Dreams - Inverness Bewertungen 

226
TrustScore 4.5 von 5

4.7

Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD Inverness, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The staff were friendly but professional and efficient. Answered our questions and looked up specific queries that we had. There was no pressure when viewing the mattresses and bed frames. We dealt wi... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From entering the Dreams store, we received both discretion while we browsed vast selection of beds, then sampled the electronic tester bed to narrow down our needs, and then received professional an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The assistant took time to let us try out several types of mattresses in the showroom before making our choice. The new mattress was delivered and the old one removed efficiently. Very comfortable - s... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Isabella was fantastic, such a lovely girl, funny and warm, she helped us choose the right bed without any pressure to buy. The manager (didn’t catch her name but very charismatic lady!) was fab too,... Mehr ansehen


Unternehmensdetails

  1. Bettenfachgeschäft
  2. Fachgeschäft für Bettwaren
  3. Schlafzimmermöbelgeschäft
  4. Matratzengeschäft

Vom Unternehmen geschrieben

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Vom Unternehmen geschrieben

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktinformationen

  • Unit 6c, Inverness Retail Park,, Eastfield Way, IV2 7GD, Inverness, Vereinigtes Königreich

  • 01463 490545

4.7

Hervorragend

TrustScore 4.5 von 5

226 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.7

Alle Bewertungen

(226)

14'501 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

The bed is of sturdy construction but…

The bed is of sturdy construction but the remote control is very cheap feeling/looking and awkward to use.
The led lighting is fine apart from under TV which shines straight out at you and I have now disconnected this.
Also this LG 43" TV's aerial socket faces straight out the back of the TV so a 90 degree bend adapter is required which is not supplied.
Basically if I had known of these issues prior to purchase I would definitely not have bought this particular model of bed.

8. März 2023
Dreams - Inverness-Logo

Antwort von Dreams - Inverness

Good morning Graham

Thank you for your review. I am sorry for the dissatisfaction with elements of your bed.

The feedback you have provided is useful, and this has been passed onto our technical team so that they can review with our supplier.

I have also emailed you with an offer of a resolution which I hope you will feel is suitable.

Many thanks

Peter

Bewertet mit 5 von 5 Sternen

Classy Bed

Having reviewed various adjustable beds I settled on Dreams 800I.
My visit to the Inverness branch was so enlightening and stress free,after trying out my choice of bed I made a purchase there and then..
The whole process was completed in less than 30 minutes.
Delivery time was excellent and the team who installed my bed were ahead on time,very courteous and professional beside being extremely tidy.
After almost two weeks my sleep pattern is settled...My circulation is greatly improved by morning and evening use of the massage facility..
The various functions and positions are easily selected with the remote control..Zero Gravity is truly a great position.
The usb charging points and the underbed lighting all enhance the experience with this bed.
In a nutshell,I'm one very happy customer.

5. März 2023
Bewertet mit 5 von 5 Sternen

EXCELLENT CUSTOMER SERVICE

From the moment we entered the store to the day my mattress was delivered the experience was excellent. A few days after I ordered my mattress I noticed it had been reduced further the sale , it was already half price so I contacted Dreams and they refunded a further £110 within 7days excellent customer service

17. Januar 2023
Bewertet mit 5 von 5 Sternen

Sweetdreams…

The assistant in Dreams was very polite and helpful in every way couldn’t ask for more. Would absolutely go there again for our next mattress. After our bed frame is delivered 👌 they offer a lovely hot drink.

29. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Warm welcome to store.12

Warm welcome to store. Range of mattresses in many price ranges. Attentive store operative. Not overly pressurising. Free delivery. Removal of old mattress for nominal fee. Quick delivery.

12. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had a great visit to the dreams…

Had a great visit to the dreams showroom in Inverness, Donnie was great. Helped us find exactly what we wanted and wasn’t the typical pushy salesman which is what sold it for us! Great offers and sales on. we had originally planned on buying king size but we went with super king as there was great savings to be made. Bonus is both bed and mattress is delivered in 5 weeks. Would highly recommend!

31. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I had a couple of questions about my…

I had a couple of questions about my recent mattress purchase, i.e. use of mattress protector and strong chemical smell from the mattress. Called and spoke to Tracy the manager. She immediately went on the defensive, talking in an agitated manner, butting in and talking over me, just generally rude. I Came off the phone feeling as if I had been in an argument about nothing because of her lack of interpersonal skills.

3. Oktober 2022
Bewertung ohne vorherige Einladung
Dreams - Inverness-Logo

Antwort von Dreams - Inverness

Hello Deborah

I am sorry to hear that your perfectly reasonable queries were met with a less than fulsome response.

Some mattresses, for instance those containing memory foam or ActiGel foam can produce an odour when first removed from the packaging. This is normal and completely harmless. The care instructions advise that you air your mattress in a well-ventilated room. The odour will disappear, but it can take up to 14 days.

I do not know the exact reason for the issue you are experiencing as I cannot identify your order from the information provided with your review. I have asked for more details via Trustpilot's Find Reviewer tool and as soon as these details are to hand, we will be in touch and look to answer any queries you may have.

Kind regards

Peter

Bewertet mit 5 von 5 Sternen

Excellent Relaxed Shopping Experience

Was allowed to look round the store at the different bed frames, to get a feel for what was available. Help was always close by, but sales assistant let us take our time and helped with useful advice. Bed machine was useful to help choose mattress. Service was excellent. Now looking forward to delivery of new bed.

25. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordering and delivery

I found ordering by phone and the delivery of my new mattress by an agent (I live on an island!) all very straight forward and would recommend this company as being reliable and helpful.

9. September 2022
Bewertung ohne vorherige Einladung

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