Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Mehr ansehen
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Das sagen Bewerter
After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Mehr ansehen
Bought new timber floor, quality is fantastic for good price. Very helpful throughout the process. Would highly recommend….
I ordered a sample from Factory Direct and it arrived on time, was of the quality I was looking for my new workshop. I will definitely be ordering nearer to the date the workshop installation is due
Unternehmensdetails
Vom Unternehmen geschrieben
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Kontaktinformationen
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Vereinigtes Königreich
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
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Antwort von Factory Direct Flooring Ltd

Antwort von Factory Direct Flooring Ltd
The sales person was really helpful and…
The sales person was really helpful and responsive

Antwort von Factory Direct Flooring Ltd
ordering was simple and product arrived…
ordering was simple and product arrived as expected

Antwort von Factory Direct Flooring Ltd
Fast efficient service.
Great website easy to use samples came very fast I don’t need to replace the flooring in my rental this time but have saved the samples for when I do as they are just what I want at a good price👍🏻

Antwort von Factory Direct Flooring Ltd

Antwort von Factory Direct Flooring Ltd
I hate to be negative but the sample…
I hate to be negative but the sample you sent me was uneven. It was undulating. Over a large area it would be awful.

Antwort von Factory Direct Flooring Ltd
Very quick response to my enquiry and…
Very quick response to my enquiry and sent samples.

Antwort von Factory Direct Flooring Ltd
Excellent communication from the start
Excellent communication from the start. Prompt delivery of samples. Very happy

Antwort von Factory Direct Flooring Ltd
Fast sample supply
Delivered a great sample really quickly. Very pleased and will almost certainly use this company to supply my flooring.

Antwort von Factory Direct Flooring Ltd
Disappointed you did not have a…
Disappointed you did not have a matching Profile for Carpet joining Vinyl

Antwort von Factory Direct Flooring Ltd
Thank you for the prompt supply of…
Thank you for the prompt supply of sample, I will be contacting you shortly re supply and delivery.
Thanks again for your support.
Graham.

Antwort von Factory Direct Flooring Ltd
No signs of delivery
I haven’t received any of the free samples. Not exactly impressive, if you can’t post out 3 small samples quickly.
EDIT;
As at the 17th Aug, I have received ONE sample. No idea where the others are! So, I’m still not impressed.

Antwort von Factory Direct Flooring Ltd

Antwort von Factory Direct Flooring Ltd
Bought engineered wood flooring and it…
Bought engineered wood flooring and it is brilliant. Delivered promptly and undamaged.
Great product and great service.

Antwort von Factory Direct Flooring Ltd
One of the worst services I have ever…
One of the worst services I have ever received. Ordered our flooring (about a month ago originally) 3 times and has come damaged every time. Don’t expect any good will gesture either as this doesn’t exist.
Delivery service is absolutely shocking, just dumped outside my house and do not come within the time frame they gave me.
I took a day off work and it turns out they came the following day and just dumped it outside.
They don’t have a phone number to call the after sales department
Will not be ordering again from here

Antwort von Factory Direct Flooring Ltd

Antwort von Factory Direct Flooring Ltd
Jake was very helpful and ensured that…
Jake was very helpful and ensured that I got my 10% discount even though the sale had just ended, as I had ordered my sample during the sale period. I do not know about the product yet, as it is still out of stock, but the sample appeared very good quality. I thought that £39 postage was a bit steep though.

Antwort von Factory Direct Flooring Ltd
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