Dundas Estates Bewertungen 

I was looking to move house and it was a spur of the moment idea to look into a new build. On visiting Gilbertfield Woods Estate I met with Gail the sales person who could not have been more helpful in talking me through the different types of builds that were available and it didn't take me long to make my decision. I used to visit the sight to look over the fence and watch my forever home taking shape from afar. Gail gave me plenty of help and advise regards the fixtures and fittings and regular updates along the way on the progress until I picked up my keys last week.

So far loving our new home. This is my 3rd new build property, and my best experience with a building company to date. Special thanks to Irene, Sally, Linda, Pat and Steve, they have all been informative and helpful. Nothing has ever been a bother and has really made it a stress free and enjoyable experience getting into our new home. They’re customer care has allowed us to be excited rather than stressed moving into our new home.
In regards to the quality, again I’m very impressed with Dundas. We have minor snagging to be done, which is to be expected…will update review once all snagging complete.
Still living on a building site at the moment, but all workers nothing but courteous and more than happy to move machinery to let us in and out the property….which when you first move in, seems to be about 100 x/day!
Overall really am very impressed with the customer experience and the build quality, would highly recommend

Be wary of the builders & customer care team.

We have been in our home now for around a year and a half, in that time we’ve had a torrid time trying to get many of our snagging resolved. Always blamed on the third party companies and always being someone else’s fault.

Every resolution, is an argument - so much so, having to approach CEDR to discuss a resolution as the builder accepts no accountability for their failings in service, referring everything back to the buildmark.

The sales process was fair enough, the woman who works on site is fantastic, polite and very friendly - some of the tradesmen are just as fantastic, however they’re has been such a turnover in 18 months from the staff that should tell you how the business is run - from a senior management level down.

Property had a lot of snagging issues, some small, some larger (garden wasn’t as sold for example).

Unfortunately it comes down to customer service, for which, the company seems to think that it’s above accountability.

Your time is as precious as there’s, remember that. They will take up weeks of your time with failed appointments, false promises and lead you to think they will help - when they won’t.

Literally every time something has went on, it’s been somewhat of a battle apart from a couple of occasions, and these were fixed primarily by the former site foreman who recently left.

If your swaying between here or somewhere else, I’d maybe consider the other site (dependant on their reviews).

Excellent experience from start to finish. Lots of communication and very understanding. We are so pleased with our beautiful house and so glad we chose Dundas.

We cant thank Gail at the beginning and Linda enough for there amazing friendship guidance and help along the way waitin on our dream home we are in love with it and we’re part of making our dream come true I see some negative comments about builds etc this is just life on life’s terms and sure with the right attitude and approach the fixes will be done our house was put back couple a times because of covid but new wasn’t Linda or the guys fault they were great with updates and also an open door on site to pop in and would bring the drawings out plus regular updates we are really please with our new home and the service we received thank you very much to Gail Linda dundas George frank and all the team for making our dream Possible . Stephen & Elizabeth x

Thank you to Linda for the excellent service we received when purchasing our Dundas, Lewis home at Calderwood Village. Linda has been an absolute star from start to finish. Supporting us along the way, keeping us fully updated and helping us with our choices and extras ensuring we had time to get them right and we were 100% happy with them all. We got our keys on Thursday and to say we are delighted is an understatement. Thanks to everyone at Dundas for building our dream home. Linda we can not thank you enough for making the process so enjoyable. Tam, Paulline, Callum, Aaron and wee Miko x

Houses and estate well designed. Build quality so-so, but generally acceptable. Finish and 'hidden' (quick fix repaired) damage to fittings such as bathroom ceramics, and crap paintwork detracts from what would have been a fantastic purchase. Our local mgr on site at the time 'Frank' did everything he could to avoid you once you raised an issue on the finish etc... I had damage porcelain bathroom appliances...ended up replacing 2 sinks and and toilet at cost. Told the aforementioned man on site that I had a crack on a small window, and as shown to his Boss (!!) The previous week who said tell him... His response.... ,"We've got service problems with the glass supplier of you can wait a few weeks"... Circa 6 years on.... NOWT!! ... BEST BIT FOLKS... THE GLASS SUPPLIER/MANUFACTURER FOR MY WINDOW WAS THEIR IN-HOUSE SISTER COMPANY!!! TALK ABOUT BULL#H#T!

