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Eden Mobility - Grimsby Bewertungen 

38
TrustScore 4.5 von 5

4.7

Victoria Street South 24, DN31 1DG Grimsby, Freshney Place, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Me & my sister was looked after at Eden .mobility shop in Grimsby by Jamie & Megan. The service was excellent by both who were so lovely, helpful and informative. My sister brought a mobility scooter... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really excellent service. Jamie was super helpful, recognised the needs and found us a great stick! Thank you.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Bought a wheelchair for the first time for my husband from Eden Mobility Grimsby. An excellent buy as this was a standout choice compared to other wheelchairs seen at other mobility shops. This wheelc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Went in for a mobility scooter. Jamie was amazing, helped us consider our options through highlighting different merits of various scooters. He took time to answer our questions and clearly knew his s... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Anbieter von Mobilitätsausrüstung

Vom Unternehmen geschrieben

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Kontaktinformationen

  • Victoria Street South 24, DN31 1DG, Grimsby, Freshney Place, Vereinigtes Königreich

  • 01472 800 617

4.7

Hervorragend

TrustScore 4.5 von 5

38 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 98 % seiner negativen Bewertungen beantwortet

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4.7

Alle Bewertungen

(38)

1'472 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Fantastic customer service

Fantastic customer service, really helpful and helped my nana with a new scooter. Got her everything she needs

27. August 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Hi Jade,

Thank you so much for your kind review! We’re thrilled to hear that your nana received such helpful support and that everything she needed was taken care of. It’s wonderful to know you had a positive experience with us.

We truly appreciate your feedback and recommendation, and we’re always here if you need anything in the future.

Warm regards,
The Eden Mobility Team

Bewertet mit 1 von 5 Sternen

Shocking After Sales

My husband bought a pre-owned scooter from Eden Mobility, within 2 days of delivery had to phone the company, the glass covering on the tiller kept falling out, they came out and put a dab of silicon on it, a few days later it happened again, they came to see it again a week after he phoned, said they needed to order the part, three weeks later the scooter stopped working completely, also the horn button fell out, only had the scooter for less than 2 months, sorted out now, been without the scooter for 3 weeks because they wouldn’t come out to sort it
If you get a mobility scooter from Eden, the after sales service is shocking & they can be rude on the phone when checking if things are in hand don’t return phone calls & we had to phone to confirm if they were definitely coming on the day they had said, we were to await their phone call the day before they were due

14. August 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Dear Dave & Kim,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you've faced with your scooter and the frustration caused by the delays and communication breakdowns.

We understand how important reliable mobility is, and it’s clear that our service fell short of your expectations and our own standards, in this instance. While we’re glad to hear the scooter is now sorted, we regret that it took longer than it should have and that you were without it for three weeks.

We’ve reviewed the service history and can see that multiple visits were made to resolve the tiller and battery gauge issues, and that the volt meter was eventually fitted. However, we also acknowledge that the process was not as smooth as you nor we would have liked, and that our communication could have been much better throughout.

Please be assured that your feedback has been taken seriously. We’re actively working to improve our after-sales service and internal communication to prevent similar situations in the future.

If there’s anything further we can do to support you, or if you’d like to speak directly with a member of our team, please don’t hesitate to get in touch.

Kind regards,
Eden Mobility

Bewertet mit 5 von 5 Sternen

Went to Grimsby shop Jamie was very…

Went to Grimsby shop Jamie was very helpful with my purchase . Would recommend Eden mobility to anyone.

21. Juli 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Hi Yvonne,
Thank you for your kind review! We’re so pleased Jamie was able to help with your purchase at our Grimsby store. Your recommendation means a lot!
Warm regards,
The Eden Mobility Team

Bewertet mit 2 von 5 Sternen

Shocking services when waiting on parts…

Shocking services when waiting on parts for mobilty scooter. 4 weeks nearly and still no confirmed date. No loan scooter offered either. Shocking service when a person cannot get out without it and paying the finance still. You state if the part will take time eden mobilty will provide a loan scooter to ensure you remain mobile. Not the case at all

9. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Went in for a mobility scooter

Went in for a mobility scooter. Jamie was amazing, helped us consider our options through highlighting different merits of various scooters. He took time to answer our questions and clearly knew his stuff. It was reassuring to have someone who had so much knowledge. I would highly recommend visiting Eden Mobility, they can advise, order items in and go out of their way to help you have a positive experience.

