Dobbies Garden Centres - York Bewertungen 269

TrustScore 4 von 5

3.8

Northfield Lane, YO26 6QE Upper Poppleton, North Yorkshire, GB


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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

Cafe staff didn't really seem to make you feel welcome but maybe we caught them on a bad day. No clear signs as to where to find sugar and spoons etc and at time of visit it wasn't particularly busy... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I liked the decorations on lights . I did not like the fact that there was one ierson on the counter serving drinks and a queue . I also did not like the fresh cheese scones that had just apparently c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've been visiting the York Dobbies for over one year. Great location and adjacent to the Nether Poppleton EV Charging and Park and Ride. Joining the Dobbies Club Class Plus scheme is tremendous va... Mehr ansehen

Bewertet mit 1 von 5 Sternen

We had a very disappointing breakfast at Dobbies in York, certainly didn't bear any resemblance to the pictures. The bacon and sausage were anaemic, barely cooked at all, the scrambled egg was dry and... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Gartencenter

Vom Unternehmen geschrieben

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktinformationen

  • Northfield Lane, YO26 6QE, Upper Poppleton, North Yorkshire, Vereinigtes Königreich

3.8

Gut

TrustScore 4 von 5

269 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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Bewertet mit 2 von 5 Sternen

Dissatisfied

Dissatisfied Placed a order online of 4 Xmas wreaths to collect as showing click and collect and in stock Ordered them got email confirmation of order placed had to pay for them straight away then a hour later received a email to say sorry had to cancel my order giving no reason I now have to wait 5 days for a refund of my £30 yet it’s still showing stock available on the website not good service They should not be allowed to take customers money knowing they can’t complete the order

16. Dezember 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - York-Logo

Antwort von Dobbies Garden Centres - York

Hi Kevin,

Thanks for your review.

I'm sorry that the store was unable to fulfil your click and collect order.

If you wish to chat a little more about this please contact either the store direct or we can pass on the details to York for you.

Team Dobbies

Bewertet mit 1 von 5 Sternen

Dobbie's cafe York

Visited Dobbies cafe with a friend for lunch. What a mistake. There weren't any menus on view and when we eventually were given one there eas hardly anything on it. No hot meals apart from toasties and baked potatoes. Sandwiches were cheese and pickle, egg mayo, tuna mayo and fish fingers!! All at £7.95. The cheese sandwich had one very thin processed cheese slice with pickle with a small amount of lettuce on the side. Someone in the queue asked for ham sandwiches only to be told they weren't on the menu, even though she could have had ham toastie. By the time we received our sandwiches the drinks had gone cold. Everything was so disorganised with dirty pots everywhere and a notice telling people not to clear them away. This used to be a really nice venue but has steadily gone downhill

15. Oktober 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - York-Logo

Antwort von Dobbies Garden Centres - York

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our York restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Bewertet mit 4 von 5 Sternen

Great staff who are helpfull

Great staff who are helpfull. A clean environment to walk around. Just a shame the seed racks were nearly all empty. Lots of seeds can be planted during the winter mths. The restaurant wants sorting asap. I looked in on my last visit and it was messy. Tables not cleared and a dirty floor. I have had food there in the past and it was good but I did not eat again in a messy environment.

4. Oktober 2023
Bewertet mit 3 von 5 Sternen

The grumpy/ rude man serving us at the…

The grumpy/ rude man serving us at the cafe really put an uncomfortable spin on our visit.

29. September 2023
Dobbies Garden Centres - York-Logo

Antwort von Dobbies Garden Centres - York

Hi Annie,

I'm really sorry to hear this. I understand this would have affected the enjoyment of your visit.

Please feel free to email us at customer.service@dobbies.com to discuss further.

Thanks again,
Team Dobbies

Bewertet mit 1 von 5 Sternen

How one person can ruin it for every one.We signed up to the new club plus for…

We signed up to the new club plus for the next 6 months. So yesterday we went along to Dobbies in York the staff are so friendly usually but on this occasion the gentleman behind the counter in the restaurant was so rude to us. He seemed to resent us having a free drink, my husband had americano coffee which was really weak a bit like coloured water but when we told him he was not helpful at all shouting out to the lady who was going to put it right make sure you charge him extra 50p which i would not mind paying but the coffee should of been decent in the first place. I now feel a bit silly paying the extra for club plus if this is the way we are treated by the manager of the restaurant. In fact we should not give him any stars at all.

13. September 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - York-Logo

Antwort von Dobbies Garden Centres - York

Hi Eve,
Thanks for taking the time to leave your review.
I am sorry to hear about your experience on your recent visit to the York Restaurant.
I have passed your feedback onto the management team to bring this situation to their attention.
They will be able to look into this with a view to making any changes possible for the future.
Best wishes, Karen

Bewertet mit 5 von 5 Sternen

Kerry

Went into Dobbies in York on Tuesday. Kerry was really helpful and friendly. Good shopping experience, left us to consider purchase , no pressure to buy. Prompt delivery date too.

12. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Sad cafe

Easy parking and a good selection of things in the garden centre. The staff are friendly and helpful but it is let down by its depressing cafe.

15. August 2023
Bewertet mit 1 von 5 Sternen

Buy plants but give the cafe a miss

The plants are lovely together with the garden furniture and garden supplies. There is an added bonus of an in store Waitrose. But unfortunately, that’s it! The cafe isn’t good and gets 1 star. It was around 2:30 when we arrived. The young man serving was more involved with his mobile than making the coffee. The young lady emptying the dishwasher was determined to make as much noise as possible when putting cutlery and dishes away without any consideration to the customers in the cafe. Such a shame the cafe really cld be something special. We won’t be going back even though we joined the their membership.

16. August 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - York-Logo

Antwort von Dobbies Garden Centres - York

Hi Carole, thanks for contacting us.
I am sorry to hear of your frustration with your recent visit to the York restaurant.
I have passed your feedback to the relevant management team to bring these points to their attention.
They will be able to look into this further with a view to making any changes possible for the future.
Best wishes, Karen

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