Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer tha... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Raquel quickly sorted out my connections issues to the portal so I can now access the data for internal reports. Thank you!
Unternehmen hat geantwortet
I would like to leave a minus 5 star. Promised 3 different collections now run up to Christmas. I even completed a new contract because they asked but still did not collect. Now I’m left with bin ov... Mehr ansehen
Unternehmen hat geantwortet
We have used Ellgia for years, I dislike that they automatically renew the contract and require 90 days notice prior to cancel. We are in the midst of them not collecting our bins but saying they can'... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Award winning Ellgia provide waste management, recycling solutions and skip hire to businesses, trade and home-owners across East Anglia in Cambridgeshire, Lincolnshire, Norfolk and Suffolk. We are working towards ‘Zero waste to landfill’, by moving refuse up the waste hierarchy with investment across our sites to increase waste processing and waste fuel production in the form of Solid Recovered Fuel (SRF) and Refuse Derived Fuel (RDF) We provide waste minimisation and recycling advice, waste audits and service solutions to a variety of sectors including office, hospitality, agriculture, retail, schools, logistics, automotive, defence, construction, printing, manufacturing, healthcare as well as homeowners. In 2018 our customer service and innovative thinking was recognised at the MRW National Recycling Awards where we received the Independent Operator of the Year award. In 2019 we have been recognised for our investment and commitment to the areas where we work by supporting local employment and the supply chain with the North Lincolnshire Business Investment Award at the Hull and Humber Chamber of Commerce Awards.
Kontaktinformationen
Unit 7 Lancaster Way, Ely, Cambridge, CB6 3NW, Ely, Vereinigtes Königreich
- +441223322799
- customerservice@ellgia.co.uk
- www.ellgia.co.uk
3.8
Gut
89 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good service from Ellgia
Good service from Ellgia, particularly appealing that they strive for ZERO to landfill.
4. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Ben,
Thank you for taking the time to share your thoughts on Ellgia, all feed back is important to us as it helps us to shape our future goals and aspirations. Please let us know if we can assist any further.
Kind regards
Christine
Great customer service!
Great customer service and drivers always friendly and happy. Always prompt to respond and helpful when needs of our business change. Recent dealing with Raquel was superb.
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Stuart,
Thank you for taking the time to write a review, we genuinely appreciate the feed back!
I am pleased that the extensive work we have been, and continue to do, in providing our customer services team with the right tools, knowledge and authority required to do the job is working and that you felt this in your interactions with us.
We look forward to continuing our relationship in the years to come.
Kind regards,
Christine
Good overall service
Early days with Ellgia but so far so good. Nice to actually have people to talk to as opposed to other suppliers who you can never actually speak to. Any issues in the set up of our supply have been promptly dealt with and look forward to growing our relationship into the future.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Jason, Welcome to Ellgia! We to are looking forward to developing our relationship in the future and continuing to assist you with your waste needs.
Kind regards,
Christine
Great customer service
Great customer service, very happy with waste removal services.
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi,
Thank you for taking the time to leave a review, I am glad that you are happy with the service you have received. We look forward to helping you again.
Kind regards
Christine
Lovely welcoming and helpful staff
Lovely welcoming and helpful staff, family run business that cares :)
24. November 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Welcome to the family Haley! We are excited to have you on board!
Kind regards,
Christine
Good pricing and service
Good pricing and service. Having struggled with Biffa for years (who are the exact opposite!!) it’s nice to have a supplier who does what they say at a sensible price. Would definatly recommend.
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi There,
Thank you so much for taking the time to post your thoughts on Ellgia. We are very happy to have you as a customer and look forward to many years of delivering you good service at a sensible price.
Kind regards
Christine
Great service and price.
We have had dealings with Ellgia's Customer Service Team a few times over the past couple of months and their service has been amazing. They have been quick to pick up emails and deal with queries and the staff have been really helpful and friendly. Thank you.
28. September 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi There,
Thank you for taking the time to review our team following your interactions with them. We appreciate your feed back and are glad that we have continued to meet your expectations.
Kind regards
Christine
Excellent customer service
Excellent customer service response from Raquel Machado (Business Support Supervisor)
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Angie,
Thank you for taking the time to review your experience. I am please that we met your expectations.
Kind regards
Christine
Great Service
We have been using Ellgia for a while now after switching from a different waste contractor. Nigel, Raquel and the customer services team have been great with all communication and providing a first class service. Highly Recommended.
17. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Adam, Thank you for sharing your experience of Ellgia, we work hard to make sure that every interaction is as you put it 'first class'! We are pleased that we continue to meet your expectations and deliver the service you require of us and look forward to continuing to do so in the future.
Kind regards,
Christine
Good service- I recommend it
Good service overall, good communication and always helpfull
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Good Morning, Thank you for taking the time to share your thoughts of Ellgia and share a review. We are glad we meet your expectations and look forward to continuing to do so.
Excellent customer service
Excellent customer service and fast response times, would be happy to use again for future enquiries and needs.
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Matt, We appreciate you taking the time to review your recent experience and are glad we met your expectations. We look forward to assisting you again in the future.
Have used Ellgia for quite a number of…
Have used Ellgia for quite a number of years. Customer service team (Raquel and Georgina) are extremely helpful and provide quick responses to any queries/questions. Drivers are always courteous. Confi-shedding team are very hardworking - with a hint of humour - which makes light work of the job.
Such a friendly team; highly recommended
14. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Suzanne, Thank you for your continued custom and taking the time to leave a review. We genuinely appreciate your feed back and are pleased that we continue to meet your expectations.
We have just started using Ellgia and…
We have just started using Ellgia and have had dealings with Raquel who has been most helpful and prompt with communications.
7. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Julie, Welcome to Ellgia! Thank you for taking the time to share your experience, we value your feedback and we are glad that we have started the way we mean to go on.
Raquel in customer support was polite…
Raquel in customer support was polite and professional and got our query resolved promptly.
4. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Thank you for taking the time to rate your experience following your recent contact. We genuinely appreciate the feed back.
Raquel gave excellent customer service
Raquel gave excellent customer service, she was kind and went above and beyond by sending extra information in order to help, Thank you :)
4. August 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Thank you for taking the time to review your experience, we are glad that we were able to meet your expectations.
Ellgia Waste Poor service if at all.
Ellgia, consistently do not turn up to pick up my food waste,when i phone they tell me there have been no breakdowns and they will definitely be there today and they do not turn up, I get a e-mail after phoning twice to say the vehicle broke down which contradicts what the customer service stated to me yesterday we set a new date and again no-body turns up. Much better operators are available with mush better customer service.
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Steve, thank you for your time and further information surrounding this situation. We are truly sorry for your experience. We have taken steps to resolve this for you and to expand our processes so that we are meeting expectations.
Very happy with service for our small business
We switched to Ellgia for our marketing agency business and can't fault their service which caters for all our commercial waste needs.
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Peter, thank you for taking the time to share your experiences of Ellgia. We are pleased that our service has met your expectations.
We look forward to continuing to build our relationship and we are here to support in any way we can with your future waste needs.
Kind regards,
Christine
Very helpful
Very helpful in getting to me what i needed and very quick at responding to emails if there were any queries
23. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Allan,
Thank you for taking the time to review Ellgia and your experiences with us. I am glad that we are meeting your needs in an efficient and timely manner. We continue to be on hand as and when you have need of us.
Kind regards,
Christine
It’s how you deal with a problem that is key!
We have never had any problems after years of use, sadly this year we have experienced a few issues with a particular job. What makes good customer service… how you deal with a problem.
Don’t worry…. Raquel to the rescue.
So yes we experienced some issues with a delivery, were we a bit peeved…. Yes. So pick up the phone which was answered by Raquel who even though I was polite took a bit of an ear bashing (she took it calmly and professionally), promised my delivery would be there the next day which I accepted (albeit cautiously). 2 hours later a support van turned up especially to deliver our bins. So rather than the usual “oh we will sort and just fit it into our next convenient slot” Raquel found a man and a van even though it wasn’t his job (he was a recovery vehicle), explained that we the customer had been let down and would he mind driving an hour there and back just to sort out our problem, and he did!
None of this “oh we can’t”, they literally went out of their way, at their inconvenience to make sure we were happy! So yes…. Like every company they experience problems, none of us are perfect, but how they deal with those problems should be the reason you choose them over competitors.
20. April 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Good Morning, thank you for taking the time to share your experiences, we will always try our hardest to recover our failures as quickly as we can with as little impact to our customers as possible. I am glad that our team has met and continues to meet your expectations. We look forward to continuing to support you for your waste and recycling services for more years to come.
Kind regards,
Christine
Raquel was very helpful and had…
Raquel was very helpful and had outstanding customer service
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von ellgia.co.uk
Hi Jayne,
Thank you so much for your review and your continued support as our valued customer.
As always, we are here to help, if you need any other assistance, please let us know.
Kind Regards
Christine
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