Edenmoor Bewertungen 

1'807
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are p... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My first order from Edenmore was for a full roast including the vegetables, the Red Ruby rib roast was excellent as was the vegetables. Perect way to celebrate birthdays for both my son(45) and mysel... Mehr ansehen

Unternehmensdetails

  1. Metzgerei
  2. Hofladen
  3. Fischgeschäft
  4. Fachhandel für Tiefkühlkost
  5. Lieferant von Fleischprodukten
  6. Fleischgroßhändler

Vom Unternehmen geschrieben

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

1807 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 85 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.5

Alle Bewertungen

(1'807)

305 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

The food and customer service team are excellent

4-5 stars for the above but as soon as I saw DPD where delivering I knew trouble was ahead
My food arrived at about quoted time and I went in my home to unbox which is 15 foot from the door not 100 miles and low and behold aside of the steaks and chicken the sausage burgers and pork were all thawed out so instead of my planned bbq on Saturday night with family I had a unplanned one on Friday eating food I hadn’t planned on eating ,and had to go back out and replace the food I had to eat makes me reluctant to buy from edenmoor again to be honest as DPD are shocking at delivering food always comes defrosted

7. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

first time user

This the first i have brought from an on line butcher and will use these guys again . the meat came very well packed and labelled

13. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great food

I ordered Jerk sausages, various flavoured burgers, a jar of Sauerkraut, a rump steak. All have been delicious. No bits of grizzle or bones.

The meat, on cooking, appears to double in size! I assume it's the vacuum packaging that does it.

The packaging to keep things cool is biodegradable. Put the wool and plastic on to your gardens, not in the bin. How cool is that.

7. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My first order was for a full roast.

My first order from Edenmore was for a full roast including the vegetables, the Red Ruby rib roast was excellent as was the vegetables.
Perect way to celebrate birthdays for both my son(45) and myself(76), thank you.

5. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Edenmoor are an exceptional company ………

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their brief. Very important to me and mine.

Well packaged and when it was late - NOT Edemoors fault it was DPD - I telephoned and was helped by an efficient and helpful lady who sorted it all out.

Can recommend - will use again. 10/10

Ps. My dogs love the pet food!!

11. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

The quality of the meat is always…

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived which was disappointing. Every previous one was perfect but you do notice an issue like this as you pay for the quality.

Update Edenmoor followed up straight away and helped out. Great service

4. August 2026
Bewertung ohne vorherige Einladung
Edenmoor-Logo

Antwort von Edenmoor

Hi Mr Farrell,

Thank you for your feedback and for your kind comments about the quality of our meat. We’re disappointed to hear that some of the products in your recent delivery had defrosted, particularly as this is not the standard we aim to provide.

We take the care and quality of our products, as well as their delivery, very seriously. As this is the first issue you’ve experienced with your deliveries, we appreciate you bringing it to our attention and would always encourage customers to contact our Customer Service team directly so we can investigate what happened and assist where appropriate.

Best Wishes,
James

Bewertet mit 3 von 5 Sternen

The sausage and the duck strips had…

The sausage and the duck strips had almost defrosted when they arrived!!!
I had to cook them all straight away. Sausage tasted ok duck strips still in freezer.

4. August 2026
Bewertung ohne vorherige Einladung
Edenmoor-Logo

Antwort von Edenmoor

Hi Janette,

Thank you for your feedback. We’re sorry to hear the sausages and duck strips arrived partially defrosted. Our products are carefully packed to maintain the correct temperature throughout delivery, so this is not the standard we expect for our customers.

As we haven’t received any contact from you regarding this order, our Customer Service team hasn’t had the opportunity to investigate what happened or provide assistance. We would always encourage customers to contact us directly if there is an issue, so we can look into it properly and put things right where appropriate.

Best Wishes,
James

Bewertet mit 3 von 5 Sternen

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31. Juli 2026
Bewertung ohne vorherige Einladung
Edenmoor-Logo

Antwort von Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Bewertet mit 5 von 5 Sternen

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great quality meat

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing (so quite a bit wasted, hence 4-star review). Chicken waiting in freezer, but have ordered them before so know it will be good!

2. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Inadequate information and poor…

Inadequate information and poor customer service. The score would have been even less if not for the quick response. After reading the information provided assuring of the products being from UK grass fed sources, I made an order which I anticipated using over a few weeks. It arrived defrosted with instructions to eat within 3 days and not to refreeze. Nowhere in the title or food description does it mention the meat is frozen. I sent a complaint to customer servicees to explain it's a huge waste for a single person only to be told the information can be found under 'storage'. No recompense or good will gesture only that they would try to ensure the information is more easily available. Not much use to me and I'm very disappointed

28. Juli 2026
Bewertung ohne vorherige Einladung
Edenmoor-Logo

Antwort von Edenmoor

Hi Jax,

Thank you for taking the time to leave your feedback. While we're pleased we were able to respond to you quickly, we're sorry to hear that your experience did not meet your expectations.

We would like to clarify that, in your original email to us, you explained that your concern was that the products had already been frozen rather than that they had arrived defrosted. All of our meat is supplied frozen to preserve its freshness and quality, and this information is available on each product page within the Storage section, as well as in our FAQs.

We appreciate that this may not have been as prominent as you would have liked, and as mentioned in our correspondence, we are reviewing how this information is presented to make it easier for customers to find before ordering.

We understand your disappointment, particularly as you had planned to use the products over several weeks. However, as the products were supplied as described and the relevant storage information was available before purchase, we were not able to offer compensation in this instance.

We value all customer feedback and have taken your comments on board as we continue to improve the information available on our website.

Best Wishes,
James

Bewertet mit 5 von 5 Sternen

Excellent products and service.

I ordered for the first time from Edenmoor after the company I had previously ordered from for many years went out of business. I was extremely impressed by the efficiency and courtesy of Liz who answered all my questions very professionally. My order arrived, expertly packed and with quality products. I will most definitely order again and will recommend Edenmoor to others.

17. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Chicken

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good. work!

26. Juli 2026
Bewertung ohne vorherige Einladung

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