Moving back to UK, needed bed for when we completed house purchase. Charlie was absolutely brilliant at helping us chose the best bed and mattress. He was extremely knowledgeable about all the options... Mehr ansehen
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Das sagen Bewerter
We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Mehr ansehen
Great service from Charlie. Took his time to run through options ,costs ,variations .was knowledgeable about the products and was well mannered , not pushy and gave excellent service all round
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 2 Newport Road, CF23 9AD, Cardiff, Vereinigtes Königreich
- 02920 498574
4.9
Hervorragend
281 Bewertungen
Bittet Kunden um Bewertungen
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A smooth and no-pressure purchase
A smooth and no-pressure purchase. The salesperson Tracey was very kind and helpful, keen to help and gave good advice. The mattress assessment was a nice added bonus. Delivery was organised with ease, regular updates and a 2 hour slot plus a phone call ahead of arriving. The delivery guys were both really polite and friendly. Wore plastic shoe covers as standard. Removed all the packaging and assembled the bed within 20 minutes! Really impressed with the service from start to finish. And made decision making for a very expensive purchase very easy. Highly recommend.
15. Juni 2024
Dreams shopping experience
From the visit to the shop in Newport Road, Cardiff to the purchasing of the sofa bed, and then to delivery, everything was handled expertly. Jules, the assistant was friendly, polite and very knowledgeable. We were kept informed about our delivery which happened on the date we requested. We were informed by our delivery person, Richard, of an earlier deliver time and kept up to date on that too. We are very happy with our purchase too.
4. Mai 2024
Mattress is perfect ' no adjustment…
Mattress is perfect ' no adjustment period- great sleep from first night
31. Mai 2024
Super helpful staff
I suffer with anxiety and depression and the staff at this store were so helpful and understanding of my situation, especially Julie. She allowed me to try the sleep match bed, and guided me through a number of options of mattress and frame, before I settled on my new temper mattress. Thank you once again for making the experience a lot less stressful.
24. Mai 2024
Excellent experience
The helpfulness of the staff,and the patience in helping me choose.
I am enjoying my new 🛌
3. Mai 2024
Friendly staffs with good understanding of product
The staffs are very friendly and have good understanding of the product. They are always calm and patient with me while I make my decisions. They also help me with measurement to suit my space.
5. April 2024
Great Experience, Even Better Sleep!
Wenhad a very simple, stress free experience when ordering our matress, we got a great deal, efficient and friendly delivery and all round top customer service from start to finish.
Best bit is we are getting much better sleep on our new matress and pillows
5. April 2024
Great sales staff and delivery guys
30. März 2024
Lovely new mattress.
From the day we went to the shop and tried our new mattress everything went smoothly. My bed has now arrived and is super comfortable and very good quality. Thank you to the Newport Road Cardiff team.
21. März 2024
Very Helpful and Friendly Staff..
Very Helpful and Friendly Staff... made us feel comfortable and valued as customers...
The Whole Process in our selection was very professional.
So Happy we went to DREAMS .... it was Time Well Spent .
9. März 2024
Bewertung ohne vorherige Einladung
Had my new mattress for just over a…
Had my new mattress for just over a week - really helpful friendly delivery men. Couldn't better their customer service. And to top it all I have had the best night's sleep every night since. Will definitely recommend Dreams and will use them again.
3. März 2024
Professional helpful not rushed while…
Professional helpful not rushed while checking out different beds / mattresses . Everything explained in a friendly manner.
1. März 2024
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Bit on the pricey side but we enjoyed the care and attention we got. Pam was great, happy with our purchase
1. März 2024
Excellent service.
22. Februar 2024
10/10
We were helped in finding the perfect bed, mattress and pillows combination by Jules, who guided us through the whole process, even with our very specific criteria
10. Februar 2024
Bewertung ohne vorherige Einladung
Efficient and friendly…
Very efficient and friendly member of staff ( Jules ) she was there for all our needs ,guiding us to the best product for us .
6. Januar 2024
Customer service really good
Customer service really good, everything on time and pleased with my new mattress
1. Februar 2024
Experience was great top notch
1. Februar 2024
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