Evans Halshaw - Renault Dacia Edinburgh Bewertungen 

Shocking after sales

No problems

I didn't have to wait long at all to get my vehicle back, the part was ordered one day and got my car back a day and a half later

Car pick up and drop off worked well and kept informed by video link of job progress

Picked up car from work and delivered back few hours later. Painless and straightforward.

I recently bought a car from the used car section of this dealership. When I bought it the glove box wouldn’t shut properly, there were scratches as if it had been scraped along a bush or something and an engine light on saying the car was due an oil service.

I was told all of this would all be taken care of by the time I collected the car 5 days later. After an hours drive through to collect the car I realised all they had really done was give it a quick clean and not sorted anything.

The original salesman was on holiday by this point and his colleague apologised and said if I emailed I could have these issues sorted at a Evans Halshaw in Glasgow as it would be closer. After being told this I have emailed, messaged and phoned multiple times and have never had any sort of reply from them.

I thought being a reputable dealership they would actually try and sort these small issues like they said but in true salesman fashion it was just smiles and insincere promises to get a commission.

No call to say car ready despite being told that was the process when I called earlier. Website says closes at 7pm for service dept but told they close at 5:30 so need to collect car.

Reception was very helpful. I was kept full updated with progress and the vehicle was immaculate when returned

Friendly staff. Competitive prices. Kept abreast of progress throughout the day.

What was to be a 4 day challenge to other dealerships was a one day walk in the park for Evans Halshaw. Great service as promised.

Extremely helpful and friendly staff. Able to sort the issue over 2 visits and under warranty. Very happy with the service!

Excellent service...Pick up and return

Terrible communication around service. Seems if a member of staff is out for an appointment the rest just ignore their work and the customer has to chase up info themselves.

Very professional and friendly customer service.
Gave the car a wash and vacuum with out being asked.
Well communicated.

Waited at the garage while service and MOT were carried out, everything done within three hours.

An absolute disgrace of a service department. Avoid this place at all costs. I brought my Renault Rafale in for a standard software update recommended by the manufacturer. This exact update was done seamlessly by other dealerships twice before. Here? The technician supposedly tried 4 times and failed, clearly showing a total lack of technical competence.
​The management and customer service are even worse. I was promised a courtesy car and left waiting until the last minute. At 17:00, I was simply told the car wouldn't be ready. The manager made pathetic excuses, claiming he couldn't even generate the booking link because he was talking to me, while his staff sat around doing absolutely nothing. Nobody even bothered to introduce themselves professionally.
​Despite completely stranding me, not a single person offered to book or pay for a taxi. Their broken promises disrupted our work schedules and forced us to spend a fortune on taxis throughout the night and the next day just to get to the airport and back to the dealership.
​Looking at the other reviews here, it's clear this branch has a systemic problem with management and competence. It’s easily one of the worst-rated services in the country for a reason. If you value your time, money, and peace of mind, take your car somewhere else.

The service I paid for was 56 points check, MOT and service. When booking my MOT/service I requested that 56 points check should be done first if there is any fault found, I am ready to fix it before MOT, the customer service that book me in for MOT accepted my request.

Then, when I brought my car on 22/06/2026 to office I reminded them about my request and the receptionist still accepted my request without objection, then towards afternoon time the service department called and told me that everything is done including MOT with so many adversary which is what I am avoiding. As a matter of fact I feel defrauded, because MOT and 56 points check was run together at the same time meanwhile I paid for both services.

The main problem is I am not been respected as customer, they are doing what will benefit them not for the customers. I feel embarrassed right there when the receptionist told me is not their way of service, because they never give me clear explanation of their methods of service.

When I complain to the receptionist, he was proofing right without any sign of apology. That's why I rate them 1 star, but yesterday they called me and was like been sorry for their actions.

Had a great day at the classic car event today, some beautiful older Aston Martins & stunning not so old ones. Beautiful Porsche’s, Ferrari’s & Lamborghini’s with a stunning Hurricane in bright orange. Car of the day for me though was the Renault 5 GT Turbo which brought back some good memories of my younger days.
Entertaining to watch my son Calvin on the simulator going round Knockhill & he did win a mug for going round in 45sec, well done son.
Thank you to all, had a great day, enjoyed the cheese burgers too.

Great day out at Evans Halshaw. Staff were so lovely. Great chatting to Matthew. Thanks x