Express Bewertungen 

Customer service chat agents do not care to do their job. They lie and disregard information to fit their case. The company loves to hold onto your money as long as possible before offering resolutions shipment issues caused by them. Must be a way to fluff up their revenue and GMV for earnings reports. They could care less about inconveniencing their customers.

I ordered a suit and literally the day after i received it and they put all suits on a rather large sale. I called back and asked for a credit of the difference and they told me no. Ok..... I sent it back and re ordered another suit. The suit i returned landed 3 days before i purchased another onebut they refunded me for the one i bought on the sale instead and refused to give me a full refund. A call to customer service again made it clear they were not going to do anything to help. their customer service is the worst, most horrendous customer service I've ever come across. They play all the dirty tricks, yea we will look into that and get back to you......You know how many return calls ive gotten? zeoro

Reservation number RWR/7701651/2025 18/06/25
At the appointed time, I called the rental company, and the customer service representative transferred me directly to the driver.
The driver said she'd be there in 15 minutes, but she arrived an hour later. When I asked what happened, she said, "Traffic jams..." Then she started handing the car over to people who had arrived five minutes earlier. When I asked, "What's going on?" she replied, "If you don't stop, I'll call the guy who's supposed to bring your car and tell him not to come at all! And you're late!"
I was speechless because I haven't dealt with such rudeness in a long time.
I filed a complaint, and M.Szwed customer service representative promised a 200 złoty discount coupon for a future booking. As you might guess, nothing happened.

AVOID THEM AT ALL COSTS, DON'T BE TEMPTED BY THEIR LOW PRICES.

Their return policy needs serious improvement. It’s unreasonable to offer store credit as an option but refuse to honor it just because the return window has expired, especially without accounting for when the item actually arrives. A fair policy should consider delivery timelines and provide more flexibility for customers.

Horrible company, refusing to honor my reward even though their system crashed.

I HAVE BEEN A CUSTOMER FOR OVER 20 YEARS. THIS COMPANY HAS TRULY GONE DOWNHILL. CUSTOMER SERVICE, CLOTHING IS ABSOLUTELY WORTHLESS. WILL NOT HONOR OR REPLACE MY REWARD.

I've been an Express customer for 2 decades, but as of today no more. Went to return an order in store & was told I was past the return window to my surprise. I had ordered on 5/31/2025 & received the items on 6/9/2025. Turns out the 30 day return window starts from the ship date. I didn't even know when the ship date was as I had deleted the email notifying me the item had been shipped after I received the items because why would I need it after receiving the items. Anyhow I was 2 days past the ridiculous 30 day after ship date return window. Express you're now dead to me.

I recently purchased two shirts, which I ordered on May 22. They arrived June 1st. Neither shirt looks like the picture and were too big so I wanted to return them. I first went to the store closest to me two weeks ago, which was an outlet store and told me they could not accept the return. I then went to the other store across town to return it on June 28. I was told the 30 day return policy starts on the order date and they could not accept the return either for refund or store credit, the manager was extremely rude as was the customer service line when I called. This is absolutely ridiculous. How can they start a 30 day return policy from the day you order it? Absolute worst customer service.

I recently purchased 2 items online from Express. I was aware of the 30 day return policy. I purchased the items on 5/24 & went to a store to return on 6/29. I was told that I was passed the return date as apparently the return policy is 30 days from the ship date of their warehouse. I don't even think that is legal since if it is not in my hands until 5/31 how am I going to return it.

Very disappointed with my experience. The staff had a poor attitude. The return policy is extremely inconvenient. I won't be shopping at Express again.

Paid my express card off back in December, well, Express decided they want to charge me $2 every month and then a late fee for not paying the $2 that I didn't even know they were charging me because I paid the card OFF! now they will only remove 2 late fees. Unbelievable, I will definitely be canceling and never shopping there again. They also changed their app which no longer works with androids so I couldn't even check my account the last few months. No every one has iphones! Get with technology and stop charging $40 late fees when a payment is only a day late!

Lack of flexibility for returns despite manufacturing error in make of clothing. No exceptions or willingness to work with customers.

Years ago, someone tried to charge over $1,000 to my Express account. I caught it and Express took care of it, which I appreciated at the time.

Now, I’ve had another issue—and this time, Express has been completely unhelpful.

I ordered a dress two weeks ago. Instead of being shipped to me, it was sent to the same address in Miami that the fraudster from years ago had used. I recognized the strange street name right away and contacted customer service immediately.

