulated with good air circulation property, dangerous defects and improperly fitted. They would not respond to my emails, calls and queries. The Fensa Certificate they provide you states it is not evidence of compliance. I have thrown mine in the bin to be recycled. Fensa approved does not mean quality or compliance. Don't believe there fake response below. I have called them several times and its the same poor response, dismissive and unhelpful!