The lady, Janette, at Gateshead Team Valley who delt with use was brilliant. She made us feel welcome and gave loads of advice. The fancy bed machine that takes all your measurements was very good and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Greeted with a smile from a young sales assistant inside the shop. She took some details from us and we were shown to a couple of mattresses that were relevant to what we’d asked for. Never fe... Mehr ansehen
Sue and Amanda were phenomenal, from the beginning took us through sleepmatch which identified what would be best suited for myself and my partner together. Always felt at ease and they kindly took t... Mehr ansehen
At the Trowbridge shop, we were warmly welcomed by Meg who was very professional, helping with all our questions and patiently helped us go through all the different options as it was our first time b... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Vereinigtes Königreich
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Hervorragend
116'139 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service from Simon in Bromborough
Simon in the Bromborough store offered us great assistance in narrowing down and choosing the right mattress from their wide selection
31. August 2026
We ordered our bed some time ago
We ordered our bed some time ago. The store experience was fine. However, after 3 promised delivery dates we are still waiting for our sons bed. We have rung and emailed numerous times but haven't yet found someone who cares.
We were promised a £100 rebate but this hasn't materialised yet either.
Will be asking for a full refund if this matter isn't sorted tomorrow!
2. September 2026
Bewertung ohne vorherige Einladung
Amazing helpful staff
Amazing helpful staff
Baz , Lauren and Natalie looked after me and my family.
Made is so comfortable for us and guided us through everything
Excellent staff highly recommended place to visit for bed
This is the Dreams Solihull branch I am talking about
2. September 2026
Bewertung ohne vorherige Einladung
Everything better than expected
1. September 2026
Aaron was very polite and helpful
Aaron was very polite and helpful. He gave us good advice on mattresses and allowed my daughter to try different ones. He gave good guidance on beds suitable for children. He gave us time to work out what would work for us best and I didn't feel pressured to buy.
Aaron was very professional when I decided to go ahead and buy the beds.
31. August 2026
Sue and Amanda were phenomenal
Sue and Amanda were phenomenal, from the beginning took us through sleepmatch which identified what would be best suited for myself and my partner together. Always felt at ease and they kindly took their time showing us around each product. Ended up getting the Tempur 20 which has been 10/10
2. September 2026
Bewertung ohne vorherige Einladung
Claire at the Erdington Dreams was very…
Claire at the Erdington Dreams was very helpful & professional.
1. September 2026
Where Dreams become Nightmares
Ordered two mattresses in store on August 7th for delivery today Sept 2nd. Old mattresses went off to recycle .
Email to say delayed until 16th Sept!
Phoned up yesterday & told actually delivery could be today through AIT.
Nothing today & on phoning told they’re no longer available despite still on website- said no idea when delivery could be. Dreams ….eh more like Nightmares !
2. September 2026
Bewertung ohne vorherige Einladung
The bed is amazing and the kind that…
The bed is amazing and the kind that I've needed for a long time.
7. März 2026
Just visited the branch Callum offered…
Just visited the branch Callum offered me really great service. He didn’t rush. Also he gave me choice of a variety mattresses according to My requirement , very professional. Really glad with the service well done.five star 🌟. Highly recommend…
2. September 2026
Bewertung ohne vorherige Einladung
Great customer service from Mohit at…
Great customer service from Mohit at Leeds, Birstall. We wanted a sofa bed and went tour nearest store Halifax and asked to see one. We were told to go to Leeds as they had them there so not really helpful. However, at Leeds we were told they didnt have them in store but Mohit was quick to sit us down and explain the colour shade and size and ordered us a swatch. Great service that resulted in a sale.
1. September 2026
Customer service was excellent good…
Customer service was excellent good advice and nice in store experience
27. August 2026
I've ordered a Divan Bed Base and it…
I've ordered a Divan Bed Base and it was easy to do, but won't receive the Product until 5th October, thank you!
1. September 2026
A very helpful member of staff who…
A very helpful member of staff who explained things and was very polite
1. September 2026
Solihull Store - Natalie
Our experience with Natalie in the Solihull store was excellent! She was beyond helpful, patient and knowledgable, making the entire process super easy and unexpectedly enjoyable! If you need a mattress, Natalie is your woman!
2. September 2026
Bewertung ohne vorherige Einladung
Hanan provided great service
Hanan provided great service
Used the sleep machine and let me try multiple pillows
27. August 2026
Excellent service from start to finish
31. August 2026
Great customer service whith Timi
Great customer service whith Timi , very polițe, kind and well inform.
Thank you!
2. September 2026
Bewertung ohne vorherige Einladung
Very easy website to use
Very easy website to use, good quality and prices. Fast delivery and the product is of high quality.
31. August 2026
A joke !
Boughta tv bed in june 2026 ( with new mattress ) from Derby branch meteor
It was due to be delivered 26/7/26
When it arrived mattress lost !
Paid to have it assembled and it was broken at end of bed ! Delivery guys took photos
Phoned customer service they said would deliver following Saturday / waited NO delivery
Called on the Monday as Not open weekends !
Arranged for replacement bed and mattress to come Wednesday 26/8/26 mattress finally here but wait still nothing for bed ????
Continuous calls to customer service - wait on line daily
40 minutes to andwer calls
Emails to store ??
Promised technical support ?
Promised call backs ???
What a joke !!!!! £2500 and i still have a damaged bed
2. September 2026
Bewertung ohne vorherige Einladung
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