Dreams - Bradford Bewertungen 

166
TrustScore 4.5 von 5

4.7

Unit 16B Forster Square Retail Park, BD1 4AG Bradford, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Really good customer service by Uzair I think he was called at the Bradford Forster Square. Very good knowledge about all the products and gave us the right pillows for us to purchase. Will be going b... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The customer service rep who assisted us with a sleep mobility bed were very knowlegdable and offered tea several times throughout our tome at the store. Russell and Mark who delivered the bed were ve... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality... Mehr ansehen


Unternehmensdetails

  1. Bettenfachgeschäft
  2. Fachgeschäft für Bettwaren
  3. Schlafzimmermöbelgeschäft
  4. Matratzengeschäft

Vom Unternehmen geschrieben

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Vom Unternehmen geschrieben

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Kontaktinformationen

  • Unit 16B Forster Square Retail Park, BD1 4AG, Bradford, Vereinigtes Königreich

  • 01274397985

4.7

Hervorragend

TrustScore 4.5 von 5

166 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.7

Alle Bewertungen

(166)

14'326 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very welcoming and helpful staff.

The staff were very friendly and welcoming. Assistance was provided as the perfect time when not prompted and assistance in finding the best mattress and bed buy was extremely helpful. They even assisted in measuring the frames in the store with a measure which I did not have with me during my visit.

24. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Mattress is hurting my back and hips…

Mattress is hurting my back and hips both side

2. Februar 2024
Dreams - Bradford-Logo

Antwort von Dreams - Bradford

Hi Ernest

I am sorry you are having issues with the mattress. It is for these reasons that Dreams offer our 100 night comfort guarantee. Whereby if you are not happy with the mattress you can swap it for an alternative.

I can see that you have taken advantage of this already, and that you have a new mattress due to be delivered on 12th February.

Many thanks

Peter

Bewertet mit 3 von 5 Sternen

Far too expensive

17. Dezember 2023
Dreams - Bradford-Logo

Antwort von Dreams - Bradford

Good morning Stephen,

Thank you for leaving us your feedback.

I am sorry to hear that you found our products to be expensive.

I have taken a look at your order and can see that one of the items you purchased qualified for a promotional discount and another item was subject to a discount.

We monitor the market closely as want to offer a competitive price for all of our products and services. By doing so, we are able to offer our customers the best value for money possible. We do also offer a price promise service prior to delivery. Information about this can be found within our terms and conditions.

Should you require any further assistance, please do not hesitate to contact me directly.

Many thanks,

Kishan

Bewertet mit 5 von 5 Sternen

Amazing services at the store

Amazing services at the store, the lady went through all the mattresses that were fit for purpose she also made us jump a assessment bed(what ever you call it) to give a good understanding on the most suitable mattress.

Delivery was on time with lots of reminders and the delivery guys were great.

29. Oktober 2023
Bewertet mit 5 von 5 Sternen

Really helpful and friendly Dreams…

Really helpful and friendly Dreams colleague who guided us through the process of choosing a mattress but didn’t put any pressure on us to choose a specific one.
Excellent choice of both beds and mattresses.

28. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dreams is a dream

Sam in the Bradford store made our visit a breeze. Minimal wait time to be dealt with. Able to order the bed we wanted without pressure. Gave us a brew while we waited which was a nice touch.

8. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Staff will not tell you all the information!

I went into dreams knowing which mattress I wanted as I’d had it before and was told to use the machine. The machine showed which mattresses to try and I was told not to try any of the other mattresses because the machine recommended a medium firmness. I chose one of the ones recommend and paid £2,500.
Was told about the 100 day guarantee. After 3 nights sleeping on it my back was suffering so I couldn’t sleep on it anymore. I went into the store and told them I wanted the mattress I originally wanted.
I was phoned a few days later and told to pay £50 for a re-delivery fee. ( no one had mentioned this when buying).
I was then told if I wanted to return and cancel the whole order I wouldn’t be able to get refunded and they don’t accept returns. I’d have to choose a different mattress and would receive only store credit for the difference. (Once again no one mentioned this in store).
Apparently all that information was sent to my email! But I’d already signed the finance agreement before I got the email with terms and conditions.

I would never buy from dreams again and will be doing my best to make sure no one I know will either because they don’t give you all the information.

29. September 2023
Dreams - Bradford-Logo

Antwort von Dreams - Bradford

Hello Sophie,

I had tried to contact you earlier, I am sorry that it was not a suitable time.

I am sorry that you are unhappy with the mattress you had delivered, and the terms and conditions of our comfort exchange policy. Whilst I understand your frustration with this, I can only reiterate that the terms and conditions are clearly displayed in store, online, and are contained in the email sent to you with your order confirmation. The important parts are also included in the 'key facts' attachment that comes with the order confirmation. However, we will of course take your feedback on board, and look to see how we can become even more transparent regarding our policies

I have sent you an email with a suggested resolution. I hope that you will find this acceptable.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks, Faye

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr