Energy Saving Trust are refusing to refund the £11,300 that I paid to install a heat pump. I’d agreed in writing with them (pre install) alternative evidence that I could use to support my claim which... Mehr ansehen
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Das sagen Bewerter
We received a grant to enable us to install an Air Source Heat Pump as part of an extensive renovation of our 200 year old house in Kintyre. The grant was an essential contribution toward the signific... Mehr ansehen
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Our home has benefited from a number of the EST schemes, most recently AS Heat Pump, Solar PV and Battery storage Grants and Loans. The Team are super-helpful, know their stuff and genuinely seem to w... Mehr ansehen
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Today I had the pleasure of a telephone call from a young lady Emma Francomb, her patience ,in guiding us through the remainder of the loan application can only be described as a saintly! my sanity, m... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance – enabling everyone to play their part in building a sustainable future.
Kontaktinformationen
Vereinigtes Königreich
- estreviews@est.org.uk
- www.energysavingtrust.org.uk
3.6
Akzeptabel
193 Bewertungen
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Very stressful
Energy Saving Trust are refusing to refund the £11,300 that I paid to install a heat pump. I’d agreed in writing with them (pre install) alternative evidence that I could use to support my claim which they will now not accept. It’s incredibly stressful.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good morning Catriona,
Thank you for providing feedback.
We’re sorry to hear about your experience of our service and the issues regarding your claim.
I see our management team has picked this up and are looking into this and will be in touch soon.
Kind regards
Energy Saving Trust
We received a grant to enable us to install an Air Source Heat Pump in our 200 year old house
We received a grant to enable us to install an Air Source Heat Pump as part of an extensive renovation of our 200 year old house in Kintyre. The grant was an essential contribution toward the significant costs of upgrading insulation and our heating system. We wanted to get away from oil and mains gas is not an option for us here, so moving to an ASHP seemed the right route for us. The entire process, from initial assessment by the Home Energy Scotland Specialist Team, to final payment of the grant, was smooth and simple. My queries to the portal were answered promptly and I was actually amazed at how quickly the grant was paid into my account at the end of the process. I highly recommend anyone checking their eligibility and taking advantage of this excellent service. Top marks - and a HUGE vote of thanks - to all the team at the Energy Saving Trust.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Kariehh,
Thank you for taking the time to leave a review. We're glad to hear you had a positive experience and we hope you enjoy your new heat pump.
I will share your kind words with the team.
Kind regards,
Energy Saving Trust
Energy saving trust was a great help…
Energy saving trust was a great help through out the whole experience of applying for the loan/grant.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good morning Leslie,
Thank you so much for your feedback, it is very appreciated. We are always looking at ways to improve our customer experience and we take this on board.
We are glad to hear you had a positive experience when calling in to our team!
Kind regards,
Energy Saving Trust
Thank you Energy Savings Trust
Excellent staff. Patient, polite and extremely helpful. Would recommend to anyone to look at what's on offer and definitely apply if you qualify.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Niall,
Thank you so much for your feedback, it is very appreciated. We are always looking at ways to improve our customer experience and we take this on board.
We are glad to hear you had a positive experience when calling in to our team!
Kind regards,
Energy Saving Trust
Great experience and new insulation…
Great experience and new insulation done,should be saving money and reducing carbon footprint
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello,
Thank you so much for taking the time to leave a review. We're so glad to hear you had a positive experience and hope that your home is warmer now.
Kind regards,
Energy Saving Trust
Very happy with the service from start…
Very happy with the service from start to completion.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello,
Thank you so much for taking the time to leave a review. We're so glad to hear you had a positive experience.
Kind regards,
Energy Saving Trust
Improve your home with a 78% grant.
With a grant of 78% you'd be stupid not to get your property upgraded. You end up with a warmer home and cheaper fuel bills. Also, if needed a interest free loan.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Charles,
Thank you so much for taking the time to leave a review. We're so glad to hear you had a positive experience and that your home is warmer now.
Kind regards,
Energy Saving Trust
The worst company ever over 26 emails…
The worst company ever over 26 emails back forth I had to install heater myself pay £650 deposit plus £140 ECG certificate I’m now in debt currently on benefits affected my mental health they don’t want to pay !! Can never speak too anyone everything is by portal . Disgusting
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good afternoon,
Thank you for taking the time to share feedback on your funding journey. Please accept our sincere apologies for the difficulties you’ve experienced.
I can see that our team has since been in touch to help resolve the issues raised. If you have any further concerns, please feel free to contact us at estreviews@est.org.uk, and we will get back to you as soon as possible.
Many thanks.
We started our journey in December 2025…
We started our journey in December 2025 applying for our grant monies. The process was very smooth, the customer service from the team was excellent. Even though this was happening through the holiday season, the draw down monies were paid in to my account in the 2nd week of January and the remainder in the first week of February after our ASHP system was installed. The experience was first class, the help and support was excellent and the process was very smooth and I'm very happy....Many Thanks Energy Saving Trust
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Joseph,
Thank you for taking the time to leave a review. We're glad to hear you had a positive experience and we hope you enjoy your new heat pump.
Kind regards,
Energy Saving Trust
Everyone we dealt with was great
Everyone we dealt with was great. We now have a much warmer and more efficient home.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good afternoon Bruce,
Thank you so much for taking the time to leave a review. We're so glad to hear you had a positive experience and that your home is warmer now.
Kind regards,
Energy Saving Trust
No Response to Emails
I sent a detailed request for assistance for a Boiler Upgrade Grant and received no reply to my Emails !