They told me there was nothing they could do and that I should call UPS. I’m not a logistics expert—this was their mistake, not mine. The package has been floating around Miami ever since, and I’m stuck in a loop between Express and UPS, with neither taking responsibility.

Bottom line: Express sent my order to the wrong address, one connected to a past fraud case, and refuses to fix it. I’m still waiting, still frustrated, and very disappointed in how this has been handled.

I received two pairs of pants in the same size, same line. One fits, one is 3.5 inches too long. The one that fits, the hem came loose after 1 wear. But I have to pay them to return their defective products because they closed all their stores within 3 hours from me.

RUN AWAY! DO NOT BUY FROM EXPRESS!

I had items in my cart. They posted a sale that ended at midnight. Their site was conveniently down the entire day. I tried several times to place my order throughout the day. The next day the sale was over so it was not honored when I tried to check out for the 15th time. I contacted CS, even after I told him the entire situation he kept me on the phone sending me through steps and asking for all information to place the order. Then when I mentioned that the order was not reflecting the sale price he said oh that sale is over. Like seriously!? That was the entire reason I called and explained it to him. So frustrating then tried to reach out to CS on chat it was just as frustrating with absolutely NO help just wasting more time asking for information just to say the same thing. I spoke with 3 separate people because it kept cutting off the conversation. THEY DO NOT HONOR SALES THEY ADVERTISE. And will waste your time. I like the clothes. Just not CS or there bad business practice. Buyer beware

I made a purchase totaling $320.00 and unfortunately had a very disappointing experience. The box arrived broken and open, and some clothing items were missing from the package. This is completely unacceptable for a store like Express. I expect a prompt response.

Hola, realicé una compra por un total de $320.00 y estoy muy decepcionada con la experiencia. La caja llegó rota y abierta, y además me faltó ropa en el pedido. Esto no es aceptable. Necesito una solución urgente. Espero su pronta respuesta.

If I could put a 0 for a review I would. I AM EXTREMELY disappointed with the move of the call/customer service center outside of the United States. The new call/customer service center does not understand customer service and are simply reading off of scripts when assisting. They refuse to resolve customer service issues. All of the local Express stores in my area closed. I have to travel 3 hours to the closest store. I made an online purchase and the top and the top was a bit too small. When I reached out to Express customer service to ask for a price match to purchase the EXACT same top in a larger size, they said Express does not offer price matches for ANYTHING. I explained my situation and they directed me to a local Express store. I explained that the closest Express store was 3 hours away and this specific top is not carried in the store. Their response was that they could not do ANYTHING for me as they have limitations. As a customer of Express for 30+ years, I am VERY DISSAPOINTED. This is NOT customer service. I see why Express stores are closing and why many have stopped online purchases from Express. Express needs to understand how to shift the call/customer service back to the United States or elsewhere around the globe where they have a company that has Express in their best interest and is working to help Express stay in business. Express has lost me as a customer and I will be sharing this experience with friends and family.

If I could give a -0 I would. I had $30 Express Cash from a purchase I made in February then I was given $40 Express Cash in March for my birthday which now totaled $70 in Express Cash. Apparently someone in Miami Florida redeemed it. I’ve never been to Miami Florida. I called customer service repeatedly and was given a ticket number and that it would be resolved. Was never resolved. They told me I redeemed them in Florida. I didn’t lol. I deleted my Express app and will no longer be shopping there. My debit card was also compromised on the Express app. Very poor customer service.

They don’t care about customers.. they are bankrupt, and won’t be around much longer, so they don’t care any longer.. they don’t care about these reviews either. If they did, they wouldn’t have the policies they have. Got some clothing from the website 21 days ago, didn’t fit, went to return them. The 30 day policy for returns starts when they ship it, not when you get it.. 1 day late for returns, and they won’t take it. I’m mailing the clothes to them anyway.. they obviously need the money more than me..I can’t use them. What a way to alienate a decade plus customer .. they don’t care. Even writing this is a waste of time. Too many other places to shop. Take a happy customer and turn them into an annoyed one .. because of a day.. might be one of the many reasons why they are in bankruptcy

I wrote a review on a tank that they changed since the original - it was much thinner. They would not publish it. So they only publish good reviews.

Bought a beautiful white sweater, that cost about $90 for a Christmas party. I did not wear, nor wash this item until after the return period as i loved the sweater and it fit. However when washing it, the black on the bows ran onto the White sweater. I sent multiple photos of this sweater and I was told, the return is outside the 30 days. Its not a return issue, its a quality issue. I will return other items, and not shop there anymore as they do not stand behind their work product.