12. Juni 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your recommendation. I'm sure Jamie appreciates your kind words.

Bewertet mit 5 von 5 Sternen

EDEN MOBILITY - GRIMSBY

We went into Eden Mobility in Grimsby & was served by Jamie Dawson, my husband needed a mobility scooter, we looked at a pre-owned Bootmaster Elite, Jamie didn’t do a hard sell, explained fully on how to take it apart & the full details, he was very friendly, we asked the questions on which he answered fully

9. Juni 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your feedback. It's good to hear what a great job Jamie is doing.

Bewertet mit 5 von 5 Sternen

Very helpful staff

The company is doing well by employing charlotte and jamie (Grimsby store)
Both of them are very friendly, polite, knowledgeable and helpful.
Love my powerchair from eden.

9. Juni 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for leaving a review. I'm sure Charlotte and Jamie appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Very helpful and reliable

The person I care for comes into Eden and has had products from them.

The staff are friendly and polite. Very helpful and also very knowledgeable on items.

19. Mai 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your feedback. It's great to hear how well our staff are doing.

Bewertet mit 5 von 5 Sternen

Absolutely lovely members of staff

Absolutely lovely members of staff, Helped my auntie and uncle plenty of times and helps support their freedom to allow them to travel and spend more time out then being stuck inside.

2. Mai 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your feedback, we’re glad that we have been able to help your Auntie and Uncle regain their freedom back.

Kind regards,
Eden Mobility

Bewertet mit 5 von 5 Sternen

We were served by Jamie Dawson

We were served by Jamie Dawson, he was very helpful. The service was excellent and he made my mums purchase very easy

3. April 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your feedback Karen, Jamie always delivers an outstanding service to his customers new and old. We’re glad he has been able to provide helpful assistance to you in helping your mum pick the right product to meet her needs. We hope your mum enjoys her new product!

Kind regards,
Eden Mobility

Bewertet mit 5 von 5 Sternen

I like shopping here as Jamie and…

I like shopping here as Jamie and Charlotte are very helpful if I need to enquire about anything I wish to buy. The store is in Victoria street Grimsby. My husband and myself have bought a few items here in the past few years. I bet we have spent thousands of pounds in that time.

25. Februar 2025
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Thank you for your kind words Josephine, Jamie and Charlotte will be so happy to hear your wonderful feedback. We hope to see you back in our Grimsby store again soon.

Kind regards,
Eden Mobility

Bewertet mit 5 von 5 Sternen

having to have a new front steering …

having to have a new front steering completley renewed was a bit of a bind awaiting for new parts to arrive ...but..the end result fantastic cannot fault grimsby shop for all there help they gave me

6. September 2024
Bewertung ohne vorherige Einladung
Eden Mobility - Grimsby-Logo

Antwort von Eden Mobility - Grimsby

Hi Michael, We're happy to hear your issue has been resolved and you're happy with the service. The staff at Grimsby shop will be made up to hear your feedback!

Bewertet mit 5 von 5 Sternen

Excellent staff, would 100% recommend

Excellent service from all staff I spoke with at Eden Mobility, the first lady I spoke to was so polite and very easy to talk to. She took all details and explained everything to me in detail and answered all my questions I had. A second gentlemen man was also very polite and made things very easy to decide what I was going to go for with a motorbility scooter. The man that came to deliver my scooter was brilliant, he made sure I could use the scooter with no issues and made sure I could fold it down and get it into my house before leaving it with me, he answered all my questions and with me being younge made me feel better about having to use a mobility scooter. I will definitely be using them again in the future and would recommend them to everyone.

30. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Eden Mobility

I’ve been looking for a rise & recline chair online but was concious that I couldn’t tell the quality of the goods, and it’s a lot of money to lay out if you get the wrong one.
I’ve walked past this shop on a few occasions but my Anxiety always caused me to walk past. Today we finally made it in store. I wish now I had done it years ago. Jamie and Charlotte were so easy to talk too and immediately put me at ease. I explained my health issues and then tried two or three, out of probably 10 chairs that were on show, and was taken through all the various functions of each one. Jamie and Charlotte explained all the options for purchase and were so funny and chatty that we didn’t want to leave. I will definitely be returning when I need something else.

30. Oktober 2024
Bewertung ohne vorherige Einladung

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