Don't bother. 3 days later and still no email response. Their WhatsApp chat help desk doesn't work. Their Calendly link is broken. Sat on the phone for 15 minutes then they disconnected the call on ho... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’m really impressed with Editage’s services. At first, I found them more expensive than other providers, but I decided to choose Editage because of the good reviews. I wasn’t disappointed at... Mehr ansehen
Unternehmen hat geantwortet
The service is excellent. Even when we encountered some payment troubles, the personels kindly did their best. If I address one thing, at that time of the payment trouble, if the mail communication... Mehr ansehen
Unternehmen hat geantwortet
I've placed about 10 orders here in the last 3 years, and I have access to multiple language editors. Some editors do very well. But frankly, there are some editors who are not satisfied. I really hop... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others from 190+ countries communicate the impact of their work to the widest possible audience. Editage is a brand of Cactus Communications, a science communication and technology company.
Kontaktinformationen
Carnegie Center Dr STE 102, Princeton, NJ 08540, United States, 08540, Princeton, Vereinigte Staaten
- +1-833-979-0061
- request@editage.com
- www.editage.com
3.4
Akzeptabel
219 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Don't bother
Don't bother. 3 days later and still no email response. Their WhatsApp chat help desk doesn't work. Their Calendly link is broken. Sat on the phone for 15 minutes then they disconnected the call on hold.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for taking the time to share your feedback.
We understand how frustrating it can be when you're unable to get the assistance you need in a timely manner, and we sincerely apologize for the inconvenience caused.
We have reached out to you directly to better understand your concerns and work toward a satisfactory resolution. Your feedback is valuable to us, and we're committed to continually improving the experience we provide our customers.
We appreciate the opportunity to make this right and hope to serve you better in the future.
Regards,
Editage
Customer Service Team
Receiving spam
I'm receiving spam emails from this company even though I never subscribed or was interested in their services. It's also impossible to unsubscribe.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
Please contact us at request@editage.com with the email address receiving these messages, and we'll ensure it is removed from our mailing list as quickly as possible.
Thank you for bringing this to our attention.
Regards,
Editage
Customer Service Team
The editor gave useful suggestions…
The editor gave useful suggestions about the final submission (about word count, identification of references, missing details in references, addition of brief summary, number of key words, addition of telephone number). He also provided the documents that needed to be completed to characterise the type of study for the submission. He helped in many practical aspects.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your kind feedback, Mlle Kefala.
We are delighted to hear that the editor's suggestions and guidance were helpful in preparing your submission. Supporting authors through both the scientific and practical aspects of the publication process is an important part of our commitment, and we are pleased that the recommendations regarding references, manuscript requirements, and submission documentation added value to your experience.
Thank you for choosing Editage. We wish you every success with your submission and future research endeavors.
Regards,
Editage
Customer Service Team
Be aware of malpractice
Be aware of malpractice! They bombard me with spam mail, even though I have never subscribed. The unsubscribe button doesn't work either. I would avoid them at all cost.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your feedback. We are sorry to hear about your experience.
We take concerns regarding email communications seriously and would like the opportunity to investigate this further. Please contact us at hello@paperpal.com with the email address that received these messages, and our team will review the issue promptly and ensure that your email address is unsubscribed from our communications.
We appreciate you bringing this to our attention and look forward to resolving the matter.
Regards,
Paperpal
Customer Support Team
This company is just a predatory spam…
This company is just a predatory spam bot with no regard for your data protection.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
We're sorry to hear about your experience.
We take concerns related to communications and data privacy seriously and would like the opportunity to investigate this further. Please share the details of your concern with us at request@editage.com, and our team will review the matter and assist you accordingly.
We appreciate your feedback and look forward to addressing your concerns.
Regards,
Editage
Customer Service Team
If you want to pay an exorbitant fee…
If you want to pay an exorbitant fee for your manuscript to be critiqued this is the service for you. They offer zero editing as their name implies .
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your feedback, Sam. We are sorry to hear that the service did not meet your expectations.
We would like the opportunity to review your experience and better understand your concerns. Please contact us at request@editage.com with your manuscript or order details, and our team will investigate the matter thoroughly and get back to you.
