Eclipse Traveler Bewertungen 

35
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TrustScore 4.5 von 5

4.6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My trip to Iceland with them was extremely put together, very enjoyable, and extremely informative. While the eclipse was blocked by bad weather, it still was a fascinating experience. They brought... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Wonderful trip to Chile: Santiago, Rapa Nui and the Atacama desert! Thank you for the great organization. The eclipse was amazing and the venue was delightful. I enjoyed the astronomers' lectures and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The trip was OK, but almost every item on the itinerary was changed without prior notice. For example, cities visited were changed; no trip was made to the penguin island. Also, the trip was expected... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We did a tour with Eclipse Traveler to Easter Island in October 2024. Our Tour Manager, Cengis Aras did a great job at managing all the details and making sure we were well informed and well taken ca... Mehr ansehen

Unternehmen hat geantwortet

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Solar Eclipse tours to worldwide destinations since 2001.


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4.6

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TrustScore 4.5 von 5

35 Bewertungen

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4.6

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11 Bewertungen in den letzten 12 Monaten

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Bewertet mit 2 von 5 Sternen

Logistics were weak until the local…

Logistics were weak until the local tour director took over. The itinerary didn't have meeting times or enough detail to prepare for a day until Esther, the local tour director heard complaints and created a more detailed itinerary. Transfers to and from the hotel weren't provided. Local guides in Houston and San Antonio seemed rusty and were often hard to hear. This tour wasn't up to the standards I'm used to when traveling, and I will search for another provider for future eclipse tours.

2. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Eclipse Traveler

Dear Sara,

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the logistics and communication during your trip. It’s disappointing to hear that the initial itinerary lacked the detail needed to help you prepare, but we’re glad that Esther, our local tour director, was able to step in and improve the situation.

We understand the importance of clear meeting times and reliable transfers, and we’re sorry that we fell short in those areas. We also appreciate your comments about the local guides, as we continuously strive to ensure they provide engaging and accessible experiences.

In the same group, we have received 95% great reviews, and most of the Texas Solar Eclipse travelers expressed their happiness despite the weather on Eclipse Day. As we always say, there’s no way we can control the weather, but we strive to select the best spots and locations for our guests to enjoy the experience. We’re also excited to share that many of our travelers from the Texas Total Solar Eclipse trip have already booked the 2027 Egypt Solar Eclipse Tour with us. This shows their confidence in our ability to deliver unforgettable experiences, and we truly appreciate their loyalty!

We value your input, as it helps us identify areas for improvement. We're committed to enhancing our services and hope you might consider giving us another chance in the future. Thank you again for your review.

Eclipse Traveler
Customer Service Team
Chuck Sanders

Bewertet mit 5 von 5 Sternen

4 1/2 minutes of totality in Mexico!

This was our second totality experience with Eclipse Traveler, and again, this exceeded our expectations by far! Very well run, with excellent hotels and meals, and the Astronomy guides and fellow astronomy nerds made it unforgettable. There is a lot of uncertainties that have to be managed right up until the last minute with these kinds of tours, and felt we were very well taken care of. Would definitely recommend! Looking forward to our next trip with them!

8. April 2024
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Antwort von Eclipse Traveler

Dear Kathryn,
Thank you for your amazing review! We’re so glad to hear that your second totality experience with Eclipse Traveler exceeded your expectations once again. It’s wonderful to know that our hotels, meals, and astronomy guides made your trip unforgettable. We appreciate your understanding of the complexities involved in these tours, and we’re thrilled that you felt well taken care of. We can’t wait to welcome you on your next adventure!

