Dreams Bewertungen 

After visiting the store today, you can tell the staff love their job, especially Emily who went above and beyond to find our perfect mattress. The overall hospitality was fantastic and my wife and I cannot be thankful enough.

Absolutely brilliant experience today at Burnley dreams.

UPDATE: NO STAR GIVEN. IM TOLD I NEED TO PAY £500 FOR THE DIFFERENCE BUT HOW THE HELL CAN YOU DO THAT WHEN IM NO.1 IN THE Q AND TOLD WE WILL ANSWER YOUR CALL IN ONE MINUTE ON THE PHONE BUT HAVE BEEN ON HOLD FOR OVER AN HOUR SO HAVE HEARD THAT 60 TIMES SO FAR. AS I DONT HAVE AN ACCOUNT I CANT PAY ONLINE WHICH IS ABSOLUTELY ABSURD. I WILL NEVER EVER BUY A DREAMS PRODUCT AGAIN.
Bought a mattress in-store 2 months ago. Trying to claim my 100-Night Comfort Guarantee. Customer service lines are unreachable, and two different stores have refused to help me. I want to exchange so an earth am I supposed to do that especially as there's an offer on for the Falmouth Kingsize I want instead.

Very good and excellent service and goods delivered promptly

We were made to feel welcome as soon as we arrived by Michelle. She was very efficient and knowledgeable with a pleasant personality. She tested our needs on the bed simulator and then showed us examples of its recommendations in the store. We ended up buying a bed and Michelle helped us through the whole process. In a time where good customer service is becoming the exception it was very nice to see its alive and well at Dreams.

Shocking service. Ordered bed 6 weeks ago along with assembly. All that got delivered was a mattress. No one knows where the base is. I have nothing to sleep on. Called customer service and there is only live chat with 203 people in front of me.

I am writing on here as I am very disappointed with the service I have received from Dreams. We purchased a bed on 5th July at the Maidstone Branch - all went smoothly and the sales lady was very nice. After we paid fully for our bed we were asked to choose a delivery date which we did of 3rd August. On the day before, I hadn’t heard anything so I rang through to their Customer Service number. This took me an hour and a half to get through! When I finally spoke to someone, they said that our delivery date had been changed to 11th August. I was annoyed as we had not been informed of the change. They did offer a £150 discount as way of an apology.
11th August arrived (today ) and I had not received any notification again. I rang Customer Sevices again (over an hour wait ) and also went into the online chat to see which would be the quickest option. After an hour and 25 minutes- I finally had a reply from the online chat and they told me that the bed was now down to be delivered on 2nd September!!! This again meant that I had had no notification of this change. They offered me another £200 as compensation. I really hope that we do get our bed delivered on the 2nd - I have lost total confidence in them now

So disappointed after amazing experience with Reece when I ordered a £2500 purchase. Been counting down for delivery this Friday to be told not in stock and don’t know when it will be. So I’ve sold my old base and come Friday no bed. I purchased this bed due to health issues. To top it off I’ve been offered 2 silent night pillows free. I asked if someone could call me as yesterday I was 177 in Que and I’ve just been told they can’t call out. The only time you can speak with someone is when placing new order. I’ve just sent email to Jonathan Hirst CEO so I’m hoping he will make it right and get someone to call me.

Have to say Peter has been amazing. Thank you for contacting me and resolving my issue. It’s much appreciated.

Great help from Rachel @durham to choose my mattress today. Really listened to my sleep preferences and mattress experiences! Sleep position diagnosis gadget was amazing!! Very happy with the mattress choice I've made!

More like a protracted nightmare. i bought 3 double beds with underbed-storage, and a wardrobe. i was also gifted a set of pillows. and so the farce began. i could not get a definite date for delivery but eventually that was sorted, after a number of follow up calls. then it turned out that the wardrobe came from a different supplier and could not be coordinated with the beds - it arrived 2 weeks later. again, it required a number of follow up calls. we paid extra for installation across the board. the beds were installed. the wardrobe was left at the front door. the delivery people, from a different supplier, assured me that installation was not included and refused to do it. then the lift mechanism on one of the double bed's under-bed storage failed - a nut had been forced onto the bolt and stripped the thread. the nut came loose and couldn't be tightened. i asked for a replacement and was promised one. nothing for 2 weeks. i called again. no parts available. then 2 parts were sent, 2 weeks later, 3 days apart. every time i need something from dreams, it requires at least 2 calls. i am currently on hold for 40 minutes, to arrange, for the third time, for the replacement parts to be fitted. i wish i had never placed an order with dreams. they are completely rubbish with their customer service, and the whole experience has been one of continued frustration. unless you have the patience of a saint, avoid at all costs. i cannot believe that so much can go so wrong - what a shambles. oh, and the free pillows were delievred early so went missing - they were finally delievred 6 weeks after we moved in, after 3 follow up calls. why bother?!