We appreciate your feedback and hope to have the chance to address your concerns.
Regards,
Editage
Customer Service Team
The editing team significantly improved…
The editing team significantly improved the language, clarity, and overall flow of our manuscript while preserving the scientific content and intended meaning. The comments were detailed, professional, and helpful, making the revision process much smoother.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you, Hamad, for your kind words and for taking the time to share your experience. We are delighted to hear that our editing team was able to enhance the clarity and flow of your manuscript while preserving its scientific integrity. We wish you every success with your publication journey and look forward to supporting your future research endeavors.
Regards,
Editage
Customer Service Team
I’m really impressed with Editage’s services.
I’m really impressed with Editage’s services.
At first, I found them more expensive than other providers, but I decided to choose Editage because of the good reviews.
I wasn’t disappointed at all. All services were scheduled with clear timelines and delivered on time or even earlier. The editors are very friendly and provide useful advice to achieve the best results. Customer service responds very quickly, usually within one hour, and is very customer-focused. Incorrect payments are also refunded very quickly.
In the future, I will only use Editage’s services for my manuscripts. They never disappoint. Keep up the great work!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your thoughtful feedback and for choosing Editage for your manuscript support. We’re delighted to know that our timely delivery, responsive customer service, and dedicated editorial support met your expectations. Your trust and continued confidence in our services mean a great deal to us, and we look forward to supporting your future publications as well.
Regards,
Editage
Customer Service Team
I had an amazing experience with…
I had an amazing experience with Editage, they are capable to take care in your orders, they always respect the timing and the quality of what their doing, Editage one of the company which improves my work.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your kind feedback. We’re delighted to hear that our commitment to quality and timely delivery has supported your work. We truly appreciate your trust in Editage and look forward to assisting you again.
Regards,
Editage
Customer Service team
They will send you spam emails
They will send you spam emails, in which the unsubscribe button doesn't work.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
We sincerely apologize for the inconvenience caused. This is certainly not the experience we intend to provide. Please write to request@editage.com
from the email address in question, and our team will promptly unsubscribe you from all mailing lists. We appreciate you bringing this to our attention.
Regards,
Editage
Customer Service team
I really loved my experience with…
I really loved my experience with Editage. Their work was excellent—the editor paid close attention to the journal’s specific requirements and gave me clear reminders about all the adjustments I needed to make.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our editor’s attention to journal-specific requirements and detailed guidance were helpful. Your feedback truly motivates our team to continue delivering high-quality support.
Regards,
Editage
Customer Service team
Never use this company
Never, never, never use this company!! They’re a joke, have no idea what they are doing. They’re a scam!!!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
We’re truly sorry to hear about your experience and take such feedback very seriously. We would appreciate the opportunity to review your concern in detail—please write to request@editage.com
, and our team will investigate this promptly and work toward a resolution.
Regards,
Editage
Customer Service team
Qualified proofreading in accordance…
Qualified proofreading in accordance with the journal's submission guidelines
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you very much for your wonderful feedback!
At Editage, we are deeply committed to supporting you through every stage of your publication journey, and it’s always rewarding to know that our efforts have made a difference.
We sincerely appreciate your trust in us and look forward to assisting you with your future manuscripts.
Regards,
Customer Service Team
Editage
Antwort von Editage
Thank you for sharing your experience with us. We’re glad you chose our editing service for your first submission and wish you every success as you revise your paper in line with the journal’s requirements. Please feel free to reach out if you need any further support.
Regards,
Editage
Customer Service Team
Urgent Concern: Possible Scam and Lack of Customer Support
Notice of Fraud, Negligence, and Intent to Pursue Legal Action if You Retaliate
Editage is a fraudulent company that lacks qualified PhD scholars capable of proper proofreading. This misconduct will be publicly exposed, and I will issue a press release to inform and protect the public.
ChatGPT said:
Clarissa, Lorna, and several other professionals serve as caregivers for the disabled patient. This is our account:
Sneha Putsherry and Rachelle at Editage operate a fraudulent company. Their actions caused my disabled patient significant mental strain, resulting in hospitalization. They have demonstrated clear incompetence. A press release will be issued to formally warn the public.