Been in our home now for 2 years Uphall Station Village and have had a great experience from Dundas from start to finish , Janice from the sales office being great all the way through the buying experience keeping us up to date , Initial snagging was completed quickly with the local team , and after care service even through covid was great , contrary to what i have seen Megan and team do a great job and are very responsive , i think sometimes its how you speak to people will dictate how you are responded to at the end of the day these guys are trying to help

All in all a great experience and I would recommend Dundas homes

We moved to our property on the 29th of January 2021. As first-time home owners we were really excited about our new home and start of our new lives. Unfortunately, what supposed to be great experience turned out to be a nightmare. On the day we’ve moved in we discovered that there’s scaffolding from neighbouring property is on our land on part our front and rear garden and side of the house. We were told by site manager that day that outstanding external works will be completed within two weeks. As spring was approaching, we booked landscapers to do our garden before summer, however there was no sight of any works being done to the house next door. The house next door isn’t site priority as they’re not planning to sell it for next few years, therefore it has been deprioritised alongside with completion of works to our property. We have reached to the site team multiple times requesting scaffolding to be removed as promised so we can continue with our garden works. We didn’t get anywhere. We lost deposit for landscaping and didn’t get to use our rear garden until June. Our fence hasn’t been completed until end of July. We have complaint multiple times, were assured by Managing Director of the Company and Head of Sales and Marketing that any outstanding works to our plot will be priority. And today at the end of September I’m sitting in my living room looking at my front garden being unfinished, no grass, growing weeds, uneven surface ect… And I can also see landscapers working on gardens of unoccupied houses… Just want to cry and move out. Never felt so undervalued and humiliated. Since we moved in we had to beg and fight for everything - for any works to our house to be completed. We were robbed from our garden for so long, never managed to sit at the front of the house and enjoy the sunset. Still trying to understand why? Is it because we are gay couple? Is it because I’m foreign? Why us? I don't know but it really hurts... I feel ill thinking of how mistreated we were and still are. I only feel stress and anxiety about whole experience and how Dundas is dealing with us. So please if you don’t want to be in a similar situation - stay away! DON’T BUY FROM DUNDAS!

Just purchased our first home through Dundas and have been really happy with the level of support provided. Gail was always happy to answer any questions we had and always kept us up to date on any changes or delays due to the pandemic. It's been a tough and stressful process but we feel that this was made easier through a good level of communication which contributed to our confidence in Dundas as a whole.

I have just purchased my new flat from Dundas and the whole process has been painless and stress free as a result of the fab service received by Gail from the sales office throughout! She kept me up to date every step of the way and at no point did I feel myself chasing for updates. I cannot fault the service I have received by Gail and Dundas in any way and wouldn’t hesitate to purchase from them again in the future. Thoroughly recommend getting in touch with Gail if you are looking to purchase a Dundas home.

I have recently purchased a house at Calderwood Village and cannot rate Gail highly enough. From the very start she has made the buying process very easy and has kept me up to date with the progress of the build all the way through. She has gone over and above to help me and answer all questions. I would happily recommend Gail’s services to anyone looking to buy a new build. I can’t wait to move in!

Got my keys to my flat last week. I love it. Gail from the sales office was fantastic through out the whole process . She event took the time to call me to inform me about the new phase as I missed out on the first one.

My experience so far from moving into my first home with Dundas has been great. Gail has been a breath of fresh air and is so quick to help when needed. Whenever I have a question, wether it be minor or not she is there to help. My partner and I couldn’t thank her enough for her help from start to finish, we can’t wait to make our house a home😊

Having just recently moved into my Dundas home, I am delighted. Gail is so helpful, professional and made the whole experience from start to finish a pleasure. Any snags I've had have either been rectified, or are in the process of being dealt with. The work men and Jim are also very professional, polite and courteous.

