featureDECO - Est. 2005 Bewertungen 

1'886
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish. I had already purchased the garden furniture which is high quality, beautifully made, and exactly as described. This order was for the furniture cover. Delivery... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I didn’t leave a review when I bought my sofa around 7 or 8 years ago, but have been sat in my garden today, thinking about it being the best garden purchase I’ve ever made. It’s out in all weathers (... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Nice product. Received around 1 week after ordering. Delivery company excellent. Informed of delivery time and date then updated throughout day. Furniture seems decent quality. No issues as yet. Wel... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Really happy with our garden furniture. Great quality and comfortable. Good price for the set compared with local garden centre prices. Arrived very well packaged and took about 2 hours to assemble... Mehr ansehen

Unternehmensdetails

  1. Gartenmöbelgeschäft
  2. Möbelgeschäft
  3. Möbelgroßhändler
  4. Garten
  5. Geschäft für Gartenmöbel
  6. Rattanmöbelgeschäft

Vom Unternehmen geschrieben

We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

1886 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(1'886)

109 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fabulous Garden Furniture

I was recommended Feature Deco by a couple of friends who had already bought their products. I’m really happy with my purchase I bought the Manchester 7 seater corner set and at the time of ordering I got two free footstools! The product is really good quality So easy to order and super quick delivery. I had a phone call after placing the order to confirm a convenient date for delivery. The driver was really helpful and so nice when he arrived with the furniture I would definitely recommend this company if you’re looking for your next purchase for the garden 😊

11. März 2025
Bewertung ohne vorherige Einladung
featureDECO - Est. 2005-Logo

Antwort von featureDECO - Est. 2005

Hi Louise,

Thank you so much for your lovely review! We're delighted to hear that your friends recommended us and that you're really happy with your Manchester 7 Seater Corner Set, especially with the promotional footstools!

It’s great to know the ordering process was easy, the delivery was quick, and that our team was helpful throughout, from the confirmation call to the friendly driver on the day. Your kind words and recommendation truly mean a lot to us.

We hope you enjoy your new garden setup, and if you ever need anything else, feel free to get in touch 😊

Kindest regards,
featureDECO

Bewertet mit 1 von 5 Sternen

furniture made by hand???

furniture made by hand, but no attention to details. screw sticking out. one leg is faulty

3. April 2025
Bewertung ohne vorherige Einladung
featureDECO - Est. 2005-Logo

Antwort von featureDECO - Est. 2005

Hi Liutauras,

Thank you for your feedback.

We are sorry to hear about the issue you have faced.

All rattan products are hand-woven, and we understand there may sometimes be quality concerns. Would it be possible to send our customer service team an email? They haven’t received any report or images following delivery, so if you could kindly email us with more details, they will be happy to look into this and assist you further.

Please kindly contact them, quoting your order number using the contact form link below, so they can find you on the system.

https://www.featuredeco.co.uk/contact

Kind regards,
featureDECO Team

Bewertet mit 5 von 5 Sternen

Top quality Dartmouth Sofa set

After considerable research we ordered the Dartmouth corner sofa set and were not disappointed with our choice.

Quality of the metal and wood frame was excellent, the cushions and covers very comfortable; overall great value for money.

First addition to our newly built summer house and a great purchase.

16. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love my new garden furniture

Love my new garden furniture, having bought a smaller set in the past i knew the quality was great but my new one is even better. Easy ordering process and delivery.

27. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Stylish sturdy modern furniture.

I'd had my eye on the Kingswinford 4 piece conversation set since last year. In February we made the short trip to the showroom to check the quality and colour etc (I am very fussy) It was stylish and just what we wanted.

Our furniture arrived in late March, it was easy to fit together, very well made and excellent quality. Absolutely over the moon with it. I just need a nice sunny day so I can sit out and enjoy it now.

Customer service were also excellent regarding my enquiries etc

One very happy customer.

16. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great choice and prices

Had been looking for a firepit set something a bit different Feature Deco offered not only fab choice but great prices. Staff were great and delivery was quick and at the time stated. Any questions quickly sorted definitely recommend

3. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Returning customer

This is the second sofa set I’ve purchased from featureDECO, plus a parasol and fire pit table. The set is lovely and well made. Ordering was easy and the delivery drivers were very pleasant.

9. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy to order from and very quick…

Easy to order from and very quick response to arrange delivery date. Asked for a time frame on day of delivery and was given a 3hr window straight away. Arrived within the time frame stipulated and the delivery men were very helpful and accommodating.

13. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My new furniture is absolutely…

My new furniture is absolutely beautiful, having bought my previous garden furniture from featureDECO i knew to expect exceptional quality but my new set is stunning on my new decking. Easy to order and delivered quickly.

27. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Versatile & Classy

This furniture exceeded my expectations…Well made and very classy! The versatility lets me mix up the seating and table area to suit my needs.
From order to delivery it was an easy process backed with a knowledgable customer care team for any queries.
Well worth the investment

28. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I order the Newcastle 6pce dining range…

I order the Newcastle 6pce dining range well built great service from time of placing order and delivery. I did call to the showroom to have a look all the furniture look well made and the guy in the showroom was helpful. also delivery driver gave a good service

21. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Pergolas

Pergolas. Do not buy. I've had a terrible experience with them.
They are cheap imports from China. The company will claim to know about the product but when questioned, they open their own products and put them together to enable them to answer your question. Or they ask people in China and you have to wait for them to respond.
They have no phone so you can't speak to anyone. Your only option is email contact.
The advert promises bolts, but they aren't sent so you have no means of securing it to the ground. It took me weeks to get them sent out, and they were from for the ground type.
Advert for the product was factually incorrect. The company blamed another company for writing their adverts which is why they weren't aware of the errors.
The advert promised colour changing lights, but they were white lights only. I was no recompensed for this. I was told it was another company's fault who wrote their advert and they also had no idea the lights didn't change colour.
Fragile in bad weather. They will move in strong wind and become compromised. If their pergolas are remotely exposed they will not tolerate the wind. They are too light.
If there is a fault, the company will not compensate you or admit liability. I had several features that were technically impossible to make work. All of them were my fault because nobody has ever complained before and they're made in a factory so it's impossible ke that they're faulty.
Instructions are awful. Highly unlikely you will make sense of a lot of them. They lack detail and graphics. Several parts have no explanation for their purpose. This is a complex and time consuming build which is not explained and the instructions make it worse.

They're a shambles of a company.

I would seriously stay clear of their pergolas. They are poor quality. Go to a company that specialises in them.

28. Februar 2025
Bewertung ohne vorherige Einladung
featureDECO - Est. 2005-Logo

Antwort von featureDECO - Est. 2005

We're truly sorry to hear about your difficult experience with our pergola. As a company that takes pride in our products, it's never easy to hear when a customer is disappointed. We understand how frustrating complex assembly can be. While we do recommend professional installation with 3-4 people (as noted on our website), we tried our best to provide support for your specific queries. Our dedicated team is available via both email and our customer service line (01922 214 994). In your case, we used email to share detailed images and videos that would have been impossible to convey over the phone. Our last communication was in July 2024, and we did resolve issues at the time. We were still waiting for your reply to our instructions due to incorrect assembly. Throughout our interactions, our goal was always to find a solution that would make you happy with your purchase. We offered explanation videos, replacement parts, the specific ground bolts you requested, and a free collection service if you preferred to return the product at the time. We take on board your comments, and we hope we can improve the service and product.

Regarding your concerns about wind stability, the substantial weight of the aluminium alloy structure is specifically engineered to withstand typical UK weather conditions when properly secured with the ground. During strong windy conditions, we recommend that you open the louvred roof of your pergola slightly, around a 45-degree angle. This allows the wind to pass through safely. By adjusting the louvres, you can minimise the impact of strong gusts and prevent potential structural issues.

We wanted to clarify that all Aluminium pergolas in the UK market, including high-end and premium models, are imported from China as they specialise in mass production of aluminium pergolas. We have opted for a complete aluminium structure for longevity, however, there are galvanised models on the market. Our specific models are manufactured by the same factory that supplies Blue Diamond Garden Centre Group, though we offer them at a more competitive online price. https://store.bluediamond.gg/product/garden-furniture-garden-furniture/gazebos/royce-3m-x-4m-gazebo-in-wood-look/. They are priced at £3999 without blinds, and we offer 3 blinds for the same price. We've supplied hundreds of these premium structures to satisfied customers throughout the UK.

We take great pride in our customer satisfaction and are committed to ensuring every customer has a positive experience. Please feel free to contact us if you still have any concerns.

featureDECO

Bewertet mit 4 von 5 Sternen

Purchased the Weymouth dining set and…

Purchased the Weymouth dining set and the quality is fantastic!! We found Customer Services and the Sales team very helpful. The products are good value for money and great quality.

The whole process was stress free and dealt with in a friendly and efficient manner.

15. Februar 2025
Bewertung ohne vorherige Einladung

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