Respectfully,
Eclipse Traveler
Customer Service Team
Chuck Sanders

Bewertet mit 3 von 5 Sternen

Need end of tour day day timing to make Dinner Plans

One thing that the tour company could have done a much better job of is having a time for each day when we would be back at the hotel, so that we can make Dinner Reservations far enough in advance....at least 1 week before we were to arrive. A second thing was that the Astronomy Guest Speaker should have been scheduled immediately upon our return to the hotel. Instead there was an hour and a half wait and hence too little time to go out to Dinner before the talk and too late at night for dinner after the talk. On the plus side, our Eclipse Hostess Esther was very delightful with a good sense of humor and the Hotels we stayed at were very nice.

2. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Eclipse Traveler

Dear Bill,

Thank you for your thoughtful feedback! We appreciate your suggestions regarding daily timing and dinner planning. We understand how important it is to have clear schedules, and we will work on improving communication about return times to help with dinner reservations. We also take note of your comments about the timing of the Astronomy Guest Speaker and will consider ways to enhance the overall experience. We’re glad to hear you enjoyed Esther’s company and the quality of the hotels. Thank you again for your insights, and we hope to provide an even better experience on your next trip!

Respectfully,
Eclipse Traveler
Customer Service Team
Chuck Sanders

Bewertet mit 2 von 5 Sternen

not worth what we paid

We arrived late due to storm preventing plane to land. And so we Ubered to the Space Center to catch with the tour, but the tour was very short and everyone went back to the hotel to spend the afternoon on their own. We didn't get our breakfast voucher for the three days at the first hotel. Even when we asked about it, she didn't know anything about it. Then we asked the hotel, they didn't know either. So we had to buy our own breakfast for the first three days. Had one hour at the Space center, next day is on our own day, third day is travel day to another hotel. Tour of other places are disappointing, some just quick drove by. They gave us lot of time shopping. The eclipse day(last day) is ok, dinner was good. BTW, that's the only dinner provided.

9. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

A Company Run by the Seat of Its Pants

The fact that I received this email addressed to "Mexico Eclipse Travelers" is typical of the way this tour company works. I did NOT go to Mexico, but to Texas. Throughout the tour, everything was just a bit - or a lot - off, from the opening night, in which the presenter seemed to not know that this was the computer age and one could use slides to back up the info being shared, or continuing on a tour where it seemed as if it was almost being planned as we traveled. I have traveled to more than 100 countries over 30 years, and this was the least professional group I have ever traveled with.

2. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This was the best trip by far

This was the best trip by far. It was a total solar eclipse , so we could see all the phases. We were given eclipse glasses, a pinhole viewer, and a solar filter for a telescope . The eclipse lasted for about half an hour.We had an amazing weather for the eclipse, and it was best experience of my life.

12. Mai 2022
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Antwort von Eclipse Traveler

Dear Jessie,

Thank you for your wonderful review! We’re thrilled to hear that your trip was the best one yet and that you enjoyed all the phases of the total solar eclipse. It’s fantastic that the weather was perfect and that you had everything you needed to fully experience the event. We’re honored to have been a part of such an amazing moment in your life! We hope to see you on another adventure soon!

Respectfully,
Eclipse Traveler
Customer Service Team
Chuck Sanders



Bewertet mit 3 von 5 Sternen

Clear eclipse but logistical problems

The venue for the actual eclipse was great and we had a very clear day! Although it was not on the exact central line (about 40 seconds off), we did see totality. The logistics for the trip kept changing, including the eclipse site, hotels, flights and tours. The tour company did not help at all with transfers in Santiago. As a single, older adult, I had a great deal of problems. The airport was chaotic given that Santiago received 800,000 more visitors than usual. That is likely to happen for the next eclipse.
ET personnel did not monitor our group in airports or give clear directions for how to go through customs, find gates etc.. The tour company focused on the eclipse and had 3 astronomers with the tour but their time was unevenly split between 4 bus loads of passengers. I won't travel to Chile again or to another eclipse with this company. I would discourage singles, esp. adults older than 60 to travel to Chile or with this company. But I did see a total eclipse, Silla Observatory and Easter Island (Rapa Nui) so am satisfied!!.