We recently bought our home with dundas and Gail helped us through the whole process. Gail was amazing and so attentive throughout and I can't thank her enough for all the help she gave! She made the whole process easy and it was honestly a pleasure buying with her.

Aftercare has been great so far, everything reported has been dealt with quickly, or is booked to be fixed bar a few. The guys on site are great, polite and quick to help.

That said, there has been some issues that really shouldn't be there, some outwith the sites power, but others with a potential lack of finesse or rigour. Overall the house is of a very high quality finish. These issues have been quick to be rectified (as in within hours).

So far so good!

My partner and I bought our first home in Uphall Station Village. Janice from the sales office was amazing. From start to finish buying the house she was by our side helping us, thanks Janice.

Our house is stunning to look at and really had nothing major to report with snagging. We had about 40+ snags we found on the day of getting the keys.

We were told that our house will not be fixed until covid allows as they can’t come in. Although we had external snagging what could have been done, it wasn’t.

We had half our fence in the garden not completed due to property next door having scaffolding up. We got told this would be completed in 2 weeks of us moving in. 5 months later and having to escalate to contracts manager and then director of construction we finally had the scaffolding removed. (Baring in mind I had to contact the director all via email, and was made to feel like I was the problem and a liar)

Finally after chasing around the site team we had our fence completed. We still don't have full use of our boundaries as Dundas have occupied our plot for 6 months and are completely ignoring us and fixing the work they started.

I was also a victim to homophobic abuse from a member of the staff that was in my garden putting in more soil as they never put enough to begin with. I questioned what they were doing and one member of dundas staff told me that he will not do the work required if I don’t accept the soil they were trying to put in my garden (what was full of rubble) I asked him to leave my garden and I was then received a verbal abuse about my sexuality.

I’m six months in to what was meant to be our dream come true and in reality it’s just a constant battle to try and feel like a valued customer, I have contacted my bank and have a substantial payment to get out of my mortgage but at this rate I’d rather pay it than constantly have to deal with Dundas who have zero interest in our happiness.

To sum up for you what Dundas Customer service is, in the words of the Site Manager George at Uphall Station Village 'You are not going to get a Mercedes or BMW finish here pal' BMW is 60k and the house is 285K and my HOME so I was expecting a lot better than a comment like that.
I really wish it was different and I hadn’t experienced any of this as I wanted to settle down and make a family here with my partner.

I hope this review will maybe be seen by Dundas so they know that customers can’t be treated like this. Make your customers feel valued please.

The only reason I have given 2 stars is because of the sales staff. We bought a home in Calderwood Village and Gail was amazing to work with. However, once mortgage was paid out and we moved in there was no aftercare! No snagging has been fixed, the managers on site aren't interested and just avoid you or make excuses. There is no aftercare at all! I have sent numerous emails and had no response. Terrible customer service!

This is our 3rd new build property and by a country mile the worst post purchase experience we have had.

The onslaught of Covid has given many industries significant challenges and I have been extremely patient with the issues we have had (most of which were raised way before the pandemic began and therefore had plenty of time to resolve). My biggest issue now is the lack of detail and significant switch in tone of the communication which is unhelpful and often with lengthy delays in responses. There has been a significant switch in tone as if somehow I am the problem by chasing up issues. There is a growing swell of anger amongst many residents on our development who have broadly similar challenges in what should be well built homes and I very much anticipate this going to local press at some point based on what many residents are discussing. The finish (internally and externally) on these houses is terrible and there is no ownership at any level. We moved in over 2 years ago and the level of follow up required on these houses is alarming.

We recently bought a house from Dundas Estates in Milnathort. A retaining wall has been built in the middle of the rear garden and according to Perth and Kinross council has not been built in accordance with the approved plans and is therefore unauthorised. We will therefore never be able to sell our house along with a whole street of new homeowners.
Also once you have bought a house from Dundas forget about any snagging issues being solved.