Long term customer of Advent which over the years became Exertis Supplies. After change of ownership now left with queries and the accounts team and any other contact we had has now disappeared. No on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Purchased phone and was told about offer, after clicking link it states to apply after certain date. Set reminder on phone, followed all instructions and put in all relevant information. Had communica... Mehr ansehen
I purchased an Xbox package which included Game Pass and some other bits and pieces. I encountered difficulties in the set-up process including access to Game Pass. The assistance I received from Jami... Mehr ansehen
Found the while process of setting up purchase, delivery and forwarding communication with Klarna for the XBix Series X very easy. Can't fault the process from the initial "buy" command online. Thanks... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Exertis is one of the UK&I's largest and fastest growing technology distribution -and specialist service providers. We partner with 700+ global technology brands and over 13,000 resellers, e-commerce operators and retailers. Our opening hours are Monday to Friday, 9am to 5:30pm.
Kontaktinformationen
Vereinigtes Königreich
- www.exertis.co.uk
3.4
Akzeptabel
284 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Everything went smoothly.
25. Februar 2022
Antwort von Exertis
Hi James, we are so glad your order experience went smoothly, glad we could be of service.
Process was ok
Process was ok. But only the high street banks are supported. I was unable to use my preferred bank, Starling.
25. Februar 2022
Antwort von Exertis
Hello Colin
We do apologise you were not able chose your preferred bank, however thank you for the feedback we are always looking to improve our service.
XBOX delivery.
The process was professional and quick. It was quite refreshing actually in this day and age of continual let downs and excuses, thank you.
25. Februar 2022
Antwort von Exertis
Hello Peter
We just wanted to thank you for taking the time to leave us such a positive review. It always gives the team here a great boost to know that we're doing a good job and fulfilling our promises with regards to customer service. Thanks again for your business, we really appreciate it.
Great service and very fast delivery
Great service and very fast delivery. V impressed!
25. Februar 2022
Antwort von Exertis
Hi Jo
Thank you for taking the time to leave us such a positive review,
Decent
Xbox Series X delivered next day and when my game pass wasn't activated on launch Marlon sorted me right out the next day.
25. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Exertis
Hi Dominic
Thank you for taking the time to leave us a review, we very much appreciate it.
Got an Xbox series X with 2 years…
Got an Xbox series X with 2 years ultimate game pass on console but it wasn't on the console. Emailed exertis and Marlon was helpful, gave us hints and tips about how to get the game pass activated and it worked. Woohoo thank you
25. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Exertis
Hello Lisa, thank you so much for taking the time to leave such a great review. It is always great to hear that our team have delivered such wonderful service and it is something we do pride ourselves on. We will make sure Marlon receives the feedback and thanks again for leaving your review
Antwort von Exertis
Hello David, thank you for your review, so pleased you are happy with our service.
Delivery was made to a neighbour
Delivery was made to a neighbour, but was told it had been delivered to me. Photo taken was very unclear and when I spoke to a member of the call team, she agreed the photo was poor and was supposed to let me know where the parcel was delivered, but I was never contacted. Luckily my neighbour was honest and gave me my parcel.
25. Februar 2022
Antwort von Exertis
Hello Ant, we are sorry that the delivery did not go quite according to plan. However, thank you for your informative comments - we are always looking to improve our service so will take your feedback on board. Please accept our apologies for the late arrival of your goods but do hope you are enjoying your Xbox now
No hassle and super fast delivery
25. Februar 2022
Antwort von Exertis
Hello Justin, thank you so much for taking the time to leave your review. It really makes us proud that we can deliver a no hassle, fast delivery service that has given you such a positive shopping experience.
Marlon has been nothing but helpful
Marlon has been nothing but helpful, dhl lost our original xbox, the problem was quickly rectified and a new xbox came within a couple of days, and there was lots of online support in setting up the unlimited game pass, , my emails were answered quickly, will definitely recommend this company
25. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Exertis
Hello Sam, thank you so much for leaving such a positive review. We do take great pride in ensuring our customers receive our urgent attention in the event of any issues occurring during the whole order to delivery process. Thank you in particular for the shout out for Marlon, we will ensure this excellent feedback is passed over to him.
You Need Not Worry :)
I was worried, having read a few poor reviews, but there was no other way (that I could find) of getting an Xbox, so I took the perceived risk. Everything went like clockwork. Superfast delivery (up in the Highlands) and I'm delighted.
25. Februar 2022
Antwort von Exertis
Hello David, thank you so much for leaving such an informative review. We have had a couple of poor reviews and we hope that those customers will agree we have always attempted to resolve any issues encountered, but fully understand from their point of view. We do pride ourselves on our levels of service so we are so pleased to hear from you that your experience was a positive one. Thanks again
Very quick delivery no issues at all
25. Februar 2022
Antwort von Exertis
Hello Tracy, thank you for taking the time to leave your review. We are delighted that you are happy with the service provided
Helpful and responsive staff
Such an easy transaction. Helpful and responsive staff when I queried tye delivery. They managed to get it to me super fast in time for my sons birthday.
25. Februar 2022
Antwort von Exertis
Hello Rebecca, Thank you for your review and thank you for your shout out to our support team. We are really pleased that we were able to assist in making one happy son - hope he is enjoying his Xbox.
It was quick and easy to set everything…
It was quick and easy to set everything up and Xbox arrived in couple of days.
25. Februar 2022
Antwort von Exertis
Hello Luke, it is great to hear that you found us quick and easy to deal with and hope you are enjoying your Xbox. Thank you for taking the time to leave your review- we really do appreciate this
Very quick delivery within 2-3…
Very quick delivery within 2-3 days.product was ready to use straight away.easy to set up.no complaints really.many thanks.
25. Februar 2022
Antwort von Exertis
Hello Paul, thank you for taking the time to leave your review. We are delighted that you are pleased with the service provided and you are all set up and enjoying your Xbox
Xbox Series X All Access - Exertis through Asda
Ordered Xbox Series X All access bundle through the Asda website which took me to Exertis. Ordered on the Thursday and they said to expect an email with details about delivery in 3 working days. Wednesday came still no word so sent an email and quickly got a response with tracking information for the Xbox being delivered on the Wednesday.
25. Februar 2022
Antwort von Exertis
Hello Colm, thank you for your review. It always gives our support team a boost to know they have provided a great service. Thanks for taking the time to let us know - enjoy the Xbox
Fixed
Had a problem with the Xbox series X on the monthly deal I had trouble getting in contact with the company but when I finally did the employee was very helpful and I’ve managed to resolve the problem.
25. Februar 2022
Antwort von Exertis
Hello Cameron, thank you for reaching out to us - can we please ensure you have the correct e mail address - xboxaasupport@exertis.co.uk or if you would prefer to call - please call our main switch board on 01282 776 776 and ask for the Xbox support team. We are here to assist
Very pleased with the service
Very pleased with the service. Have recommended to family and friends.
25. Februar 2022
Antwort von Exertis
Hello Khalyd, thank you so much for taking the time to leave your review. We are delighted that you have recommended us to your family and friends and that you are pleased with the service provided
Antwort von Exertis
Hello Geoff, Thank you for your positive review. It would be our pleasure to do business with you again. Thank you for your informative comments
Broke after 2 weeks
25. Februar 2022
Antwort von Exertis
Hello Edward, We are so sorry that your console developed a fault after such a short time. Unfortunately things like this can happen from time to time so we understand your frustration. It is very important to us that we deal with these situations promptly and efficiently. If you need to contact us for any further resolution please e mail the support team on xboxxaasupport@exertis.co.uk.
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