Dreams - Oxford Bewertungen 

187
TrustScore 4.5 von 5

4.7

Unit 1 Seacourt tower retail park, OX2 0JJ Oxford, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service given by the team especially the Assistant Manager ...he was brilliant answered all our questions which gave us confidence to place the order ...Excellent work

Bewertet mit 5 von 5 Sternen

The man listened to what I was looking for. And my price range and didn't push me or make me feel uncomfortable. Was very relaxed and knew what I needed. Very helpful with dates for delivery.

Bewertet mit 5 von 5 Sternen

Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... Mehr ansehen

Bewertet mit 5 von 5 Sternen

St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... Mehr ansehen


Unternehmensdetails

  1. Bettenfachgeschäft
  2. Fachgeschäft für Bettwaren
  3. Schlafzimmermöbelgeschäft
  4. Matratzengeschäft

Vom Unternehmen geschrieben

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Vom Unternehmen geschrieben

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktinformationen

  • Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, Vereinigtes Königreich

  • 01865502648

4.7

Hervorragend

TrustScore 4.5 von 5

187 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.7

Alle Bewertungen

(187)

14'140 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

My son bought a bed from yourselves on…

My son bought a bed from yourselves on September 5th. I left a 5 star review for the sales and helpfulness of St Clare of the Oxford depot in Botley. After a few weeks he contacted the store to enquire about a delivery date to which he was told the 5th of December!!! Come on Dreams do you really think this is acceptable? You were quick enough to take his money!! If I had known then what I know now I would probably of gone elsewhere. Don’t let the company down with a rubbish delivery time..

5. Dezember 2023
Bewertung ohne vorherige Einladung
Dreams - Oxford-Logo

Antwort von Dreams - Oxford

Good afternoon

Thank you for your review. Whilst I agree that the lead time is frustrating, the 12 week lead time was quoted at the point of sale.

This lead time was confirmed in a follow up email on 2nd October, with the delivery booked around 10 days later.

I hope now he has the bed he likes it. Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Bewertet mit 5 von 5 Sternen

We bought a new mattress from the…

We bought a new mattress from the Oxford Dreams store. We had first class service from the guys there. I would thoroughly recommend a visit if you are after a bed or mattress. There is plenty to choose from. My daughter had previously bought a bed, so we knew the service was good!

25. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dream Team…

We've received great service throughout our time visiting and purchasing from Dreams, Oxford. Nothing was too much trouble, refreshments were offered on our visit. Nothing was too much trouble even after our assessment we were given a range of mattresses to try of all price ranges. It was great to have the opportunity to defer the delivery a couple of times and when we did receive delivery of the bed the Dreams delivery team were great and nothing again was too much trouble.

9. November 2023
Bewertet mit 5 von 5 Sternen

Faultless Customer Service

The member of staff who helped us buy at bed at the Oxford store is a credit to Dreams. His knowledge was exceptional, he was courteous, friendly and polite. We visited late on a Friday evening about an hour before store closing, yet he greeted us fresh as a daisy and made us feel like we were the most important customers in the world. It is rare to find this level of dedication and customer service these days; I hope Dreams appreciate and reward him for his faultless customer service.

10. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I visit the botley store with my son …

I visit the botley store with my son the sales man was very rude asked us if we needed help but just stood watching us I was like no sorry we are just looking he tutted at us and said we'll look don't touch the beds we wasn't touching the beds , his behaviour shocked me I definitely won't go into that shop again was horrible experience. We only live down the road note the shop was empty obviously isn't child friendly and staff horrible unfriendly &rude ... I wouldn't recommend it to anyone

6. Oktober 2023
Bewertung ohne vorherige Einladung
Dreams - Oxford-Logo

Antwort von Dreams - Oxford

Hello Frances,

Thank you for taking the time to leave us your feedback,

I am sorry to hear of the experience you have had in one of our stores, we have since spoken and I have passed on your feedback to the relevant team.

Should you need any further assistance please get back to me.

Many thanks, Faye

Bewertet mit 5 von 5 Sternen

Very professional services

Very professional sales services and the bed I ordered delivered on time with very efficient installation services. My daughter likes the bed very much. Thanks to Dreams Oxford

27. August 2023
Bewertet mit 5 von 5 Sternen

Really pleased with our purchase

Really pleased with our purchase, and feel that we got good value for our money. The staff at Unit 1 Seacourt Tower Retail Park, Oxford were really helpful in helping choose our bed without any pressuring to make our purchase. The delivery men came when they said, were on time, courteous and friendly and had respect for our property when installing our bed.

3. Juni 2023
Bewertet mit 5 von 5 Sternen

The team were very knowledgeable

The team were very knowledgeable. Said to try the bed that is linked up to the computer, we thought it would be a load of old rubbish. But it works!! We are very pleased and enjoying great night sleep. And wished we done it sooner. We paid a lot of money for our old mattress so glad to ditch it after 6 months!! will always use Dreams now.

26. April 2023

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