www.eframe.co.uk Bewertungen 1’543

Placed an order, then double checked with eframe online chat, that the measurements were correct. Only to receive the wrong size frame. I have tried to contact this company via email & online chat, but unless it’s an order being placed, no one is willing to converse. I will definitely not be using this company again.

Awesome. Quality frame, perfect measurements, looks lovely, decent price. Great

Excellent quality framing, mounting and finishing. Fast processing and delivery. Couldn't ask for more.

Lovely made to measure frame at a good price, thank you. I would use this service again.

Fantastic. Needed a frame to fit a specific poster. Was reasonably priced and service was fantastic.

Nicely constructed frame complete with all necessary fixings.

I ordered a bespoke metal frame from Eframe. From ordering to delivery, the experience was flawless. I was kept updated about progress, and was delighted when the frame arrived (through their dedicated delivery service). The quality is excellent, and I can highly recommend this company.

Speedy delivery, good quality for the price, excellent value.

I want to express my sincere thanks to Natalia and Ysabel for their exceptional customer service. They were incredibly patient and helpful throughout the process of finding the right frame. Not only did they send me the samples I requested on two separate occasions free of charge, but they also included an additional frame I hadn’t seen online based on my specifications. That extra sample turned out to be the one I chose.

I am genuinely impressed by the level of care they showed. I prefer shopping in person to online but this online experience was just as good. They took the time to answer all my questions and even added the frame measurements directly into my online basket, making the process seamless. Their support went above and beyond, and I truly wish more companies operated with this level of dedication.

Thank you both very much.

Site was easy to use, good tips for getting my frame right. Kept me updated on progress. Arrived in good time well packaged and fitted perfectly for my prints. Thank you

Atrocious/nonexistent quality control...

Ordered 1 frame to try them out and they gave sent me a frame that had 1 edge totally different to the other 3. They arranged a collection and then quite a few days later sent out a replacement. Despite this, I decided to order 5 others and what I got was very disappointing. Scratches/dents on most edges. Just looks like very little care was taken when putting the frames together.

Honestly couldnt be more thrilled with the care and time that the customer service team have taken.

I placed my order last night and this morning was informed that maybe the frame might be too thin for the size of the print I was wanting to use.

Without prompting, they upgraded my frame to a thicker boarder, complimentary, which of course was incredibly kind!

Ysabel in particular was so so helpful and I feel so pleasantly surprised by how proactive they were!

Would 100% recommend!

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explained it could distort over time and offered a free upgrade to a more suitable option that still matched the original look. Thought this was a great example of their integrity and craftsmanship. The frame went into production quickly, arrived fast, was really well packaged and looks fantastic. Overall, very impressed, I will definitely be ordering again.

They are good but their service timeline is very bad. Items don’t get dispatched or delivered as per the timelines promised while ordering.

I ordered 4 of the same frame for some paintings my kids had done. eFrame kept me up to date on their production and likely arrival. When they arrived they were well packaged and look great. Second time I've used eFrame and very pleased.

Brilliant! I wanted a framed canvas to use as a guest book for my wedding but wasn’t sure if the canvas would be too textured to write on so they sent me a free sample. I decided it was fine so bought the framed canvas and it’s brilliant! Packaged really well, great quality frame, excited to use it

Used eframe , a few years ago and so grateful I can still order the same style of frames to match my existing pictures.
Quick and easy to order and delivered on time.

Really easy to use a great selection of frames.

Ordering a bespoke size frame on the website was easy to do, just pop your measurements in chose a style and you're done. Our order was easy to track on the website (sooo much detail!) and was delivered within the promised timeframe. The frame we received was great quality. I was a bit doubtful about the acrylic 'glass' but in fact its absolutely fine, looks indistinguishable from real glass, and of course is lighter and safer. I had a small problem when ordering the frame because my initial card payment didn't go through properly (probably my fault!) but there was no apparent way on the website to retry the payment, and I had to resubmit the order again, with a new order number. Nevertheless it was all fine in the end, and I would be happy to use eframe again and would recommend them.

Navigating the website requires patience, but the customer service people are very helpful if you struggle. This time I wanted a double mounted frame for a "self portrait" my son did aged 5 on an IKEA easel. So cheap paper all wrinkled but a moment in time that celebrated his happiness.