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good morning Peter,
Thank you for taking the time to let us know about your experience.
For us to investigate this matter for you, please can we ask you to email estreviews@est.org.uk with your name (as it appears on your application), your reference number and a suitable time and number for us to arrange a call to provide you with an update on your application?
We do appreciate you taking the time to provide feedback on your experience.
Kind regards
Energy Saving Trust
I will never recommend this grant and…
I will never recommend this grant and loan to anyone. it may sound appealing but its a joke from start to finish. If I felt getting approved was a challenge i had no odea what i would face when it came to making a claim. every excuse under the sun not to pay out. hurdle after hurdle. sometimes weeks between responses to your queries or questions. there is absalutely no need for this to be as difficult as this. It has wasted not hours but days of my life that I will never get back. typical government designed scheme pulled together by people with some degree but not one single ounce of common sense.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good morning,
Thank you for providing feedback on your funding journey. Please accept our sincere apologies for the issues you have experienced.
We appreciate all feedback and use the information to improve the service that we provide. So we can investigate the service you have received - could I ask you to email our Services Delivery Team at servicesdeliveryscotland@est.org.uk with details so we can review your case further.
Kind regards,
Energy Saving Trust
Double-Glazing Loan Helped A Lot
We applied for an interest-free loan to pay for our new double-glazed windows and were super happy with the help we got from EST. The application process was fairly straightforward. I opted to communicate via email with the team which made it easier for me. The application portal worked well for me and I was delighted with how quickly our application was processed and later on, how quickly we received the loan amount. Would definitely recommend!
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good morning Annie,
Thank you for taking the time to share your feedback. We are delighted to hear that you have had a positive experience with our team.
We will pass on your feedback to the team.
Best wishes,
Energy Saving Trust
Great support
Straightforward application process. Great email and phone support.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Mr McLellan,
Thank you so much for your feedback, it is very appreciated.
We are glad to hear you had a positive experience when communicating with our team!
Kind regards,
Energy Saving Trust
Very Quick, Easy and Fairly Smooth Process
Apart from a minor issue with the online form and me having to fill out an emailed form and then upload it, the process was very quick and went pretty smoothly.
After uploading the completed form with my bank details, the grant was received 4 days later.
From start to finish, including getting advice from Home Energy Scotland, quotes from suppliers, the installation work completing, the grant money being received and my proof of payment being accepted, it was just over 3 months.
Home Energy Trust Scotland were very quick to answer by phone and respond by email.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Graeme,
Thank you so much for your feedback, it is very appreciated. We are always looking at ways to improve our customer experience and we take this on board.
We are glad to hear you had a positive experience when calling in to our team!
Kind regards,
Energy Saving Trust
Excellent process and very smooth…
Excellent process and very smooth journey from the application to the delivery of the grant
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Amr,
Thank you for taking the time to share your feedback. We are delighted to hear that you have had a positive experience with our team.
We will pass on your feedback around the delivery of your Grant.
Best wishes,
Energy Saving Trust
Helpful and efficient
In contrast to some of the other reviewers, I found the EST website and grant/loan forms pretty easy to navigate, and replies were quick and informative. Without the support of the EST, I'd still be polluting the environment with my dirty oil boiler.
Oh, and a tip for those who complain about spam/scam calls - not everybody who calls you on the phone is who they say they are. ;-)
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Good afternoon Allan,
Thank you so much for taking the time to leave a review. We're so glad to hear you found the application process easy to navigate and delighted you are happy with your alternative to your old boiler.
Kind regards
Energy Saving Trust
Suspicious, Unprofessional Company
Had a call from this company today
(01597481012) claiming to work for/ with the government. The woman was very cagey about giving any information out but wanted personal information from me. She wouldn't even say where she was based. Add to that I'm registered with the Telephone Preference Service which they obviously hadn't checked when cold calling I find them very unprofessional and very suspicious.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hi Jayne,
We’re sorry to hear about the calls you have been receiving. We regularly receive reports of individuals falsely claiming to represent Energy Saving Trust.
Just to clarify – we never cold-call, doorstep, or sell anything directly to households. Our work focuses on providing independent advice, delivering programmes, and training legitimate organisations to offer accurate information.
If this continues, you can report these incidents to Trading Standards, and Citizens Advice offers further guidance and a consumer helpline if needed.
If you have any questions or concerns, feel free to reach out.
Kind regards
Energy Saving Trust
Scam call trying to get personal…
Scam call trying to get personal information from you on your property. Avoid.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hi Rob,
We’re sorry to hear about the calls you have been receiving. We regularly receive reports of individuals falsely claiming to represent Energy Saving Trust while hard-selling energy-saving products and services.
Just to clarify – we never cold-call, doorstep, or sell anything directly to households. Our work focuses on providing independent advice, delivering programmes, and training legitimate organisations to offer accurate information.
If this continues, you can report these incidents to Trading Standards, and Citizens Advice offers further guidance and a consumer helpline if needed.
If you have any questions or concerns, feel free to reach out.
Very Good Experience
Very Good Experience, Worth Doing.
Really helped us to cover costs of replacing storage heaters and lighting. the Grant and loan have entirely covered the costs of the new installation.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Energy Saving Trust
Hello Gordon,
Thank you for taking the time to leave a review. We're glad to hear you had a positive experience and hope you feel the benefits of your new lighting and storage heaters.
I have shared your feedback with our team.
Kind regards,
Energy Saving Trust
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