19. August 2019
Bewertung ohne vorherige Einladung
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Antwort von Eclipse Traveler

Hi Christine,
I am sorry to hear that you had had some problems for the transfers in Santiago and at the airport. We do offer private airport transfers for passengers who sign up for it and we offer complementary airport transfers for passengers who book our group flight. For individual flights, arrival-departure times vary and we cannot provide private transfer services without charging the extra cost.

We did provide check-in assistance for all group flights during the tour. Only time we did not provide assistance at the airport is the initial arrival and final departure of the passengers who booked their flights on their own since there are multiple flights and schedules and it is out of the group travel plans.

I am glad to her that you had enjoyed viewing the total eclipse which was the highlight of this tour. Yes, we had to make changes on the logistics in order to provide the best viewing experience to our travelers. Many other companies missed the total eclipse or saw a partial eclipse, but thanks to our expert astronomers we had the best location.

Chile has a lot to offer, but it has high altitudes that may not be suitable for some travelers especially the ones with health problems. Most of our tours include lite-moderate activities which are suitable for most travelers from various age groups with an active lifestyle.

We hope to host you on our future tours and we certainly can arrange private services for you at the airports to make it an easier experience.

Kind Regards,

Shebby

Bewertet mit 5 von 5 Sternen

Another amazing trip !

Another excellent total solar Eclipse Trip with Eclipse Traveler. This was my third total solar eclipse with them. We had astronomers with us during the entire trip. Not only did we get to see a spectacular total solar eclipse in the Atcama desert with a big white tent filled with tables and chairs. We were treated to appetizers, multiple meals with fabulous food, desserts, wine and champagne to celebrate. I was completely surprised when we walked to a nearby restaurant and had a wonderful sit down lunch of multiple courses. It was a first class event in the Atcama desert!! Throughout the trip when he had lectures and went out at night to view the southern hemisphere sky with the astronomers. We got to go to the Silla and ALMA observatories. We also had a wonderful tour through Chile( Santiago, La Serena, Valparisio, San Pedro de Atcama , Santa Rita winery ) and Easter island. Easter island history of the Moai & Birdman cultures was fascinating. I could not believe the size of the Moai. Easter island is beautiful with all of its volcanoes and Rapa Nui people!

27. Juli 2019
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Antwort von Eclipse Traveler

Thank you for the great feedback! Hope to see in Antarctica in 2021!

Bewertet mit 4 von 5 Sternen

This was a fantastic trip

This was a fantastic trip. My only regret is that there were so many people. We had four busses of travelers.

27. Juli 2019
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Antwort von Eclipse Traveler

Hi Allison,
Thank you for the great review and feedback. We take your recommendations to make the group size smaller for our 2020 and future tours. We will follow different itineraries with smaller groups from now on. I hope you can join us again!

Shebby

Bewertet mit 5 von 5 Sternen

Eclipse Traveler Chose the Ideal Location

Eclipse Traveler studied the weather and traffic patterns and chose the ideal location for the perfect viewing experience.

24. Juli 2019
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Antwort von Eclipse Traveler

Thank you Dina !

We hope to see you again on our total solar eclipse tours.

Shebby

Bewertet mit 5 von 5 Sternen

Fantastic Experience!

This was a wonderful trip!! In addition to seeing an amazing total solar eclipse, we experienced other fascinating areas of Chile, including the Atacama Desert and Rapa Nui (Easter Island). The accommodations were excellent!! I feel very fortunate to have traveled with this company and plan to travel with them again!! Thank you so much, Eclipse Traveler!!

18. Juli 2019
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Antwort von Eclipse Traveler

Dear Julie,

Thank you for your fantastic review! We’re delighted to hear you had a wonderful trip and enjoyed the total solar eclipse along with the stunning sights of Chile, including the Atacama Desert and Easter Island. It’s great to know that you were pleased with the accommodations as well. We’re honored to have been part of your journey and can’t wait to welcome you on your next adventure with us. Thank you for choosing Eclipse Traveler!

