Very smooth & no hard sell for products, both visits were great, Alex the salesperson was great to deal with, we talked about extras but when I decided not to go ahead with them, he say all good & con... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My car went it with no issues other than routine maintenance and a work under the warranty. It came our with a dead 12 volt battery which cut the next time I wanted to start the car. When I received... Mehr ansehen
Unternehmen hat geantwortet
We have recently purchased a used vehicle from Evans Halshaw (Stourbridge) the sales person we dealt with was Linda Collins, who was polite, extremely professional, knowledgeable, and very friendly.... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Kia Stourbridge. First time buying a Kia and I was very happy with my dealings with Linda Collins who went above and beyond to answer my questions. Would recommend !... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Vom Unternehmen geschrieben
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Kontaktinformationen
65A Hagley Road, DY8 1QA, Stourbridge, Vereinigtes Königreich
- 01384 442222
4.5
Hervorragend
810 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Unnecessary work done.
Unnecessary work done.
Work expected not done.
Abrupt customer service.
31. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hi Karen,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Antwort von Evans Halshaw - Kia Stourbridge
Hello Anon,
Thank you for your review, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
Mark the business manager is an asset…
Mark the business manager is an asset to your dealership.
11. August 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hi Rishi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Mark at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Excellent customer service from Kia…
Excellent customer service from Kia Stourbridge. First time buying a Kia and I was very happy with my dealings with Linda Collins who went above and beyond to answer my questions. Would recommend ! 😊
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
Extremely disappointing customer…
Extremely disappointing customer service after a fault within the first 30 days
We purchased a Corsa from Evans Halshaw Kia Stourbridge and, within the first 30 days, the vehicle developed an oil leak requiring recovery.
We were subsequently advised in writing by the dealership that the cause was a faulty sump plug washer which had been fitted during Evans Halshaw’s own vehicle preparation.
Following the repair, we requested a modest goodwill gesture in the form of an extended warranty, given the circumstances and the understandable loss of confidence in the vehicle. We were advised that this had been escalated to the Head of Business.
The problem has subsequently become the customer service rather than simply the original fault.
We have repeatedly followed up by email and have always made it clear that email is our preferred and required method of communication. We have never asked to be contacted by telephone. Despite this, we have repeatedly been told that the dealership management would contact us, only for no contact to materialise.
We raised a formal complaint and were told we would be contacted within 48 hours. That did not happen.
Customer Care subsequently intervened on several occasions, apologising for the lack of contact and assuring us that the dealership management had been asked to respond as a priority. Most recently, on 30 July, we were specifically told that the matter had been raised directly with the Head of Business for priority review and that all communication would be made by email in accordance with our stated preference.
As of 7 August, we have still received absolutely no communication from the dealership or its management.
We have been patient and courteous throughout. What we find completely unacceptable is being repeatedly told that the matter is being escalated and that we will be contacted, only for nothing to happen.
The situation has now become so unacceptable that, having exhausted the dealership and Customer Care routes, we have felt compelled to escalate the matter further to Gary Armstrong, Managing Director of Evans Halshaw, in the hope that someone at senior level will finally take ownership of the complaint.
We purchased the vehicle in good faith and expected considerably better communication and customer service from a major automotive retailer. We hope that someone senior will now provide the response that we have been waiting for.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hi Natalie,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via help@evanshalshaw.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Evans Halshaw Brand – Customer Services
We took our car in for a MOT then took…
We took our car in for a MOT then took it back to have our breaks changed. Ryan who dealt with us was very professional and his customer service was excellent. He dealt with all our enquiries in a timely manner.
Thank you Ryan.
3. August 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hi John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ryan at Dealership
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
Recently purchased a used car fromEvans…
Recently purchased a used car fromEvans Halshaw Kia Stourbridge, our sales executive Linda Collins was excellent and patient in guiding us through the whole pleasant process, thankyou Linda.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Kia Stourbridge Customer Services
Great service team
Great service team, transparent, supportive, kept me updated throughout.
Very efficient and friendly
31. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hello, Karin
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Kia Stourbridge Customer Services
Friendly and efficient
Friendly, helpful staff. One young lady(Lauren? from service department) helped me with problems with satnav issues.
27. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lauren at Dealership
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
My car went it with no issues other…
My car went it with no issues other than routine maintenance and a work under the warranty. It came our with a dead 12 volt battery which cut the next time I wanted to start the car. When I received my car, my wing mirror didn't pop out and my smart tailgate doesn't work anymore, I put it down as resetting required but not realising it's an indication that the 12 volt battery has been drained. They didn't mention it and I had to call RAC rescue and that cost me a battery replacement at the cost of £279+ . I have the receipt and paper work from RAC to prove it. A duty of care should be shown to ur customers and their vehicles. This dealership failed me woefully.
24. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hello,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Kia Stourbridge . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Kia Stourbridge Customer Services
Great service, would definitely recommend buying used cars from here
Great service, would definitely recommend buying used cars from here. Linda was professional, knowledgeable and very friendly. There was no pressure to purchase a vehicle or add ons.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hello Michael,
Linda will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Very smooth & no hard sell for…
Very smooth & no hard sell for products, both visits were great, Alex the salesperson was great to deal with, we talked about extras but when I decided not to go ahead with them, he say all good & continued with the sale. Other dealerships could learn from this. Car was ready on 2nd visit, went thru paperwork without any stalling(apart from me but sorted quickly) & brought the car. I was very pleased with whole experience & would recommend Alex & dealership for anyone.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hello Gary,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Antwort von Evans Halshaw - Kia Stourbridge
Hello Jacqueline,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Kia Stourbridge Customer Services
Antwort von Evans Halshaw - Kia Stourbridge
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Kia Stourbridge Customer Services
Very good service
The service staff are always friendly and helpful couldn't fault anyone.
17. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
I bought a car from evans halshaw in…
I bought a car from evans halshaw in June I was waiting for my logbook to come after 6 weeks it hadn't arrived I phoned the dvla they hadn't any record of it so I had to fill in a v62 form and send £25 I'm disappointed with evans halshaw for not doing it
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hello Andrew,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
The sales person Linda Collins was…
The sales person Linda Collins was professional and honest she answered all my questions. There was no pressure to purchase a vehicle or add ons. The car i purchased was as described and the work required was carried out by the technicians. I would recommend using this dealer. pw
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Evans Halshaw - Kia Stourbridge
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Linda at Dealership
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
Antwort von Evans Halshaw - Kia Stourbridge
Hi Adam,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
kia seem incapable of sending emails to…
kia seem incapable of sending emails to the correct person. just because my title is dr doesn't mean I am a man.
7. Juli 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hi,
Thank you for your review.
We sincerely apologise for any misunderstanding in the communication that you have received.
If there is anything that we can assist with, please get in touch with us at help@evanshalshaw.com.
Thank you,
Evans Halshaw Customer Services
Kia purchase
The company particularly the sales team showed a professional and sympathetic attitude which I believe is most important when dealing with a process which is often difficult or problematic
30. Juni 2026
Antwort von Evans Halshaw - Kia Stourbridge
Hello Tatiana,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Kia Stourbridge Customer Services
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