Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The call handler, Mary-Jayne, was polite and very efficient at running through the process. Most importantly she gave me time to ask all the questions I had about next steps.
Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Unternehmen hat geantwortet
It was an easy transaction with ERS today. Louis was very helpful and calm over the phone. The next steps were properly explained, which left me with no follow-up questions after.
Unternehmensdetails
Vom Unternehmen geschrieben
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Kontaktinformationen
30 Fenchurch St, EC3M 3BD, London, Vereinigtes Königreich
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.7
Hervorragend
1838 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
June Dennis helped me complete my first…
June Dennis helped me complete my first ever claim. She was very patient and very pleasant to speak with throughout the process. Thank you very much for your help.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Stay away
Theft on the 30/31 of December made loads of calls then sent to a company call Brown sword very rude made you feel like a criminal no compassion at all at one stage when I spoke to them it came across that I was lying i made complaint I was offered a £75 good will gesture which I refused all I want is my claim sorted just had call today to say still being investigated no time frame given total unreliable not professional 2 months with out a vehicle and counting
More public transport costs they don't care stay away
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ERS
Hi,
We are sorry to hear about your recent experience with ERS. We have requested some further information from you via Trustpilot so that we can look into this further for you.
Thanks,
ERS Team
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Great experience from June Dennis
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly
Friendly, helpful and pleasant person on phone.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
It was handled professionally with a…
It was handled professionally with a very friendly member of staff.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
JUNE DENNIS very attenuative
JUNE DENNIS very attenuative
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Impressed with customer service
Lisa was extremely professional and efficient.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Helpful advice and care.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Emily who spoke to me was very helpful
Emily who spoke to me was very helpful, she answered my stupid questions and made the whole process a very easy experience for me. Great service
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was very professional
Agent was very professional, helpful and calming. Took the information in a safe and effective way
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patience, and made everything feel easy and stress-free. Her positive attitude and genuine care stood out.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Amazing customer service
Amazing customer service very helpful
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS understood my problem and was quick to solve it.
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the predicament I was in. She was knowledgeable, warm, kind and a tremendous help throughout. They say you can’t find the staff well she’s definitely a keeper.
Thank you
G
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Proffessional Handling
I was very impressed with the way I was proffessionally handled during my call. The claims handler June Dennis was extremely patient and helpful. A very good experience to a semi traumatic situation on my side. Thank you.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lilly was really calm and helpful
Lilly was really calm and helpful. She explained the process well, and I felt confident all would be OK.
We wanted to think about one of the options so she gave us time to think about it, then we rang her department back.
All in all, a very stress free experience
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lovely lady on the phone
Lovely lady on the phone. Absolutely great custeromer services. Very helpful
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First class treatment today handling a…
First class treatment today handling a claim. Thank you
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June
June, was very efficient and has dealt with my claim in a professional manner.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Antwort von ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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