I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... Mehr ansehen
Although I have not made the purchase yet.....We met Amira at the Staples Corner branch and she was very helpful and knowledgeable and will be going back when the time is right!
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Staple Corner Retail Park, NW2 6LW, Staples Corner, Vereinigtes Königreich
- 02045402369
4.8
Hervorragend
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful and efficient staff.
Delivery was fast and assembly was done within 15 minutes. The drivers were very polite and friendly. Also very professional.
The sales staff at the store, were knowledgeable, kind, helpful and patient.
I am very happy with my purchase and friends and family love it too.
Thank you, Dreams! I will be recommending you and will definitely shop with you, again.
14. August 2024
Knowledgeable staff
Knowledgeable, friendly staff and products at competitive prices-great.
16. August 2024
We were taken care of by Abdul at the…
We were taken care of by Abdul at the staple corner branch and we could not have asked for better service. The time and effort Abdul took to ensure we picked the perfect mattress for us was amazing.
9. Juni 2024
Bewertung ohne vorherige Einladung
Excellent service
People in store are good, they treat you well
They know there business and you have much more choices
29. Juni 2024
Great service and timely delivery
Great service and timely delivery, with easy installation instructions
23. Juni 2024
Staples Corner Dreams
Both Akhil and Abdul at Staples Corner branch were brilliant. Really helpful!
3. Juni 2024
Bewertung ohne vorherige Einladung
Really good customer service with great…
Really good customer service with great hospitality
15. Mai 2024
I’m so happy with my purchase.
I’m so happy with my purchase.
Also the delivery and fitting was so professional
1. Juni 2024
Easy to shop, polite staff and phone calls to notify when they would be delivering the day before plus delivered within the time slot also with notification.
Polite staff in shop and the delivery men were the same
and from arrival to putting bed base together, were in and out within 15 minutes!
25. Mai 2024
Store salesperson
Store salesperson was great. Eve pleasant, was patient, spent time with me and answered all my questions amicably and professionally. As such I was able to make a purchase of bed during my visit.
12. Mai 2024
Excellent product
12. Mai 2024
Wonderful customer support
We had the delight of being served by your wonderful colleague Eve, who went above and beyond to make sure we knew what we were doing and that we were making the best decisions for our sleeping styles and bedroom layouts. We were greeted at the door and then got to try out the Sleep Machine which was a fun experience for my daughter and myself and incredibly eye opening (I always thought I preferred very firm mattresses but turns out medium is better for my shoulder and lower back pain). She then offered us coffees and drinks as we went through some options and helped us narrow down our long list by showing us colour options, letting us try the beds and suggesting changes, and even printing out the specs so we could view them alongside our floor plans. She was patient and funny and went the extra mile at every point, finding me a charger when my phone died. We feel confident in our decisions and are so excited for our new beds to arrive! Thank you Eve!
21. April 2024
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Extremely disappointed
Unfortunately the mattress is not the same as the one we tried at the Store. I am disabled and explained that i have a problem sleeping because of the back pain. The Mattress is to hard “like a piece of Wood” . I call the Store many time and no help to exchange as promised the 100 days exchange policy. Call the Head Office and again No One pick up and waited for over an Hour. Tried all option still cannot get thru. In the meantime cannot sleep and had to sleep on the sofa.
21. April 2024
Antwort von Dreams - Staples Corner
Good afternoon Adriana,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are finding your new mattress to be too firm. I am also sorry to hear that you have not been able to reach us.
I did try to call you using the contact number we have for you, but I could not reach you. As such, I have sent you an email and hope that we can arrange to speak in the near future.
Many thanks,
Kishan
Brilliant customer service and delivery guys!
Really good customer service and the delivery guys carried the mattress up 8 flights of stairs
21. April 2024
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