Visited Carlisle Store today, Wayne and Charlotte were very helpful and informative! Ordered a new bed frame, and very happy with the service
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Das sagen Bewerter
Visited Dreams at Carlisle, to purchase a matteress. Knowledgeable staff, with a great range of products. Stress free purchase. We purchased a single mattress for our spare room. The lady who served u... Mehr ansehen
Just been to dreams and bought a New Mattress !(did go to bensons for beds before this store and weren’t even acknowledged..there loss ) what a lovely welcome into store by Olivia she was an absolute... Mehr ansehen
We went to Dreams to purchase a new mattress and we tried out their Sleepmatch bed which recommends what type of mattress may suit you The staff were extremely friendly, patient and knowledgeabl... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 4 London Road Retail Park, CA1 2PD, Carlisle, Vereinigtes Königreich
- 01228 586918
4.7
Hervorragend
119 Bewertungen
Bittet Kunden um Bewertungen
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Verwendet eventuell KI als AntworthilfeMehr lesen
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Not even spoken to by staff ignored for 15min
Spent 15mins in the shop looking to buy 2 mattress, 1 member of staff serving the other 2 didn't even come over and ask if we where OK so we walked out. Your loss you could have sold 2 mattresses
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Dreams - Carlisle
Hi Barry,
Thank you so much for sharing your feedback. I’m sorry to hear that you weren’t helped in the store. I’ve requested a bit more information through Trustpilot, and as soon as I receive it, I’ll be in contact to see how I can put this right for you.
Thanks
Hassan
happy customer
was really happy with the service particularly impressd with the dreams sleep match mattress finder . really well layed out store and as i said very impressed with service i received great range of products and reasonable prices woul definately use again if needed.
12. August 2025
We were given time to look around then…
We were given time to look around then we got advice
11. August 2025
Best Experience
Fantastic service from Olivia, very knowledgeable and met my needs and exceeded expectations
1. August 2025
Bewertung ohne vorherige Einladung
Mattress very comfortable also getting…
Mattress very comfortable also getting used to the pillows.
1. August 2025
Good buying experience
Very pleased with the sale and delivery of our Tempur mattress. We're still trying it out and intend to make the most of our trial period. It's not the first mattress we've bought from Dreams and wouldn't go anywhere else.
22. Juni 2025
New Mattress
Very pleased with the new mattress up to now I would highly recommend Dreams to anyone thinking of buying a new mattress as the staff are very knowledgable and helpful very pleased with their service.
1. Juni 2025
Good service
I was served by Stacey and managed to get a Tempur mattress for a really good price. Everyone I spoke to was really helpful and friendly. Tom and Shay delivered my mattress and even carried it upstairs for me. Can't fault the service from everyone and definitely can't fault the price. Definitely recommended
7. Mai 2025
Made the ordering of a Dreams Bed Easy
I was greeted on arival, guided excellently through the choices of Beds & Mattresses, used the Sleepmatch to help identify the quality of mattress required, and made to feel it was all about me and what I wanted. Brilliant shopping experience
27. April 2025
Bewertung ohne vorherige Einladung
Great shopping experience
From the minute I walked into the shop the experience was great. The young lady that looked after me was extremely knowledgeable about the products, very pleasant and efficient. Thank you Olivia. Would highly recommend the Carlisle branch.
9. März 2025
From the moment we entered the shop we…
From the moment we entered the shop we were looked after properly. We were helped to consider various beds , ending up with exactly what we wanted. The bed was delivered when they said it would be and the delivery guys were very good indeed. This was a very satisfying buying experience. Oh! The bed is really comfortable too.
25. April 2025
Really pleased with the whole process…
Really pleased with the whole process from purchasing to the delivery. Now I’m enjoying my superbly comfortable bed . Thank you all for excellent service.
18. April 2025
New bed.
I had previously ordered a bed from an online company, but they let me down. No such problems with Dreams. I was kept up to date with delivery times and delivery was on the expected date. Very happy with the new bed.
5. April 2025
Excellent customer service in the…
Excellent customer service in the Carlisle store from Wayne and 2 ladies (sorry I do not have their names!) who helped us with our purchase. We visited the store several times before deciding on our final purchase and all the staff were very friendly and helpful during that time.
23. März 2025
Bewertung ohne vorherige Einladung
The staff were very good & helpful…
The staff were very good & helpful very friendly & the mattrass is lovely & so comfortable I've had brilliant night's sleep since I received my new mattrass.
21. März 2025
Very good service in the shop with…
Very good service in the shop with friendly and professional member of staff.
15. März 2025
The staff in carlisle are very helpful…
The staff in carlisle are very helpful and friendly The delivery lads are very helpful and friendly good all round thank you all
21. Februar 2025
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