Respectfully,
Eclipse Traveler
Customer Service Team
Chuck Sanders

Bewertet mit 2 von 5 Sternen

Too big to handle well

This tour was way beyond ET's logistical capacity, with way too many people for them to handle. The Eclipse site was great (with bathrooms for the first time, apparently). But everything else on the itinerary was changed continuously. Some "included" items were now extra. They left late and arrived late, causing dinners as late as 8:45 PM, followed by an early morning launch. Multiple times the buses had busted toilets and desperate riders. The day trip to Valparaiso was a long bus ride through town, lunch (nice!) and visit to a poet's house, then back, not much there. The Elqui Valley visit started so late, some missed the Pisco factory tour and others got back very very late. General disorganization many days. Once the bulk of the group left after 6 days, things went much smoother. The hotels and food were great - chops for that. If ET sticks to smaller groups they should be fine. (PS, even the staff got stressed out trying to handle the mob of guests.)

17. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

The trip was OK

The trip was OK, but almost every item on the itinerary was changed without prior notice. For example, cities visited were changed; no trip was made to the penguin island. Also, the trip was expected to be a small group, but had over 100 people. Finally, an inordinate amount of time was spent on the bus. I didn't rate it worse because there were explanations for all of this. The season made the water around the island choppy. More people signed up than expected. The trip did not live up to expectations because of these unexpected changes.

17. Juli 2019
Bewertung ohne vorherige Einladung
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Antwort von Eclipse Traveler

Hi Maureen,
Thank you for sharing your experience with us. It is very valuable to have this feedback to make our tours a better experience for future travelers.

As you have mentioned, we had to make changes in the itinerary in order to provide the best eclipse viewing experience for our travelers. We plan these trips 3-4 years in advance and as the day of the eclipse approaches, we have to check the weather conditions and other logistics to make sure we have the best spot. Therefore the changes in the itineraries are inevitable and it is clearly explained in our terms and conditions that we have a right to make changes as necessary. This year we had clear skies and a great eclipse view thanks to the hard work of our astronomers to make the predictions.

The Hubolt Island visit which was in the original itinerary was an option to La Silla Observatory visit. It clearly stated in the itinerary that we would visit the Hubolt Island OR La Silla Observatory on that day based on the weather conditions. Because the seas were high, we opted for the La Silla Observatory visit. I am sorry that you are disappointed, but i want to clarify that the island visit was one of the two options in the itinerary.

Again, thank you for sharing your experience with us. We will make sure to provide a better service to our future travelers based on your feedback.

Kind Regards,

Shebby

Bewertet mit 5 von 5 Sternen

This was an incredible tour experience

This was an incredible tour experience, incredible eclipse. The logistics they did to make this an unforgettable experience for us is truly amazing. I loved our tour guides, and was so impressed by the quality of the hotels as well. I cannot wait for out next trip with this company - we had already booked for the Argentina tour next eclipse and I am so looking forward to it. It is really comforting to know we are in such good hands.

10. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Awe inspiring eclipse

Summary: An excellent tour. 5 stars.
Positives: I can not imagine a better experience on Eclipse Day, July 2, 2019. The site and weather were perfect. The trip to La Silla Observatory was also fantastic - both the scenery along the way and the time on the mountain. Food was plentiful and good, especially the delicious seafood. Hotels were great. Local guides were great. Astronomers were fantastic. I especially benefited from discussions with Laura Danly from the Griffith Observatory. I really enjoyed my interactions with many of the 140 interesting people on the tour.

Negatives:
One day was an excursion to a Pisco factory in Elqui Valley including a stop at Gabriela Mistral's home. There was too much bus travel that day for my taste. I would have preferred some time along the way to hike around the hills and take some photos.

Conclusion: The trip was wonderful, well worth my while. I would travel with this company again.

10. Juli 2019
Bewertung ohne vorherige Einladung

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