I regularly use Ents24 to buy concert tickets. Their booking system is straightforward to use and my tickets are always issued without any problems. I receive email alerts for artists and venues whi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We always find out about shows/concerts through Ents 24. We find that they are reliable & trustworthy. They are also excellent communicators if you do need to contact them.
Booked an event in London (from Yorkshire) particularly to see one person in a line up of 3, when we got into the venue they announced the line up and the lady we had gone to see wasn’t mentioned. Whe... Mehr ansehen
Easy, straightforward buying process. Especially welcome was the fact that, unlike some ticket sites, you can simply buy the ticket without needing to create an account.
Unternehmensdetails
Über Ents24
Informationen, die aus verschiedenen externen Quellen stammen
The UK's home of live entertainment.
We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.
If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.
Kontaktinformationen
Bristol, Vereinigtes Königreich
- help@ents24.com
- www.ents24.com
4.4
Hervorragend
13'618 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Getting a ticket refund for a cancelled event.
The event I bought tickets for was cancelled the day before, and over one month later I'm still waiting for a refund.
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ents24
Thank you for your review and we're sorry that you haven't had a refund yet.
We sell tickets on behalf of event organisers, and they didn't tell us that this event had been cancelled - this first we heard about it was when we read your review. We've contacted them today and we'll be in touch soon.
Quick and easy bookings
1. August 2025
Have simply found dealing with ENTS 24…
Have simply found dealing with ENTS 24 very straightforward every time.
31. Juli 2025
So Smooth.
A smooth and easy buying process. Quick booking, payment and confirmation.
All good.
1. August 2025
Why variable administration fees for thesamd service
Easy to book and good website but am interested in the rationale of administration fees varying by ticket price. As it all automated I assume it is just profiteering. Or am I missing something?
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ents24
Thank you for your review.
Some of the costs we incur for processing your order are fixed, but others - such as card processing fees - vary according to the price of the ticket.
Although the purchase process itself is automated, the booking fees pay for the team of staff who work behind the scenes and other costs associated with running the website.
Easier than expected
Easy to navigate and a process that was quicker than I expected.
1. August 2025
Smooth and easy
1. August 2025
Good experience
31. Juli 2025
Mis-sell and AI only customer service
Absolutely appalling level of service. They mis-sell tickets for events by not stating in their adverts or when buying that there are actually different sections - so unlike Ticketmaster you don't know where you are buying tickets from. I have contacted their customer service on several occasions (email naturally - you can't speak to a human) and just get AI generated responses which don't answer question. Also you apparently don't actually get the tickets until just before the event so can't check. I am so angry and frustrated. Never buying from them again.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ents24
We're sorry to hear that you've been having problems.
We've asked for your order number and details so we can help, but we haven't heard back from you yet.
Our ticketing portal provides answers to common questions using an AI assistant, but you can contact our customer service team 7 days a week at help@ents24.com.
Fake tickets
Tickets were easy to purchase, however they did not grant us access to the event! They were unable to be scanned either via mobile or printed.
Reached out to Ents24 to not receive a refund or any form of investigation details in over a month.
AVOID, they are obviously selling FAKE tickets to take your money! FRAUD for definite!
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ents24
Thank you for your review, and we understand your frustration.
We only sell genuine tickets on behalf of concert promoters and venues. Even if tickets don't scan, the door staff are able to check your purchase details.
As we explained in our emails, we're currently investigating what happened and we're sorry it's taking longer than we hoped. We did email you on 23 June to keep you updated and we hope to have this resolved very soon.
Efficient and easy to book tickets.
1. Juli 2025
I was able to book a ticket for my…
I was able to book a ticket for my favourite artist Gary numan at a venue in the North West.
30. Juni 2025
good prices & great seats - can't wait
very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait
30. Juni 2025
Better than Ticketmaster
I always try to use Ents24 where possible as I have found availability and ease of purchase far better than using the evil that is Ticketmaster/Live Nation
30. Juni 2025
Beware!
I bought 2 tickets for a Sam Campbell headline act in London this October. Sam was cancelled and replaced by a different headline act. ENTS24 have refused to refund my ticket, even though it is clearly stated in their terms and conditions that a change in headline act is eligible for a refund.
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ents24
Thanks you for your review, and we're very sorry for the confusion.
You are entitled to a refund if the headline acts has changed. Our team have been in touch.
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