On a very busy Sunday afternoon, all staff were making themselves available, helpful with mattress selection and offered the mattress analysis as a solution. Very knowledgeable staff. Walked away with divan base, mattress and headboard- exactly want I was shopping for and within my budget! Thanks to James @ Cribbs. Looking forward to my new bed.

Debbie at the leicester branch was great! Friendly, informative, and got us what we wanted quickly!

We were served by Musa at the High Wycombe Dreams store and he was excellent. He was particularly patient as we were shopping for a new bed for our 94 year old mother. He showed us a variety of suitable mattresses and beds with headboards. He wasn't pushy at all but friendly, courteous and professional.

Came in to the Portsmouth branch and purchased a TEMPUR® mattress and a new bed base with storage + lifting controls.

Was supported by Mo, what a legend that chap is. Really nice to talk too, very friendly, knows all the products, both interesting and helpful to talk to.

When I arrived I was given access to an assessment service that checks hundreds(?) of your pressure points on your body; basically you lay on the bed and then move into your preferred sleeping position, it does an assessment on how you sleep and your particular pressure points and then recommends the appropriate mattresses. You take a pillow and then basically test all the beds until you're basically falling asleep while supported by the team, very modern, very cool.

I have issues with shoulder pain, so I then move to sleeping on my stomach, to then have back and hip pain; having spoken to Mo I ended up with a medium-firm Tempur, this man knows his stuff. I'm replacing an 8 year old Simba Hybrid - the fact I don't have to turn the Tempur just provides that much more convenience.

We also had Timi providing some assistance when I came back the second day with processing the order with Mo, very helpful and approachable. The dream team.

I should mention, I went next door to Bensons after my initial visit to Dreams to do my due dilligence, they grunted at me when I walked in, offered no assistance, just stood around looking awkward. Totally different service (if I had any?) - not in the same league. Didn't bother at this point, it was obvious who I should be buying from.

Highly recommend Dreams, Mo and Timi at this branch. Here's to another 8 years of decent sleep.

Dreams in Waterlooville were super efficient and very knowledgeable of their products. Hannah especially was brilliant and made my shopping experience so easy and enjoyable. I purchased the Annika small double bed with mattress and a tempur pillow. My guest room looks lovely and ready. Thank you Hannah and Robin for being so helpful.

Ashley (Straiton) could not have been more helpful. We are delighted with the mattress selected.

We visited Dreams looking for an ottoman bed but weren’t quite sure which option would be best for us. Mr Aslam was extremely helpful, patient and professional throughout. He took the time to understand exactly what we needed, answered all our questions and explained the different options clearly, without making us feel rushed or pressured.

The service was genuine and sincere, and we were even offered water, which was a lovely touch. We left feeling happy and confident with our choice.

A big thank you to Mr Aslam for his excellent customer service. We now look forward to receiving our delivery and enjoying our new bed.

Useless customer service and delivery. Ordered a bed in May and finally got a delivery date in July but then they somehow had it for a different address.
Complaint to customer service, which took many hours. Then a promise to deliver in August when exactly the same thing happened.
At this point I gave up and cancelled. Went elsewhere and had the bed I wanted 3 days later. Useless company. Do not use.

Went in to buy Ottomon Bed unsure about what's good etc. The service provided by Mr Aslam was outstanding and sincere. Our concerns and choices were well acknowledged and felt at ease. Left with good bed and mattress for our need. Thank you Mr Aslam once again, for the kind service provided and drink offered too.

please make this better and quote legal breaches Recently purchased the Yokohama Ergomotion bed for our disabled son and as normal paid the deposit to reserve it whilst we await for it to be in stock. We received to confirm that the bed was available to be delivered on the 29th May. However, we delayed this due to renovations at the house. We then made the final payment on the 5th August and arranged delivery for the 14th August, received a phone call from dreams who left a voicemail due to not being able to answer the phone, in which the message informed us that if we don't make payment to clear the balance then we would loose our delivery slot. On receiving the voicemail we called to find out what was going on given we had paid and after being kept in a que for 2.30hrs we were told that Dreams would not be able to deliver the bed as both slot and stock had been reallocated due to Dreams not updating their system to show payment being receive and based on this Dreams will come back to us to confirm when they can next deliver. Given that this bed is for my son who is disabled, he is now facing sleeping on the floor due to his old bed being collect on the 14th, Dreams response to this "nothing I can do accept get a manager to call you back within 24hrs" This is not good enough, I would not recommend this company to anyone and clearly their is something wrong with business as 2.30hrs waiting on the phone to speak to someone, customer service lines closing when wait times exceed 90mins and as for talking to someone on the chat you will grow old before you get to speak to someone, not to mention the clear breach of the consumer regulations act and the Equality Act