Your team’s repeated failure to understand the scope of the assignment demonstrates a clear lack of the detail-oriented focus that was explicitly requested. We were precise in requiring that you proofread the work; any rewrites should have first been directed to the patient, as she is the author of the manuscript.
My legal counsel has determined that this conduct constitutes both fraud and medical negligence. Your customer support team at Editage has placed the entire medical team under significant mental strain, which ultimately led my patient to require emergency hospital care.
These issues will be documented publicly as discriminatory. Your customer service team repeatedly disconnected the line when we articulated our concerns.
If your company retaliates or refuses to accept accountability, we will escalate this matter legally. Any attempt to harm my patient or her work, publicly or otherwise, will result in immediate legal action against your company
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
At Editage, we take academic integrity very seriously. We’ve seen the concerns raised here and want to address them openly.
We were recently approached with a project that required reviewing case studies, identifying themes, and drawing conclusions — tasks that fall under authorship as defined by the International Committee of Medical Journal Editors (ICMJE) guidelines. In line with these standards, we declined the project.
While we understand this may have caused disappointment, protecting the integrity of research and authorship is central to the trust our clients place in us.
Our commitment remains clear: to provide transparent, high-quality, and ethical editorial support to the global research community.
Very disappointing experience – will never use again
This was my first time using Editage, and it will also be my last. The quality of the editing was unacceptable: there were still spelling and punctuation errors, terminology was inconsistent, and the formatting was not done according to my instructions. I expected a polished document, but instead I had to spend more time fixing their mistakes.
On top of that, customer support was inconsistent—sometimes unhelpful, and at times even rude and hostile depending on who handled my query. For a service that positions itself as professional, this is simply not acceptable.
I strongly advise others not to waste their time or money here. There are better alternatives that will respect both your work and you as a client.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Dear Brian,
I’m truly sorry to hear about your experience and how it made you feel. This is not the level of service we strive to provide. If you could kindly email us at request@editage.com
from your registered email ID with the job code, we will personally review your files and do everything we can to make this right.
Thank you for giving us the chance to address this.
Regards,
Customer Service Team
Editage
Very professional and trustable site…
Very professional and trustable site for editing, I have been using the service and highly recommend it based on my own experience with the excellent service
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you very much for your wonderful feedback! We’re delighted to hear about your positive experience and truly appreciate your recommendation. Your satisfaction is our top priority, and we remain committed to supporting you every step of the way in your publication journey.
Best regards,
Customer Service Team
Editage
Excellent editing
Editage's customer service is exceptional. The first editor failed to meet my need. Then, the agency offered me free recheck. The second editor did an excellent job, and I'm completely satisfied.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you so much for your kind words! We're glad we could make things right and that you were happy with the final result. Your satisfaction means a lot to us, and we're always here to support you with your publication journey.
Regards,
Customer Service Team
Editage
Professional service, great experience
My experience with Editage was great from the very beginning until I received the final draft. Their team professionally managed my urgent request and provided all the necessary help to ensure that my expectations regarding the timeline were met. The professional service was further provided by the editor, who did a great job in improving my manuscript. His/her work and thoughtful comments helped to deliver a better result than I expected. I want to express my sincerest gratitude to Editage, including their communication team, the editor who was responsible for my project, and the financial team for managing the details of my request. I am very happy my expectations were not only met but exceeded. Thank you!
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you so much for sharing your valuable feedback with us! We’re truly delighted to hear that your experience with Editage exceeded expectations. Your appreciation means a lot to our entire team—from the editor to our communication and finance teams. We're grateful for the opportunity to support your publication journey and look forward to assisting you again in the future.
Regards,
Customer Service Team
Editage
Editage Provides Excellent Presubmission Peer Review and Publish-ready Editing Service
Editage provides an excellent author experience through its genuine expert peer review of manuscripts. The presubmission peer review offered a valuable opportunity to enhance the quality of my work. I am highly satisfied with the service provided.
24. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Editage
Thank you so much for your kind words! We're thrilled to hear that our expert peer review helped improve your work and that you had a positive experience with us. We're grateful for your trust and look forward to supporting your publishing journey again!
Regards,
Customer Service Team
Editage
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.